7 Lessons on Creating a Powerful Employee Experience
FEBRUARY 13, 2017
I just finished reading a brand new book called The Employee Experience. It’s a great look at the relatively new concept of creating an experience for employees, not just trying to engage them or do some other one-off program that doesn’t deliver long-term results. The experiences will be congruent, or similar. Your products? Your mission? Your customers?
20+ Job Interview Do’s and Don’ts That Good Candidates Follow
JANUARY 10, 2017
As an HR professional, I am used to being on the interviewer’s side of the hiring table. That makes it easy for me to forget all the hard work candidates put into preparing for their interviews—well, some candidates. There are also people who waltz in totally unprepared, which makes me wonder whether they really want to be hired. General Career Advice Random
7 Strategies for Hiring and Managing Creative Employees
NOVEMBER 28, 2016
Today we’re going to explore the intersection of creativity, innovation, and intrapreneurship (entrepreneurial activities occurring within an organization) and how these activities bring value to the business world. hope you enjoy! Innovation is a curious thing. Companies everywhere are trying to create more innovative atmospheres for employees. Consider that. Innovation matters.
How Much Is Employee Turnover Costing You?
SEPTEMBER 19, 2016
I will be presenting more on this topic at the HR Innovators Virtual Conference – 2 Days, 6 Education-packed sessions from top-rated speakers covering topics critical to success today, including, millennials and culture, creating meaningful workplaces, using social media to attract talent, and how talent loss affects innovation. Register Today ! Space is limited. Consider this example.
Why Candidate Experience is Least Important for Many
NOVEMBER 23, 2015
One of the most common terms around recruiting these days is candidate experience. If you’re late to the game, it’s basically a look at how candidates are treated as they enter your recruiting funnel all the way to getting an offer, if they move that far. Think about it. In addition, you’d probably be unsure just how to make that a reality. And to actively court them. The pay-off?
Measuring the ROI of HR Programs is Critical: Here’s How Patagonia Does It
AUGUST 22, 2016
When I am teaching a class to prepare students for the PHR/SPHR exams, one of the things I repeatedly highlight is the need to tie HR practices back to business objectives. If we only see ourselves and our actions within the “bubble” of HR, then we severely limit the impact and value we can deliver to the business. But you don’t have to get crazy about it. We’re not alone.
Oops! How Failing an Interview Question Taught Her About HR Strategy
OCTOBER 11, 2016
I had been on the job search for a little while, and I was very thrilled when I received a request to come in and interview for a manufacturing operation that produced rubber molds and other rubber pieces. This was going to be my first big HR role, and I was really nervous. Fast forward to the interview session, and I was feeling a little more confident. ” So I thought about it for a minute.
Avoid the Hype: Unlimited Paid Time Off
JANUARY 18, 2016
One of the benefits that has received growing attention in the last year is unlimited vacation time. It is positioned as the “ultimate” in paid time away from work, and many of the people who have read the news articles about the plans have wondered what it would be like to implement such a plan. I’m here to tell you: avoid the hype. Want to know what topped the list?
Building your Learning Experience! What’s it all about?
HR: The CEO’s Most Trusted Advisor
APRIL 11, 2016
Among all of the opportunities that HR leaders have, I believe that one of the most valuable is puncturing the CEO bubble by acting in a strategic advisor capacity. As I wrote some time ago, 76% of CEOs value their relationship with HR. This is because we exist outside the normal flow of business to some extent. This role as a trusted advisor is one that can, and should, be highly strategic.
How to Coach Employees and Managers on Career Options
NOVEMBER 16, 2015
As I look back on the past five years and all of the people I’ve met, I have made some interesting conclusions about career choices. My background as an HR pro has helped to expose me to a wide variety of experiences, people, and career options. I was talking with a friend a few days ago about some of the HR positions I have had over the years. Think about it. So, what’s the answer?
Breaking the (HR) Rules: Making Friends at Work
MAY 26, 2015
Last week I had the pleasure of speaking at the Alabama SHRM Conference. It was a great experience, and I love taking notes from other speakers throughout the day as well. My friend Dawn Burke from Daxko was speaking about stress on our employees and most notably on the HR staff. have always thought that was somewhat silly, but hearing Dawn talk about it validated my thinking somewhat.
How to Win Friends and Influence People: HR Edition
JULY 11, 2016
Want to be a true HR leader within your business? Learn to influence others. When you think about it, there are few decisions that HR makes with ultimate authority. This can include anything from coaching an employee on how to communicate with his boss to helping the CEO understand the need to support a culture initiative. they also have the power to change your approach and your results. Smile.
Should Employees Give Notice When They Quit?
JULY 5, 2016
I just wanted to say “thank you” for the last few years. have enjoyed my work and appreciate the opportunity to contribute. As of today I am turning in my two week notice… Like you probably have, I have had multiple versions of that conversation with managers over the years. Sometimes it’s painful, and other times it’s a relief to put in your notice to depart.
New Research: What Candidates Really Want from Employers
JANUARY 9, 2017
Last week I published some new research that frankly surprised me. When we hear about video interviews, assessments, and hiring processes, we expect candidates and employers to be on opposite ends of the spectrum. But it’s not the case. The Candidate Experience: Perspectives on Video Interviews, Assessments, and Hiring In some ways, hiring looks very similar to what it did twenty years ago.
HR Analytics: Start with the Story
DECEMBER 14, 2015
Back in college I wrote a ton of papers for various classes. Without fail, my writing process would look like this. Read some of the research available and form an opinion. Write an essay based on that opinion. Go back and find data to back up my essay’s key points. Get about 95% finished and realize that the paper didn’t turn out like I wanted it to originally.
