Fast Company The Future of Work

OCTOBER 16, 2018

In its latest bid to get on Santa’s good side, JetBlue is inviting U.S. customers to #CheckInForGood: Destination Unknown. Plus, JetBlue check-in kiosks will pop up so people can to fill out the same contest questionnaire for an opportunity to win. Sorry, most of the U.S.,

Compliance Training 40

Compliance Training How To ATS 40

WeSpire

SEPTEMBER 17, 2021

But I can now also point to certain conferences, customer visits, or family trips that I would get right on that plane for, all over again. When you fly, select airlines, like Alaska or JetBlue , that have very strong environmental programs. So step one is really prioritizing when travel really matters — and when it doesn’t.

Compliance Training 98

Compliance Training Conference Policies Training 98

Qualtrics HR

JUNE 21, 2019

Whether you choose to learn from the wisdom of market legends, your own experience (and maybe a few mistakes along the way), requests from customers, or the successes of others, remember that there’s no one key to success in CX. Lessons from TV’s Most Notorious Customer Experience. Customer Service versus Customer Experience.

Industry 104

Industry Exercises Productivity Trends 104

Analytics in HR

MAY 23, 2018

Jetblue: Harnessing The Power Of Data To Challenge Assumptions. American airline carrier JetBlue is an example of an enterprise that has found the sweet spot for people analytics in business strategy. This included: Customer survey feedback. Unsolicited compliments and complaints from customer emails that identify.

Analytics 40

Analytics Hiring Software Applicant Tracking Systems HR Software 40

i4cp

APRIL 15, 2021

These companies included familiar names such as REI, Trader Joe’s, JetBlue and Patagonia. What characterized these firms was an ideal of making lives better, and that ideal served as an inspiration for customers and a decision-making compass for employees.

Company 69

Company Groups Study Examples 69

RecognizeThis!

FEBRUARY 4, 2015

The stories shared by Intuit, JetBlue Airways, InterContinental Hotels Group (IHG), Symantec, ConAgra Foods, The Hershey Company, and more illuminate the details in the book on how building a fully engaged, energized workforce is a key to employee happiness and business success. Improved customer satisfaction.

Globoforce 80

Globoforce eBook Employee Recognition Employee Engagement 80

Entelo

FEBRUARY 6, 2020

Our partnership with Okta supports the need for our customers to get quick and secure access to our tools as well as empowers their teams to control global permissions and access allowing them to be more productive and efficient. About Okta. Okta is the leading independent provider of identity for the enterprise. About Entelo.

Recruiting Software 39

Recruiting Software Interview Software Onboarding Software Talent Acquisition 39

Qualtrics HR

MAY 29, 2019

The bar is so high right now in the travel industry when it comes to customer experience. The gap between what customers expect and what brands are delivering is small – and shrinking all the time. It won’t come as a surprise to airlines that many of the things customers hate about the flying experience aren’t in their control.

Competencies 63

Competencies Survey Compliance Training Comparison 63

Embroker

MAY 18, 2022

Our team of experts will help build custom coverage to protect your company and assets. Offering enhanced CX, customer experiences, that include modern forms of communication like live chat and text messages. . Your current customers could be your very best aerospace marketing lever. billion in 2021 to $271.76 find a policy.

Planning Tools 52

Planning Tools How To Analytics Time and Attendance 52

Zenefits

MAY 7, 2020

As a business owner or Human Resources (HR) leader navigating your company through the coronavirus pandemic and possible recession, you’ll need to take utmost precaution to adapt your workplace into a safe environment for both staff and customers. Questions to ask: How close are my employees to customers? They are not legal advice.

Assessment Software 81

Assessment Software Handbook HR Software Planning Tools 81

WorkHuman

FEBRUARY 4, 2015

In their new book, they pull together all of their experience and the experience of our customers to weave a compelling narrative of change. And better, they offer a step-by-step recipe for how you can achieve the same results.

Employer Branding 70

Employer Branding Company ATS How To 70

exaqueo

NOVEMBER 10, 2017

It also extends to how you work with customers and partners and even how stakeholders and potential hires perceive you. Ultimately, it is the beliefs and behaviors that permeate your organization that are the essence of culture. Building a strong culture where employees feel they are heard, included and valued can reduce a company’s turnover.

HR Software 40

HR Software Talent Experience Hiring Software Employer Branding 40

Qualtrics HR

AUGUST 1, 2019

Great customer service is essential for business. Most customer service stories online are about bad customer service experiences, and consequently, you don’t always hear about companies who are doing it right. Below are seven customer service stories of companies going above and beyond to provide good customer service.

