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HR Challenges Faced by BPO Companies in 2016

HR C-Suite

When BPO companies first ventured into the Indian market, they brought along with them a hype never seen before. As the hue and cry over the popularity of BPOs has died down, the role of HR personnel has widened. During those days, the Human Resources Department was responsible primarily for payroll and staffing.

Company 40
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Importance and Benefits of Human Resource Planning

PCS

Through the years, we have evolved into the leading BPO company in customer service, back-office support, lead generation, and sales. PCS Connect is your one-stop global business solution for companies looking for customer service issues or seeking effective ROI solutions.

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Recruit CRM's Recruitment Entrepreneurs Series Ft. Benjamin Kadic

Recruit CRM

With its head office in Prague and delivery operations in Bosnia and Herzegovina, they support their clients with exceptional talents in BPO, human capital, finance, logistics, IT, and global business solutions.

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Benefits of Online Leadership Training for Employees

PCS

Through the years, we have evolved into the leading BPO company in customer service, back-office support, lead generation, and sales. PCS Connect is your one-stop global business solution for companies looking for customer service issues or seeking effective ROI solutions.

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Small Businesses Gain from Online Payroll Services

PCS

Through the years, we have evolved into the leading BPO company in customer service, back-office support, lead generation, and sales. PCS Connect is your one-stop global business solution for companies looking for customer service issues or seeking effective ROI solutions.

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Staffing Strategies that Work for Small Firms

PCS

Through the years, we have evolved into the leading BPO company in customer service, back-office support, lead generation, and sales. PCS Connect is your one-stop global business solution for companies looking for customer service issues or seeking effective ROI solutions.

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Industry Insights: Call Center

Payactiv

There used to be a time when call center agents would quit a job to go work for another BPO offering higher pay or a more suitable environment. This turnover rate is considered very high. Source: [link]. Agent Turnover — Why Are They Quitting? Now, agents are quitting “just because.”.