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Industry Insights: Call Center

Payactiv

40% of American customers stopped doing business with a company after a poor customer service experience according to one study. companies lose over $62 billion in annual revenue due to poor customer service. Invest in supervisors who are the key to extending company culture to remote employees. Download eBook. Source: [link].

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Channel Your Inner Business Analyst With The Right Upskilling Program

U-Next

According to IMARC Group’s latest report , the global BPO business analytics market is expected to grow at a CAGR of around 25% during 2021-2026. This insight is great news for aspirants looking to build a professional future in Business Analytics. We either can work on our own project or receive one from Jigsaw Academy.

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From Work–Life Balance To Work–Life Blending

Hppy

But with technology bringing us closer to work even when we’re on vacation, and vice versa, how can companies promote people’s well-being? Companies that really want to increase employee engagement aim to bring in more fun to the workplace. Work–life blend, instead of balance, may be a better solution. Get your free copy.

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Virtual Activities for Your Remote Team to Enjoy

6Q

From the use of video conferencing for real-time reactions to the integration of digital tools to illustrate ideas and present findings, these virtual huddles can be just as insightful and productive as their face-to-face counterparts. Game Nights are a great way to showcase company culture in a lively, more sociable way. Game night.

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Top 10 Project Time Tracking Tools for Your Small Business

Empuls

  Solution The company spent days researching and testing tools, and Toggl Track ticked all the boxes.   The reporting feature gives insights into how your employees spend their time and areas where they need to improve.  Companies using this product - add 5 logos for social proof G2 rating: 4.7/5 

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Sheri Sullivan of Ernst & Young: “Focus on supporting and building a great team”

Thrive Global

She leads EY Global Payroll Operate, which provides companies with global workforce supply chain solutions facilitating accuracy, timeliness, agility, visibility, proactive data insights and regulatory compliance in a secure way that leverages the latest technologies. All the solutions will end manual efforts.

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Key Practices in Talent Supply Chain Management

Brandon Hall

Having been in business for nearly 70 years, the folks at Kelly have plenty of experience helping clients tackle the challenge of talent from multiple angles: contingent workforce strategies, business process outsourcing (BPO), recruitment process outsourcing (RPO), and more. This one’s a doozey, and has plagued organizations for decades.