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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Strong communication and interpersonal skills are essential for building rapport with users and ensuring a positive support experience. Problem-Solving and Analytical Thinking Helpdesk support technicians should possess strong problem-solving and analytical thinking skills.

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People Analytics and HR-Tech Reading List

Littal Shemer

This list of People Analytics and HR-Tech books is not exceptional. So here is my People Analytics and HR-Tech reading list on Kindle (no paper books, as I like the trees), ordered chronologically from newest to oldest. People AnalyticsBuild the Value Chain This book, by Littal Shemer Haim , is not a typical textbook.

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15 HR Analytics Case Studies with Business Impact

Analytics in HR

It is time that HR analytics starts to show the value it delivers to the business. This is hard to do as people analytics is still an emerging field. For this article, I have collected 15 of the best HR analytics case studies I’ve come across in the past two years. 15 HR Analytics Case Studies. Flight risk at IBM.

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2023 Wrapped: Trends, Changes, and Solutions 

MP Wired For HR

Promote social connection: Organize virtual team-building activities, in-person meetups, and informal channels for employees to connect and build relationships. Data-Driven HR Decisions The power of data and people analytics has become increasingly evident in the HR realm.

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58+ real-life interview questions for HR roles with sample answers

Workable

Lastly, utilizing data analytics to refine our job descriptions can ensure they resonate with the right audience.” Regular feedback sessions, team-building activities, and ensuring a safe space for employees to voice concerns are also essential. What metrics do you measure in recruitment analytics?

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The Ultimate Guide to Elevating Employee Engagement Index

Vantage Circle

Companies are investing in team-building activities, recognition programs, and new office designs - and shelling out big money for fancy consultancies. By examining key benchmarks, let’s examine what constitutes a “good” index score versus poor engagement. Enter the employee engagement index.

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How HR can give your company’s employee retention strategy a boost

Insperity

On the flip side, your HR team can also conduct stay interviews with tenured, high-performing employees to discover what’s working well in boosting employee morale and engagement and what your company should do more.