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How HR Can Create a Customer-Centric Culture

Analytics in HR

The business case for customer-centricity is clear. Organizations with customer-centric cultures are 60% more profitable , and 90% of organizations state that they compete on customer experience alone. In this article, we explore the role of HR in creating an authentic customer-centric culture.

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Looking beyond the résumé: How talent pros can lean into skills-based hiring

HR Brew

Mazzullo and Steve Knox, VP of global talent acquisition at HCM software company Dayforce, spoke with HR Brew about how focusing on skills, rather than résumés, can help recruiters tap top talent. What does it really mean if somebody says, ‘I need 10 years of customer service experience’? Quick-to-read HR news & insights.

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HR Headaches: How to Respond to Rude Customers and Teach Your Staff

Zenefits

Add disgruntled or rude customers to the mix and you may see a minor scuffle or an incident that goes viral. For most businesses the old-fashioned, “the customer is always right” is standard operating procedure. There will also, unfortunately, be aggressive and rude customers. The customer isn’t always right.

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The Fullest Guide on How to Create a Custom HRMS | HR Cloud

HR Cloud

The primary goal of HR managers is to make sure that staff is satisfied with their job. Moreover, HR managers do a lot of paperwork, and it can be difficult to keep all the information in mind. Human Resource Management System or HRMS tends to simplify the HR processes. That’s why it’s better to develop a custom HRMS solution.

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Why (and How) to Switch to a New HR & Payroll Platform

The right HR technology can enable you to better manage, develop and engage people, and make better strategic decisions. Sticking with the wrong HR and payroll provider can tank an otherwise healthy business. However, the opposite is also true. So why don’t more organizations make the switch to a platform that better meets their needs?

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Unlocking Business Potential with Custom HR Solutions

Hppy

As organizations navigate complex terrain related to talent acquisition, retention, development and automation , the significance of efficient HR solutions becomes increasingly evident. This is where custom software development comes in – tailor-made, versatile, and designed to adapt to the intricacies of your business and HR needs.

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The HR Tech Landscape, According to the Voice of the Customer

HRExecutive

What makes this presentation different is that the data presented is based solely on feedback from approximately 2,500 HR professionals who are responsible for HR tech and use it as part of their jobs. Where HR buyers are investing — and where they are not. • The tech solutions that elevate HR’s strategic value.

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How to Guarantee Your Employee Communications Have Impact in Today’s Environment

Speaker: Idan Shem Tov, Heather Harris, and Dr. Amy Gallagher

Without a strong solution, HR goals can’t be met. How effective communications can promote positive employee behaviors and empower HR initiatives. How Eloop's customers use the platform to foster connections and build a sense of community within their workforce.

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Applied AI in Talent

For HR leaders, that means changing the types of skills and competencies companies need, changing the way existing employees do their jobs, and altering the recruiting landscape. AI is both disrupting and transforming everything about workforce management. Attracting and retaining the right people to fill those jobs.