Sun.May 19, 2019

Why The M In CMO Should Be An X

Forbes Leadership Strategy

In the past five or six years, there has been a tremendous focus on customer experience (CX). CX used to refer to customer service only – nothing more. Today, CX has expanded to include every interaction the customer has with any aspect of an organization


Chaos is a Ladder - Game of Thrones Leadership traits

Hiring Plug

It’s a ruthless world where talent is scarce, employees rarely remain loyal. Here is where Human Resource (Hand of the King) comes in play, keeping in check of the entire workplace behaviour. Game of Thrones' at work. Leadership

QAQ: The Path to Customer Insight

Forbes Leadership Strategy

Customers learn your sincere intent to learn about their needs and expectations by the second question you ask, not your first. And, it takes far more than the usual open-ended, non-defensive posturing

Are You Scaring Your Team Into Critter State?

Forbes Leadership Strategy

We’re either in Critter State (fight, flight, freeze) or we’re in Smart State where we’re highly engaged, collaborative, innovative. We want to create cultures where our teams are in Smart State. Yet, our behaviors often sabotage this intention—especially when we’re in Critter State


How to Build a Competitive Benefits Package

An attractive benefits program can be a highly effective recruiting and retention tool. But to make benefits a competitive advantage, employers must get creative with their benefits strategy or risk losing out on the best talent. Learn how to build a benefits package that your employees will love.