Analytics in HR

AUGUST 23, 2022

Measuring candidate Net Promoter Score helps you improve your candidate experience and make your recruitment process more effective. Candidate Net Promoter Score (cNPS) measures how candidates like or dislike their experience with your organization during their application and recruitment process. Contents What is candidate NPS?

Hiring Software 103

Hiring Software Recruiting Software Interview Software Onboarding Software 103

15Five

APRIL 16, 2024

User-experience The usability of the employee engagement software will impact how frequently employees use the platform and how easy it is for them to access self-service information such as payroll, holiday schedules, and organizational charts. Look for a platform that creates a smooth experience for employees and administrators.

Onboarding Software 207

Onboarding Software Assessment Software HR Software Planning Tools 207

ClearCompany HRM

SEPTEMBER 21, 2022

Companies with high engagement scores report better outcomes , including increased customer loyalty, reduced employee turnover, and fewer safety incidents. According to McKinsey research, it’s all about the experience — employees are 16 times more engaged if they reported having a positive employee experience. Attraction.

ClearCompany 420

ClearCompany Talent Experience Retention and Turnover Onboarding Software 420

ClearCompany HRM

AUGUST 18, 2022

This article on the benefits of great candidate experience was originally published in May 2019. In a candidate-driven work environment, a first experience that delights is everything. 75% of employees who had a positive candidate experience during hiring say it influenced their decision to accept the job offer.

Hiring Software 396

Hiring Software Talent Experience Interview Software Recruiting Software 396

DecisionWise

APRIL 10, 2024

Some of the most common ones are: Employee engagement surveys : These are periodic surveys that assess how engaged, motivated, and committed employees are to their work and organization. They can help evaluate the effectiveness of the employee experience and identify areas of improvement.

Survey 246

Survey Assessment Software Onboarding Software Retention and Turnover 246

15Five

MARCH 25, 2024

Businesses with engaged employees have lower rates of absenteeism and turnover, higher customer loyalty, and increased profitability. For example, if customer service is a major contributor to business success, your employee engagement goals should center around engagement specifically for customer experience reps.

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Employee Engagement HR Software Metrics Survey 193

DecisionWise

APRIL 13, 2024

Additionally, we’ll emphasize the importance of capturing employee feedback and how it contributes to overall employee experience. Here are some approaches: Employee Engagement Surveys: Regular surveys allow employees to express their opinions anonymously. These surveys provide actionable insights to drive positive change.

Employee Engagement 130

Employee Engagement Decisionwise Retention and Turnover Onboarding Software 130

HR Bartender

APRIL 27, 2021

The sales department wouldn’t make a decision that impacts customers without understanding why customers buy the product or service. FORMS / SURVEYS. Obviously, forms and surveys don’t give us the benefit of the non-verbal cues. Maybe before making any big decisions, it would be helpful to do an employee survey.

HIPAA 369

HIPAA Video Recruiting Compliance Training Data 369

ClearCompany HRM

NOVEMBER 24, 2020

By using employee engagement surveys, leaders can gather data on the satisfaction of their teams and can identify trends to create benchmarks for future reference. Why should you use engagement surveys? Employee engagement surveys are critical to your organization’s success. When should you use engagement surveys?

Employee Engagement 396

Employee Engagement Survey ClearCompany Hiring Software 396

ClearCompany HRM

AUGUST 29, 2023

This phased approach provides ample space for testing LLMs, reviewing our standards, garnering customer feedback, and solidifying our engineering approach. ClearCompany is making this experience more convenient by offering generative text right inside our product, and we’re safeguarding and monitoring the output.

Hiring Software 408

Hiring Software ClearCompany Onboarding Software HR Software 408

DecisionWise

JANUARY 7, 2022

SPRINGVILLE, UTAH, USA—Employee Experience consulting and analytics firm, DecisionWise, announced today that Paul Warner, PhD, has rejoined the DecisionWise leadership team in the capacity of Vice President of Employee Experience Research and Analytics. Warner has over 15 years of experience in the Employee Engagement field.

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Decisionwise Analytics Assessment Software Employee Engagement 246

Achievers

APRIL 23, 2024

Whether it’s driving revenue growth, improving customer satisfaction, or boosting employee engagement, OKRs provide clarity and direction for employees at all levels. Key result 2: Reducing average response time to customer inquiries to less than 24 hours. Key result 3: Expanding market share by launching three new apps.