Examples 17

Examples Adobe eBook Time and Attendance 17

Thrive Global

FEBRUARY 13, 2020

We’ve seen what happens to companies when customers lose trust in their brands – just think Target (data breach), Chipotle (E. One such person is JetBlue Chairman, Joel Peterson, author of the book The 10 Laws of Trust. But how do you do that? coli outbreak), and Facebook (selling user data).

Immedis 36

Immedis Metrics Data Strategy 36

David Zinger

MARCH 24, 2011

Here is a description of the session : True engagement means being connected to our: work, customers, co-workers, community, well-being, career, and brand. The Employee-Customer Profit Chain at JetBlue. Stimulating Innovation, Employee Engagement and Customer Satisfaction through Social Media. The New “Power Couple”.

Employee Engagement 72

Employee Engagement Employer Branding Conference Recruiting Software 72

Zenefits

DECEMBER 13, 2019

One approach is to take what works from what you find, ditch what doesn’t, and customize everything to the particular needs of your small business. The good news is that, according to a 2017 report from the Work Institute , 75% of the causes of employee turnover are preventable. . The employee engagement survey template from SurveyMonkey.

Employee Engagement 36

Employee Engagement Survey Hiring Software Recruiting Software 36

Zenefits

OCTOBER 4, 2018

JetBlue : “To inspire humanity – both in the air and on the ground.”. Why we love it : it’s a short, powerful blast reflecting JetBlue’s work a concise, compelling way. Streamlining customer experience and satisfaction. So– we’re bringing you… 8 company mission statement examples from the pros.

Examples 31

Examples Company Exercises Zenefits 31

Rallyware for Human Resources

APRIL 17, 2018

Recently, G2 Crowd has published a list of twenty top-performing corporate LMS software products that were chosen based on customers reviews. Here’s what customers say about Rallyware: “Rallyware is more than just a learning provider. Among Totara Learn clients are companies like Sony, Sky, Kia, and JetBlue Airways.

HR Software 63

HR Software Onboarding Software Assessment Software Recruiting Software 63

Lattice

MAY 2, 2018

HBR’s “ Praise Someone the Way They Want to be Praised ” asserts that while some employees will enjoy public praise, others will be more appreciative of knowing that a customer provided positive feedback, and others still will be more satisfied by a technical award. When and how to give praise.

Performance Management 71

Performance Management Employee Recognition System Wellness 71

Achievers

NOVEMBER 9, 2021

Mission statements provide a framework for making important company decisions, influence employee behavior, and even affect customer loyalty. Mission statements are often action-based, explaining how the company’s objectives serve both employees and customers. What is a mission statement? Who wouldn’t want to help people do that?

Examples 261

Examples HR Software Planning Tools Talent Experience 261

WorkHuman

JUNE 18, 2015

Like any other function in business, HR has been consumerized, and with the war for talent won by talent, enlightened HR leaders have reframed their function as internal and external “customer service.”. Surprises make us come alive, she said, they are the source of the “wow” moments that companies like JetBlue now quantify.

HR Software 70

HR Software Talent Experience Globoforce Exercises 70

Linkedin Talent Blog

MAY 29, 2018

Developing an authentic , consistent voice can help companies stand out—both to customers and to candidates. Erica points to JetBlue as a company that has mastered employee empowerment. One of the airline’s five core values is fun, and employees frequently find creative ways to deliver this to their customers.

Company 40

Company Hiring Software Handbook Onboarding Software 40

Cornerstone On Demand

NOVEMBER 12, 2015

From increasing leadership effectiveness to analyzing employee performance to developing training for increased customer loyalty, the impact of a data-driven culture runs far and wide. For JetBlue, that meant creating a mentorship program for other employees to learn from AME team members.

Data 170

Data How To Analytics Metrics 170

Thrive Global

NOVEMBER 3, 2020

Vivek is an Independent Board Director and member of the Audit committee for Jetblue Airways (NASDAQ: JBLU). It’s been a difficult time for many businesses, so it’s imperative to stay plugged into what’s happening with your customers, business partners and employees. Similarly, what would you encourage others to do?

Compliance Training 36

Compliance Training Onboarding Software Hiring Software Video Recruiting 36

Thrive Global

MAY 28, 2021

Next, I was a technician doing a safety inspection for a JetBlue plane, and then as an associate at Walmart engaging with a customer. I was so impressed by the way VR captured the exact intent of the training and how it actually works so much better than traditional training.