The Problem with HR Technology Integration
MARCH 22, 2016
Technology is everywhere in the workplace today, but one of the biggest problems for many companies is integrating the various systems they have. If you have a favorite performance management system and want that to feed into your company’s learning management system so you aren’t duplicating entries and potentially messing up data, good luck. Nobody speaks to each other.
What if Practice Doesn’t Make You Better?
AUGUST 15, 2016
We’ve probably all heard the axiom that 10,000 hours of practice is what it takes to be world-class at something (speaking, skiing, dancing, etc.) But what if that has been misquoted all these years? A new book called Peak is out , and it’s a look at what it takes to get to a world-class performance level. Maybe you have aspirations to be truly great at something. Growth of knowledge.
What Forecasting Teaches Us About HR
FEBRUARY 8, 2016
You know I’m a big fan of Freakonomics. talk about them fairly often. This is due in part to the nature of the content–it’s not explicitly about HR, recruiting, or business. It just ties in nicely with what we do, as you’ll see in this post. During a recent episode , the host talked with a professional economic forecaster about what it takes to be great at forecasting. The
HR Certification Trends: An Interview with the CEO of HRCI
MAY 23, 2016
One of the most popular posts I’ve written all year was dedicated to the HR certification decision facing today’s HR pros. decided to take it a step further and reach out to some people to discuss the behind-the-scenes pieces of the HR certification world. Today’s interview is with Amy Dufrane, CEO of the Human Resources Certification Institute. hope you enjoy!
SMB to Enterprise: The HR Technology Divide (#HRTechConf)
OCTOBER 3, 2016
Recently I was interviewed by a good friend from SHRM’s Public Affairs team, Mary Kaylor. She asked me a few questions about the HR Technology Conference, and you can read it all here. What I want to expound upon here is the final question in the interview. I had to be succinct in my response to her but I think it’s worth a discussion. The big suites are too complex for small companies.
The importance of your Learning Culture and Experience
How Your Brain Works During Training
OCTOBER 26, 2015
I’ve been reading a slew of books lately focused on neuroscience. One line in the latest hit me, and I thought it would be interesting to pull together some of the thoughts from a few to share. Here’s the tidbit (emphasis mine): What do [scientific] studies show, viewed as a whole? Source: Brain Rules Wow. Attention, Focus, and Work Another book that quickly hooked me was Two Awesome Hours.
SHRM-CP or PHR? Today’s HR Certification Decision
MARCH 14, 2016
I’m going to preface today’s discussion a bit. have been a SHRM volunteer leader since 2009. I’ve been a long-time supporter of SHRM. also have been a supporter of HRCI since 2009 when I became certified. I’ve watched the battle rage between these two organizations over the past two years and have refrained from commenting publicly. Why do I do it?
Should You Celebrate When Employees Leave?
MAY 2, 2016
I was talking with some HR professionals last week, and the conversation of transparency came up. What happens if managers care so much about their employees that they help or prepare them to leave the company to pursue the next step in their careers? Is that a good thing, because you’ve successfully grown someone to the level that they are prepared for that? Or is it a problem, since you’re turning over otherwise solid workers that could be contributing to your bottom line? However, recruiters, managers, and executives are often poorly-equipped to lead these conversations. Genera
How to Scale Culture: Notes from #GDSummit
SEPTEMBER 13, 2016
One of the scariest parts of having a great culture is the fear that it will shift and change in negative ways as the company grows. I can remember talking with Atlassian earlier this year, an organization that has an enviable culture and has leveraged it for incredible success. Today at the 2016 Glassdoor Summit , one presenter offered some amazing advice that is worth exploring. One hundred?
It’s Time to Break HR-Who’s With Me?
JULY 24, 2016
Once you get into HR you’ll see. It sucks the life out of you and before long you’ll be like everyone else in HR–just hating your life and making it miserable for everyone else. That conversation with a friend prior to me taking my first HR job has been forever burned into my brain. On that day I promised myself that I would never follow that path, instead charting a direction that brought a positive approach and results to the people I worked with (both inside and outside HR). think we know this, but it needs to be said. HR has a PR problem. The “no” people.
How to Learn HR for Free: A Practical Guide
FEBRUARY 23, 2015
Recently on LinkedIn I saw someone asking how to learn HR. Specifically he was trying to learn compensation when he didn’t have a background/foundation in the topic. The people in the comments made some good suggestions, but many of them involved expensive certifications, workshops, and other similar costly avenues. First, Let’s Flash Back to 2009. And who writes those textbooks? iCIMS.
HR Project Management: The Ultimate Guide
FEBRUARY 9, 2015
HR Project Management Skills are Powerful Tools–Do You Have Them? When you look at a list of key HR competencies, one thing that often is lacking is a good set of project management skills. While it’s easy to try and segment the human resources profession away from the project manager role, I see it as a core part of what we have to do. What is HR Project Management? Benefits Change.
Salary Negotiation: It’s Not a Zero Sum Game
MAY 9, 2016
In every company, there comes a time when someone makes an offer to a candidate to come and work for them. What is interesting is the wide variety of advice in the marketplace that advises candidates on how to handle that critical negotiation. Years ago I got my start in blogging by sharing career advice with job seekers looking for an edge in the hiring process. Was I showing my cards?
Five Things I Miss About Working in HR
FEBRUARY 3, 2016
I have been on a parallel track to HR for the last year and a half or so, and there are a few things that I miss about my beloved profession. There are other things, as mentioned below, that I certainly appreciate about my current role. What I Miss Having insight into the business operations, funds, etc. The bird’s eye view of things. It’s not too shabby! I get to write.