Objectives & Key Results 152

Objectives & Key Results Assessment Software HR Software Metrics 152

Achievers

APRIL 25, 2024

Many businesses create detailed customer personas to inform marketing strategies and product development. They help your organization satisfy and engage its employees on a daily basis, allowing your people leaders to tailor HR initiatives, training programs, and employee experiences to better meet team members’ needs.

HR Software 128

HR Software Planning Tools How To Analytics 128

Kazoo

APRIL 4, 2022

Since 2019 , Kazoo’s been changing workplaces worldwide with our leading employee experience platform. We’re excited to announce the acquisition of WorkTango , the Toronto-based employee experience survey and people analytics company that gives employees a voice and leaders actionable insights to create a more engaged workforce.

Talent Experience 279

Talent Experience Analytics Performance Management Survey 279

Achievers

JANUARY 18, 2022

It starts with building a standout employee experience. Download your guide to personalizing the employee experience. What does employee experience mean? The employee experience is defined by the interactions employees have with your organization — from their first contact during the hiring process to when they leave or retire.

Talent Experience 271

Talent Experience Hiring Software Onboarding Software HR Software 271

Berkshire Associates

AUGUST 20, 2015

Starting August 17, 2015, many federal contractors received a 2015 Customer Experience Survey from Office of Federal Contract Compliance Programs (OFCCP) as part of its ongoing customer service initiative. Source: U.S. Department of Labor (DOL).

Survey 40

Survey Compliance Compliance Training Training 40

DecisionWise

DECEMBER 19, 2022

This article is an update to a previous article, “ Understanding the Employee Engagement Survey Provider Landscape: A Guide to the 6 Vendor Types ” The employee experience is a top concern for executives and leaders around the world. Download: Sample Employee Engagement Survey. General Survey Software Platforms.

HR Software 147

HR Software Planning Tools Tools Talent Experience 147

15Five

JUNE 20, 2023

Diversity Diversity in the workplace includes people from a wide range of backgrounds and experiences, each with their own perspective. The successful candidate will possess excellent negotiation skills, effective communication abilities, and a passion for achieving customer satisfaction.” Let’s break each term down individually.

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Hiring Software Diversity Examples Background screening 200

Achievers

SEPTEMBER 14, 2021

Let’s dive into all the reasons engagement is a critical part of the employee experience and how your organization can start boosting employee engagement. Employee engagement has many benefits, from more satisfied customers to increased revenue. Customer satisfaction. Discover the state of employee engagement in 2021.

Employee Engagement 294

Employee Engagement Planning Tools HR Software Employer Branding 294

Achievers

SEPTEMBER 21, 2023

Employee engagement is a simple phrase for the complex feelings employees experience with regard to their work and organization. Reduced turnover No organization wants to experience the effects of a high turnover rate. Feeling excited about what you do elevates your work experience like little else. What is employee engagement?

Employee Engagement 178

Employee Engagement Assessment Software Recruiting Software HR Software 178

Achievers

SEPTEMBER 14, 2023

Employee engagement is a simple phrase for the complex feelings employees experience with regard to their work and organization. Reduced turnover No organization wants to experience the effects of a high turnover rate. Feeling excited about what you do elevates your work experience like little else. What is employee engagement?

Employee Engagement 173

Employee Engagement Assessment Software Recruiting Software HR Software 173

15Five

MARCH 1, 2023

After analyzing 34 metrics like transparent pricing, employee self-sufficiency, compatibility with third-party integrations, and access to customer support and customer ratings, some things stood out. They loved our focus on employee engagement, with engagement surveys designed to measure employee growth and satisfaction.

Onboarding Software 173

Onboarding Software Assessment Software HR Software Recruiting Software 173

ExactHire

AUGUST 17, 2023

They tend to not only attract top talent but also experience enhanced creativity, innovation, and overall business success. Benefits of Diversity and Inclusion Initiatives Enhanced Creativity and Innovation: A diverse workforce brings together individuals with varied life experiences and viewpoints.

Diversity 239

Diversity Hiring Software ATS Interview Software 239

DecisionWise

DECEMBER 21, 2023

Employee Engagement: The Outcome Before diving into the tips, it is crucial to clarify that employee engagement is an outcome, shaped by the employee experience. This experience is essentially the manifestation of your company’s culture through the lens of your workforce, either intentionally crafted or organically evolved.

Employee Engagement 130

Employee Engagement Decisionwise Survey Data 130

Hppy

MARCH 15, 2024

The synergy between HR technology and innovation is crucial in shaping the industry with automated solutions, employee experiences and continuous modernization. According to a survey conducted by Gartner, only 29% of the employees believe HR understands what they need. This showcases a major gap in employee experience.

