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3 Reasons Conversational Technology Should Be on Your Radar

HRExecutive

Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. I ask her when my next meeting is, how long it will take me to drive somewhere, to play the “HR Happy Hour Show” and lots more. The underlying systems, workflows, business rules, etc.

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10 Best IT Service Management (ITSM) Tools of 2024

HR Lineup

The primary goal of ITSM tools is to enhance the overall customer experience by ensuring that IT services meet the business’s requirements while maintaining cost-effectiveness. Top 10 IT Service Management Platforms in 2024 1. Known for its intuitive user interface, this tool facilitates easy incident and change management.

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Cisco / Broadsoft Connections 2018 Takeaways

Aberdeen HCM Essentials

Earlier this week, I attended Connections 2018, Broadsoft’s annual user event. By enabling companies to scale up at times of increased demand and scale down at times of low demand, a cloud-based communications infrastructure enables firms to more strategically manage its financial resources.

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The Takeaways from RingCentral Analyst Summit

Aberdeen HCM Essentials

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. As an example, recommending a contact center agent a subject-matter expert (SME) who’s currently available to address the issue that the agent is working on to help a client.

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Evaluation in Healthcare Improvement

Conversation Matters

The topic of the seminar I will be attending with leaders from USAID, World Health Organization , ISQua, NIHR , IHI , and Centers for Disease Control (CDC) is ‘ How do we learn about improving healthcare, so that we can make our improvement efforts more rigorous, attributable, generalizable and replicable ?” Include multiple perspectives.

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10 Best HR Case Management Software 2024

HR Lineup

ServiceNow HR Service Delivery: Transforming HR Operations ServiceNow’s HR Service Delivery stands out as a comprehensive platform that integrates seamlessly with its broader service management suite. The platform provides a centralized hub for handling HR inquiries, automating workflows, and ensuring timely issue resolution.

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Using Teams to Solve Hard Problems: A Book Review of Collaborative Intelligence By Richard Hackman

Conversation Matters

There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. There I saw first-hand the difficulties that teams of intelligence analysts face in sharing knowledge within their own agency, not to mention the enormous problems of sharing between agencies.