Thrive Global

JANUARY 5, 2021

Since March, however, their workloads have exponentially ballooned and customers have grown increasingly frustrated. Exploding demand leads to a customer (and employee) experience spiral. The customer service industry standard, for example, requires that 90% of calls are answered within 30 seconds.

Staffing Software 74

Staffing Software Planning Tools Industry Staffing 74

15Five

FEBRUARY 8, 2024

For example, if a business goal is to enter a new market, a KPI could be leads generated, which would measure the volume of potential new business customers the employee brings to the company. If you want to get the most out of your employees and support work efficiency, follow along for eight steps to improve productivity in the workplace.

Hiring Software 175

Hiring Software Assessment Software Planning Tools Interview Software 175

Workable

MARCH 22, 2024

That’s where listening to customers comes in. By hearing what customers have to say, product managers can figure out what changes to make to keep everyone happy. But listening to lots of customers can be hard work! That’s where AI comes in. It helps us find problems early and figure out what to do next.

Productivity 62

Productivity Hiring Software Recruiting Software Analysis 62

15Five

NOVEMBER 7, 2023

HRIS limitations and the need for change In a world where HR leaders often find themselves resorting to their HRIS (Human Resources Information System) to fulfill expectations that these systems were never designed for, it’s evident that the time for a transformative solution has arrived. That’s where 15Five comes in.

HR Software 191

HR Software Assessment Software Planning Tools HR Planning 191

15Five

JUNE 26, 2023

We all want to be satisfied with our jobs. None of us want to hate what we do, be underpaid, treated poorly, or experience the “Sunday Scaries” because we’re so dreading the workweek. But is satisfaction enough? Does having a workforce full of satisfied employees always lead to positive business outcomes? Wait, what?) Satisfaction is surface-level.

Employee Engagement 201

Employee Engagement Survey Talent Experience Planning Tools 201

DecisionWise

APRIL 27, 2021

All of us, at one point in time, have received feedback that made a significant difference in our behavior or outlook on life. But what is the difference between feedback that causes change and feedback that goes unnoticed? Effectively giving feedback is a disruptor – it makes us think differently about our behavior.

Planning Tools 326

Planning Tools Meeting Report Survey 326

Intoo USA

SEPTEMBER 20, 2022

Knowing how to offer feedback to your professionals is a valuable skill that can lead to enhanced workplace performance. However, it may be hard for you as a leader to find the right way to phrase your thoughts without sounding overly critical. How to Give Feedback to an Employee. Be professional. Provide the facts.

How To 183

How To Guidelines Examples Career Development 183

Achievers

DECEMBER 12, 2022

A team-centered culture where everyone feels like they belong boosts alignment with your company vision and values, keeping everyone in sync as they work together towards a common goal. Teamwork requires a shared goal that employees understand and find motivating. What does teamwork really mean?

Hiring Software 188

Hiring Software Recruiting Software ATS Employee Recognition 188

DecisionWise

AUGUST 24, 2021

360 degree feedback has been around for a long time. While many people have had exposure to the power of multi-rater (360) feedback, at DecisionWise we’ve learned that some HR professionals still have a narrow view of how should 360 degree feedback be used to improve their organization’s performance.

Decisionwise 264

Decisionwise Assessment Software Planning Tools HR Software 264

Homebase

APRIL 5, 2024

Consider this – 93% of customers will read an online review before making a purchase, and 94% of consumers say a bad review has convinced them to avoid a business. Fear not, we’re sharing some savvy strategies for handling that input gracefully, so you can keep the positive vibes flowing and your customers happy.

Compliance Training 52

Compliance Training Survey Tools Productivity 52

Kazoo

APRIL 10, 2022

WorkTango serves customers in 40+ languages in 100+ countries. With an impressive 97% customer retention rate, a perfect 100%, 5/5 customer rating, and an 82 net promoter score, it’s safe to say that they know a thing or two about creating great company culture and offering superior service. They dreaded coming to work.

HR Software 228

HR Software Strategy Meeting Background screening 228

MP Wired For HR

APRIL 23, 2024

Candidates Can Be Future Customers Remember, interviewees can also be potential customers. Offer Feedback and Guidance Providing constructive feedback builds trust and encourages future applications or positive word-of-mouth referrals. A negative review can damage your employer brand and deter future talent.

Hiring Software 78

Hiring Software Talent Experience Assessment Software Interview Software 78

Achievers

OCTOBER 13, 2022

When you think of your company, the first things that come to mind might be your customers, your products, and, of course, your team. Leverage a modern employee engagement platform to gather frequent feedback on your offerings, so that you can do more of what works and less of what doesn’t. Prioritize work-life balance.