Hiring Software 36

Hiring Software Data Compliance Training Interview Software 36

Qualtrics HR

DECEMBER 2, 2021

The results of Gartner’s 2021 search for the best Voice of the Customer (VoC) platforms is in — and for the second consecutive year CustomerXM has been named a ‘leader’ in this year’s report. What makes Qualtrics a Leader in Voice of the Customer? Platform innovation. There’s more to come too. Partner ecosystem.

Assessment Software 52

Assessment Software Analytics Report System 52

SocialChorus

APRIL 1, 2024

Data is the starting point for increasing engagement Just as businesses strive to enhance the customer experience, organizations are now realizing the importance of creating an exceptional experience for their employees. Through AI-powered intelligent communication platforms, gone are the days of email distribution lists.

Hiring Software 52

Hiring Software Onboarding Software Data HR Software 52

Bonusly

APRIL 1, 2021

It’s not merely to make products or provide services—your company is here to serve some sort of purpose, whether that’s providing exceptional care for your customers, making life better for your employees, or making a product that truly improves lives. Isn’t it already pretty clear to employees and customers what you do and why you do it?

Examples 98

Examples Employee Engagement Competencies Productivity 98

Qualtrics HR

NOVEMBER 22, 2019

Customer care teams have the power to deliver breakthrough experience s , and our latest research shows just how much customers value them. Whether it’s a traditional call center, chatting to an agent online or using an online knowledge base, every customer will be able to recall both the good and the bad experiences they’ve had.

Metrics 52

Metrics Knowledge Base Compliance Training Report 52

Embroker

APRIL 8, 2022

The mission statement is both customer- and employee-facing: Its purpose is to explain the. Our mission is to continually raise the bar of the customer experience by using the. Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to. connect with their customers in a whole new way.

Examples 52

Examples Planning Tools Productivity Company 52

Qualtrics HR

NOVEMBER 8, 2019

We’re seeing firsthand just how powerful it is, as breakthrough brands like American Express, BMW, and JetBlue are integrating experience data into their existing systems and processes and bringing customer data together in one place. Understand the primary drivers of customer relationship strength.

System 40

System Analytics Immedis Data 40

WorkHuman

APRIL 5, 2016

One of the most compelling benefits of peer-to-peer praise that he shares actually comes from one of Globoforce’s customers, JetBlue. “ The JetBlue data revealed that for every 10% increase in people reporting being recognized, JetBlue saw a 3% increase in retention and 2% increase in engagement.

Data 70

Data Retention and Turnover Globoforce HR Software 70

ConnecTeam

JANUARY 11, 2017

As businesses struggle to keep up with customer demands and technology advances, you must rely more than ever on your key differentiator: innovative, committed, and customer-oriented people. Net Promoter Score® usually measures the loyalty of customers in relation to a specific brand. How do you measure employee NPS?

Metrics 52

Metrics Recruiting Software HR Software Survey 52

Semos Cloud

MARCH 12, 2021

G2 defines employee recognition tool as a solution that: “…helps improve company culture by offering tangible motivations for quality customer service, content creation, and sales performance, to name a few. The world-class customer success, customer support, and implementation teams act as long-term partners for success.

HR Software 98

HR Software Onboarding Software Planning Tools Employee Recognition 98

Thrive Global

JANUARY 3, 2020

When you look at CEOs including Ginni Rometty of IBM, Mary Barra of General Motors, Craig Weatherup, of PepsiCo, David Neeleman of JetBlue and James E. Take a holistic view of your customer. IBM is now emerging as a cognitive solutions and cloud platform company.” Virginia M. Be an effective communicator. Lead by example.

Competencies 62

Competencies Strategy Software Company 62

Empuls

OCTOBER 13, 2021

Workplace culture indicates how much workers care - for their work, their customers, and their journey with the organization. Employees play by the rules, follow structure, and stick to legacy customs. Culture is derived from the Latin word cultus, meaning care.  Just move on.

Hiring Software 52

Hiring Software Planning Tools Compliance Training Groups 52

Analytics in HR

MARCH 4, 2024

In fact, Gallup research found low levels of employee engagement correlate with higher levels of absenteeism, safety incidents, staff churn, shrinkage, quality defects, and customer dissatisfaction. Jetblue 11. Nordstrom Nordstrom’s approach to onboarding employees into their customer service ethos is succinct. Golf Town 8.

Onboarding Software 106

Onboarding Software HR Software Hiring Software Recruiting Software 106