The breakthrough moments that defined CX in 2019 and are shaping 2020
Qualtrics HR
FEBRUARY 10, 2020
ICYMI: here’s a quick recap of the 2019 updates that made it easier than ever to listen, understand, and act on solicited and unsolicited customer feedback. Now you can hear what people are saying about your company on social media and third-party websites like review sites. Not all your unhappy customers will tell you about it.
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