Bonuses and Incentives 225

Bonuses and Incentives Employee Recognition Talent Experience Employee Engagement 225

HR Lineup

MARCH 21, 2024

Cultural Barriers: Differences in cultural norms, customs, and communication styles can lead to misunderstandings and misinterpretations. These breakdowns can lead to misunderstandings, conflicts, decreased morale, and ultimately hinder organizational success. What is Communication Breakdown?

HR Software 89

HR Software Background screening Compliance Training Video Recruiting 89

Satrix Solutions - Employee Engagement

MARCH 10, 2024

Online and in-app surveys, focus groups, advisory boards , and user groups can be fantastic methods for gathering valuable qualitative customer feedback. Each approach has a place in the overall customer experience strategy for business leaders who rely on customer input to guide important business decisions.

Interview Software 52

Interview Software Planning Tools Compliance Training Survey 52

Hppy

AUGUST 29, 2023

This is where custom software development comes in – tailor-made, versatile, and designed to adapt to the intricacies of your business and HR needs. This is where custom software development comes in – tailor-made, versatile, and designed to adapt to the intricacies of your business and HR needs.

HR Software 91

HR Software Onboarding Software Assessment Software Compliance Training 91

Lusha

MARCH 19, 2024

Consistency and routines Finding new opportunities, nurturing relationships, and closing deals is a marathon, not a sprint. What does sports have to do with sales, aside from your office’s fantasy football league or March Madness bracket? Well, more than you might think. The same concept works in sales. Every day in sales is game day.

Assessment Software 105

Assessment Software Planning Tools Compliance Training Time and Attendance 105

Homebase

JUNE 28, 2023

They also open the door to exchanging feedback and setting expectations. Get started for free with Homebase 6 top tips for running employee performance reviews Hiring and onboarding the right team is only one part of the puzzle — you need to nurture and develop their potential with regular feedback.

Assessment Software 98

Assessment Software Hiring Software Planning Tools Onboarding Software 98

HR Digest

OCTOBER 3, 2023

Finding the right things to say in a performance review can be difficult, both for the reviewer and the employee, but it is undeniably important for everyone to try and get it right. Understand the feedback that has been generated and make notes if necessary, so you can be prepared during the review.

Assessment Software 98

Assessment Software Planning Tools HR Software Compliance Training 98

Satrix Solutions - Employee Engagement

FEBRUARY 16, 2024

Lynn Hunsaker , the Chief Customer Officer at ClearAction Continuum , is on a journey of growth and strategic foresight. Beginning her career in 1992, she took on the role of the voice of the customer manager, intertwining customer insights with strategic planning. What does your CS strategy focus on currently and in the future?

Interview Software 52

Interview Software Planning Tools HR Software Immedis 52

Analytics in HR

APRIL 17, 2024

The 4 pillars of transparency Culture Monkey identified four key pillars of transparency in the workplace, namely: Communication: Clear communication primarily means two things: i) making sure that messages are easy to understand and ii) actively listening to feedback. Contents What is transparency in the workplace?

Examples 96

Examples Strategy Hiring Software Sexual Harassment 96

Hppy

DECEMBER 1, 2023

It’s one area in their work where they keep researching and upgrading to meet its evolving standards. Over the years, most HRs have always found the employee orientation and hiring processes quite challenging. Image by Freepik Some Ways of Improving and Streamlining Employee Orientation Process 1.

Hiring Software 113

Hiring Software HR Software Onboarding Software Planning Tools 113

Semos Cloud

DECEMBER 28, 2023

Resources All All Best Practices The Importance of Continuous Employee Feedback Continuous employee feedback is crucial for company’s success as it drives employee motivation, engagement and productivity. Even being so obvious many fail to do so. Ease-of-use of the technology.

HR Software 52

HR Software Assessment Software Analytics Employee Engagement 52

Analytics in HR

OCTOBER 18, 2023

It encourages personal development : An employee scorecard tells employees where they currently are in their performance and what they can do to improve and reach their full potential. So, let’s explore an employee scorecard, its advantages and limitations, and how to develop and implement a scorecard in the workplace.

How To 110

How To Assessment Software Hiring Software Metrics 110

Great Place to Work

JANUARY 3, 2024

I realized you could have the “whole package” by growing and developing talent and creating value for customers. Kortright: One of the biggest challenges is when team members are fearful about promotions, feedback, and career advancement. How is your organization preparing for the transformation promised by the rise of generative AI?

