customers 
HR Bartender
MARCH 14, 2024
All that being said, I do realize that the conversation about generations doesn’t seem to be going away, so I wanted to share with you a new generation: Gen C, also known as the connected customer. What was interesting about Generation C, the connected customer, is that it wasn’t age related. Now take this down to the employee level.
HR Brew
MAY 20, 2024
Employees are customers, too. If you work at Workhuman, it’s not just an adage—it’s part of the company’s ethos, according to Zoe Peterson-Ward, its chief customer officer. Because employees are at the heart of the platform, Workhuman’s 1,000+ employees test new features before they’re rolled out to customers, Peterson-Ward said.
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Analytics in HR
MARCH 30, 2023
The business case for customer-centricity is clear. Organizations with customer-centric cultures are 60% more profitable , and 90% of organizations state that they compete on customer experience alone. In this article, we explore the role of HR in creating an authentic customer-centric culture.
DecisionWise
MAY 10, 2024
In the dynamic world of business, customer satisfaction (aka customer experience) is often championed as the cornerstone of success. This same distinction can be applied to the world of customer satisfaction. There are satisfied customers, and then there are brand ambassadors. point increase in customer satisfaction.
Advertiser: ZoomInfo
By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.
EDSI
NOVEMBER 8, 2023
EDSI is answering the call of LGBTQIA+ jobseekers to create customized job search workshops and resources, and provide groundbreaking programming aimed to support this community and encourage workplace inclusivity.
Forbes Coaches Council
MAY 2, 2024
Committing resources to improving the customer experience is not all tangible but ultimately does lead to better business outcomes.
Advertiser: ZoomInfo
Here’s what’s covered: How data-driven marketing drives the customer experience. This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics. Understanding marketing strategy & performance. The most challenging obstacles to data-driven marketing success.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.
Advertiser: ZoomInfo
Marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. Insights detailed within this report include: Tools marketers are using to gain deeper intelligence on current and prospective customers for better targeting and messaging.
Advertiser: ZoomInfo
You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention
Advertiser: ZoomInfo
How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Advertiser: ZoomInfo
The fight to find new customers and retain existing ones is the biggest business challenge for many companies. Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.”
Advertiser: ZoomInfo
We’ll walk you through how intent data can elevate your marketing operation, including how it helps you: Easily prioritize accounts Craft engaging content that converts Retain and upsell customers
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.
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