HR Software 121

HR Software Recruiting Software Hiring Software Assessment Software 121

Hppy

DECEMBER 11, 2023

The market is gradually shifting towards customer-centricity and customers are beginning to demand more attention with positive service experiences. However, achieving a customer-centric hiring approach is not something that can be done without building a customer-centric workforce.

Hiring Software 103

Hiring Software HR Software Assessment Software Talent Experience 103

HRExecutive

DECEMBER 20, 2023

Most employees want their organizations to introduce new technology as long as they “use said tech for good,” according to a recent Qualtrics employee experience study of 37,000 global employees. With the overlap of customer experience vendors and HR-focused companies, a convergence of the two worlds could be on the fast track.

Hiring Software 98

Hiring Software HR Software Survey HR Function 98

Analytics in HR

DECEMBER 6, 2023

An employee pulse survey is a great way for HR to stay on top of how employees are feeling. Pulse surveys allow employees to do just that, while also helping organizations to quickly address any concerns. Plus, we have a free employee pulse survey template available for you to use. Let’s get started!

Survey 96

Survey Planning Tools HR Software Interview Software 96

Rallyware for Human Resources

APRIL 23, 2024

Today, customers are seeking something more meaningful: a human touch.Today, as retail expert Francesca Ricci states, consumers want more sustainable , human brands. Skills such as empathy, communication, teamwork, and creative thinking create memorable customer experiences that drive sales and customer loyalty.

Interview Software 63

Interview Software Planning Tools Analytics Productivity 63

HRExecutive

OCTOBER 24, 2023

Advertisement - And when we studied employee experience , advanced people analytics surfaced as the most important technology. The message is clear: Listening is not something confined to the employee experience function or the people analytics team; it spans every area of business and HR.

HR Software 107

HR Software Interview Software Planning Tools Recruiting Software 107

Hppy

SEPTEMBER 11, 2023

Feedback gathering is made easy with online survey software tools. Image by Drazen Zigic on Freepik What are survey software tools for employee engagement? Survey software tools for employee engagement are online platforms that provide survey creation, data visualization, and actionable analysis.

Assessment Software 91

Assessment Software Planning Tools Employee Engagement Survey 91

HRExecutive

APRIL 23, 2024

Advertisement - In partnership with YouGov, Indeed conducted the survey across 11 countries—Australia, Belgium, Canada, France, Germany, India, Italy, the Netherlands, Singapore, the United Kingdom and the United States. They think people are better at critical thinking, customer service and emotional intelligence.

HR Software 108

HR Software Hiring Software Recruiting Software Planning Tools 108

HRExecutive

MARCH 29, 2024

Throughout the webinar, Sapient analysts Stacey Harris and Cliff Stevenson will review those vendors receiving highest ratings for user experience and customer satisfaction in eight different solution categories, as well as the up-and-comers receiving stellar feedback. The tech solutions that elevate HR’s strategic value.

HR Software 90

HR Software Planning Tools Groups Trends 90

Qualtrics HR

MARCH 25, 2021

One way to stand out is by understanding your customer better than your competitors. Authentic feedback, dare I say spoken from the heart, can be gathered through video feedback from customers. Video surveys aren’t new in market research. What is a video survey? Benefits of using video question types in your survey.

Survey 98

Survey Assessment Software Data Compliance Training 98

HRExecutive

JANUARY 29, 2024

The American Psychological Association’s Work in America Survey reveals that nearly 60% of workers surveyed consider psychological safety very important, with an additional 35% considering it somewhat important. When employees’ emotional wellbeing and mental health suffer, it directly impacts psychological safety.

Hiring Software 108

Hiring Software Discrimination Diversity Survey 108

Satrix Solutions - Employee Engagement

JANUARY 18, 2024

As a seasoned expert in the field, I've seen firsthand how vital these Voice of Customer (VoC) programs are for any business aspiring to grow and maintain a strong customer base. Auditing these programs isn't just a routine check; ensuring your business stays aligned with its most valuable customer asset is crucial.

Assessment Software 52

Assessment Software How To Planning Tools Metrics 52

Homebase

APRIL 5, 2024

Consider this – 93% of customers will read an online review before making a purchase, and 94% of consumers say a bad review has convinced them to avoid a business. Fear not, we’re sharing some savvy strategies for handling that input gracefully, so you can keep the positive vibes flowing and your customers happy.

Compliance Training 52

Compliance Training Survey Tools Productivity 52