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Predictive analytics: why it matters for employee retention

Workable

For example, AI can help customize employee development programs that target individuals’ career aspirations, potentially increasing their loyalty. Features include sentiment analysis to gauge employee satisfaction and customized reporting for deeper insight into workforce dynamics.

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Human Resources Is Not A Customer Service Department

Evil HR Lady

There’s a big belief that the Human Resources department is an internal customer service department. It’s our job to make things right and to make the customer–employee or manager–happy. The post Human Resources Is Not A Customer Service Department appeared first on Evil HR Lady.

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What is absence management?

Workable

From a financial perspective, unplanned absences can be a significant drain on resources. Moreover, in sectors where customer or client interaction is frequent, inconsistent staffing can lead to a decline in the quality of service provided. appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Organizations: Start Thinking About the Connected Customer

HR Bartender

All that being said, I do realize that the conversation about generations doesn’t seem to be going away, so I wanted to share with you a new generation: Gen C, also known as the connected customer. What was interesting about Generation C, the connected customer, is that it wasn’t age related. Now take this down to the employee level.

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2020 Database Strategies and Contact Acquisition Survey Report

Marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. Insights detailed within this report include: Tools marketers are using to gain deeper intelligence on current and prospective customers for better targeting and messaging.

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What Is a Swing Shift?

Replicon

Businesses that operate on a 24/7 cycle and experience a sudden surge of customers during peak hours need strong staff support. This shift is quite different from the traditional 9 AM to 5 PM schedule in terms of resource utilization, shift timings, and the working paradigm. From 2 pm to 8 pm) to help serve more customers.

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What employers ask when considering outsourcing benefits admin

WEX Inc.

Are you spending too much time and resources trying to keep up to date with compliance changes and providing the technology and services your employees need for a positive benefits experience? In-house benefits administration makes it more challenging for you to provide a customized and valuable employee experience.