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WorkDifferent 2021: Design the experiences people want next

Qualtrics HR

Now, as the world begins to open up and we look to the future, organizations are faced with a historic challenge: how do you continue to innovate, and to meet the expectations of your customers and employees, when everything is highly personalized? How can we move forward? Sometimes, that meant building entirely new experiences. Dig deeper.

Data 52
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Qualtrics recognized for two customer service Stevie® awards

Qualtrics HR

The Qualtrics customer service team was recognized for ‘Best Use of Technology’ for its innovative support portal, which drove a 40% rise in accurately assigned tickets; and for ‘Innovation in Customer Service’ with the XM Community, which, since launch, has driven a 10X improvement in feature request satisfaction. Get Started.

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How to avoid common pitfalls in your DEI strategy

Qualtrics HR

Discover the Korn Ferry DE&I Compass, powered by Qualtrics XM. Diverse, equitable and inclusive organizations outperform their peers where it matters most – against metrics like growth, time-to-market, profitability and innovation. Discover the Korn Ferry DE&I Compass, powered by Qualtrics XM.

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Meet our 2021 XM Partner Award winners

Qualtrics HR

To recognize the shared client successes and innovation enabled through QPN, we’re celebrating our third annual Partner of the Year Awards. In 2021, Korn Ferry announced a new solution that combines Qualtrics’ powerful cloud solution with Korn Ferry’s DEI expertise to help organizations become more structurally and behaviorally inclusive.

Meeting 105
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Why Trust and Empathy Are Key Ingredients of Leadership

Thrive Global

A strong sense of trust in one’s team and leadership predicts significant increases in key business metrics, including 33% in engagement and retention likelihood, according to the Thrive XM Index , a research report that measures the connections between employee experience, performance, and organizational resilience.

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How to close experience gaps with DEI technology

Qualtrics HR

Organizations that have had DEI strategies in place for an extended period of time have reported positive business outcomes, such as: Diverse teams are more innovative and capable of solving complex problems. According to our global 2021 Employee Experience Trends report , the answer is a resounding yes.

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Qualtrics named a Leader in Gartner’s Magic Quadrant for Voice of the Customer 2021

Qualtrics HR

The results of Gartner’s 2021 search for the best Voice of the Customer (VoC) platforms is in — and for the second consecutive year CustomerXM has been named a ‘leader’ in this year’s report. See why they rated Qualtrics highly and explore our innovations that will continue to lead the market in 2022 and beyond. Platform innovation.