When customers refuse to wear masks: How to train employees to deal with difficult situations and enforce critical policies
Homebase
JULY 27, 2020
The first step in enforcing your policy is to do your best to prevent any type of escalated incident as a result of an anti-mask customer. Place a trained employee by the door . Let’s walk through a few ways to train your employees on how to de-escalate incidents with angry customers who may have an issue with your policy. .
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