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New Text iQ machine learning models deliver industry leading accuracy with sentiment analysis

Qualtrics HR

It uses natural language processing, text analysis, linguistics to systematically identify, extract, quantify and study subjective information. Today, customers engage with brands through modalities such as text and voice, and across multiple channels like surveys, call centers, social media, and websites. Question text awareness.

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Qualtrics announces XM/OS, the operating system for experience management

Qualtrics HR

At the core of XM/ OS are three powerful interconnected services — XM Directory, iQ, and xFlow — that power all our apps, products and use cases and are backed by unbeatable enterprise-grade security, compliance, and governance trusted by over 13,000 companies and 80% of the Fortune 100. Learn more about certified questions.

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The breakthrough moments that defined CX in 2019 and are shaping 2020

Qualtrics HR

At X4 Summit last year we lifted the lid on Voice iQ, our new intelligence capability that helps you analyze conversations. More about Voice iQ . Text iQ made better. More about Text iQ. You can now track topic and sentiment from voice calls, and automatically see key areas for improvement.

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Drive positive CX and brand perception by harnessing unsolicited feedback

Qualtrics HR

Often much of this feedback is open text, making it difficult to analyze without the right technology. Apply Text iQ to surface key insights as well as action plans and automated workflows to create a culture of action. Close the loop on all your Google and Facebook reviews by replying directly from your Qualtrics dashboard.

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What’s new in the Core XM platform

Qualtrics HR

Open text topics are a great place to see at a glance what’s important, see trending topics emerge, and dig deeper to get to the root cause of any issues — but running statistical calculations using them has always been a challenge. You can now run Relative Weights Analysis at the click of a button through Stats iQ.

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15 Market research tools you should be using

Qualtrics HR

Book a Stats iQ demo ). Stats iQ may be the polar opposite to R Studio because you can do hardcore stats analysis without needing to be a hardcore stats wonk. Stats iQ automatically: finds relationships in your data. It works like this: It extracts data from PDFs, Excel, text, R, Hadoop, Python or SAS, to cloud databases.

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Insights are great — but taking action is what we need now

Qualtrics HR

Text iQ — part of our predictive intelligence engine , it automatically structures open text feedback, like survey responses or chatbot conversations to identify trending topics and sentiment. But to take it one step further, we’ve added a host of capabilities that help you go from insights to action.