Actionable Tips for Improving the Employee Experience, Turnover & Patient Satisfaction
SEPTEMBER 28, 2017
We recently conducted a study that focused on uncovering the key factors that impact two healthcare metrics – employee turnover and patient satisfaction (HCAHPS). In one instance, the client reduced their Registered Nurse (RN) turnover from 19.8% In another example, the client reduced their turnover rate from 28% to 24% across the organization, resulting in a savings of more than $8 million. Specifically, it has been found that RNs have an average turnover rate of 14.2%.