Time and Attendance 113

Time and Attendance CHRO Talent Development Compliance Training 113

Netchex HR Blog

MARCH 12, 2024

As long as we’re dealing with human workers instead of robots, people need to care about the work they’re doing, where they do it, and how they do it. Minimize turnover Workers who feel connected to their job and their colleagues are less eager to find jobs elsewhere. Here are just a few of the areas where HR can make a huge impact.

Employee Engagement 89

Employee Engagement Hiring Software Policies Onboarding Software 89

Bob

APRIL 1, 2024

What are the Stevie Awards ? The Stevie Awards for Great Employers recognize the world’s best companies to work for, their HR teams, and their achievements. Winning an award can boost your organization’s reputation, help reach more potential candidates, and improve employee satisfaction (a.k.a. Employer Branding). How do I apply?

Video Recruiting 78

Video Recruiting Employer Branding Time and Attendance Case Study 78

Insperity

JANUARY 9, 2024

From embracing cutting-edge AI technology trends to optimizing customer engagement, the latest business strategies may sound promising. Communication skills: They should have strong communication skills that allow them to listen effectively, give clear feedback and foster understanding.

Hiring Software 105

Hiring Software Strategy Onboarding Software HR Software 105

Extensis

APRIL 24, 2024

Better customer service : Staff at Great Place to Work™-Certified organizations are 34% more likely than the average U.S. worker to say their customer service is “excellent.” Better customer service : Staff at Great Place to Work™-Certified organizations are 34% more likely than the average U.S.

Employer Branding 90

Employer Branding HR Planning Retention and Turnover How To 90

Workable

MARCH 4, 2024

Move the right people forward faster Easily collaborate with hiring teams to evaluate applicants, gather fair and consistent feedback, check for unconscious bias, and decide who’s the best fit, all in one system. . “Today,” Avinash says, “the changing landscape of customer demands is pushing for data-driven approaches.”

Hiring Software 71

Hiring Software Data Recruiting Software Assessment Software 71

Xoxoday

FEBRUARY 29, 2024

To stay ahead in our competitive business landscape, having clarity over your customers' needs and preferences is the need of the hour. This is where the voice of the customer program plays a prominent role. It is a strategic initiative designed to capture and analyze customer feedback across various touchpoints. 

Assessment Software 40

Assessment Software Interview Software Planning Tools Tools 40

6Q

MAY 19, 2022

Whether good or bad, let’s explore how an eNPS showcases where businesses can improve and, in turn, strengthen company culture. The Net Promoter Score (NPS) Survey has been used to great effect to improve the relationship between companies and their customers. What is an NPS Survey?

Survey 105

Survey Company Metrics Interview Software 105

Analytics in HR

NOVEMBER 21, 2023

The term “culture of feedback” has become a catchphrase that resonates across industries in the ever-evolving workplace landscape. A culture of feedback is a vital component of a successful organization and more than just a trend. According to a recent survey by Deloitte, companies that promote a culture of feedback are 1.3x

Retention and Turnover 69

Retention and Turnover Assessment Software HR Software How To 69

HR Lineup

JANUARY 16, 2024

Employees with high continuance commitment stay due to the perceived difficulty or expense of finding a new job or adapting to a different work environment. When employees find fulfillment and contentment in their roles, they are more likely to invest emotionally and mentally in the success of the organization.

Retention and Turnover 72

Retention and Turnover Talent Acquisition Compliance Training Benchmarking 72

Terryberry

JANUARY 17, 2024

360 feedback software has changed how businesses gather insights about employee engagement and well-being. However, finding the right 360 feedback software for your business is easier said than done. Download the Be Heard Brochure Download the Brochure What Is 360 Feedback?

HR Software 52

HR Software Onboarding Software Planning Tools Assessment Software 52

Bob

JUNE 30, 2022

It’s not easy to find the right people with the right skill sets, experience, and culture fit to grow the business. In times of change like these, it’s more important than ever for us to be able to help our customers stand by the investments they’ve made in their people. Culture is critical in times of change.

HR Software 148

HR Software Hiring Software Talent Experience Compensation 148

Homebase

APRIL 5, 2024

Emphasize your value proposition Your value proposition tells customers why they should pick you. Use stories to make your value proposition memorable and help customers connect with your brand. Understand the power of existing customers Your current customers are one of the most valuable assets you have.

Planning Tools 52

Planning Tools Compliance Training Strategy Tools 52