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Understanding human behavior: The softer side of experience management

Qualtrics HR

Discover why universal human behavior traits are key to a successful XM activation. Experience management (XM) is becoming increasingly vital to organizations’ long-term business success. Understanding human behavior – how and why people act the way they do – can help you design and execute more emotionally engaging experiences.

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XM Basecamp Live: The X4 experience you won’t want to miss

Qualtrics HR

XM Basecamp Live is a day chocked full of practical hands-on training, courses to suit your needs, networking, best practice, and advice from XM experts. 2019 XM Basecamp Live attendee. What is XM Basecamp Live? XM Basecamp Live includes a full day of hands-on training. 2019 XM Basecamp Live attendee.

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MMA Deep Dive: The trends shaping consumer experience

Qualtrics HR

Josh Lee, VP, Head of Digital CX, Fashionphile was joined by Bruce Temkin, CCXP, XMP, Director of Qualtrics XM Institute to discuss the trends shaping consumer experience and what they mean for brands. At the heart of the discussion was how we use data to design and improve the customer experience. Discover the “why”.

Trends 52
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4 ways leading companies are predicting customer behavior

Qualtrics HR

At Qualtrics X4 Sydney 2019 , we heard from leading organizations – including Uber, Chobani and Finder – who are embracing Experience Management (XM) to not only understand customer behavior, but using it to solve problems before they even occur. As the maxim goes, “buy nice or buy twice.”

Company 97
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6 ways to kick-start your CX program

Qualtrics HR

Implementing a great CX program takes careful planning and intentional design. Check out our top tips, recommendations and insights from Head of the Qualtrics XM Institute Bruce Temkin, all of which should get your CX program off to a superior start… Watch Bruce’s webinar on (Kick)Starting a CX Program. Watch Now.

Metrics 40
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Work futurist Andrea Robb: ‘growth starts with belonging’

Qualtrics HR

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Andrea Robb, HR Consultant and Work Futurist, about belonging, the percentage of people who can state their personal purpose, and “the clues” approach to discovering your own passion. Early reflections.

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How to use patient surveys to improve your healthcare service

Qualtrics HR

They are designed to create a crucial connection between healthcare staff and patients. The patient survey needs to be designed for client-focus. Discover healthcare professionals in the industry that have successfully enhanced the patient experience here. What are patient surveys? How to get started with patient surveys.