INTERVIEW: Dr. Jac Fitz-enz on Human Capital Metrics

HR Bartender

In 1977, you founded the Saratoga Institute (SI), which is well-known for its work in human capital metrics. Is there a place in HR for both metrics and analytics? By referring to the past (descriptive metrics) and studying the future we can determine WHAT TO DO to produce more positive results in the future; i.e.; prediction. If they only had time to focus on a handful of metrics, which ones should they consider? I’m a self-professed math geek.

Why Ticket Escalation Metrics Matter to CSAT

crewhu

Escalation metrics have a big impact on CSAT and the overall customer experience with a company. And why is it important to track ticket escalation metrics? Customer Service Customer Service Metrics Ticket Escalation Metrics

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6 Help Desk Metrics That Boost Customer Satisfaction

crewhu

But here’s why the CSAT just isn’t enough on its own, and other help desk metrics to track. boost customer satisfaction track these help desk metricsThe help desk is often the first touchpoint that a customer has with your business.

Best HR Metrics for Human Capital Management

Workology

HR metrics for human capital management are now central to the business of any public company. Effective November 9, 2020, the Securities and Exchange Commission (SEC) introduced new disclosure. Workology is the art and science of work, HR and recruitment. Join the resource revolution.

CFO’s Guide to Building an HR Team with Limited Time, Budget and Resources

Building the ideal HR team doesn’t happen overnight—especially when CFOs have limited time, budget and resources. But our new guide can give you advice on where to start and key focus areas you need to know. Download our guide today!

Defining Diversity and Inclusion Metrics and Goals

Vsource.io

Diversity Sourcing Diversity and Inclusion Better Recruiting candidate data metrics recruitment metrics diverse workplace recruitment goals Smart Sourcing target audience

The 3 Key Metrics in HR Predictive Analytics

HR Bartender

I like to think of it this way: HR metrics tell you what happened in the past. Both of these metrics are valuable, but it’s not all the information we might need to make business decisions. Fitz-enz’s book “ How to Measure Human Resource Management ” is my go-to book for HR metrics.). HR metrics aren’t going away. The post The 3 Key Metrics in HR Predictive Analytics appeared first on hr bartender.

The New Recruiting Metric: First Year Retention

UpstartHR

Today I want to talk about first year retention, a measure that I believe is going to continue to grow as a recruiting metric, even though many companies wouldn’t consider it even remotely linked to recruiting as of today. Check out: How one of the best managers I’ve ever seen engages new hires from day one ] The future of recruiting metrics In the past and still today, recruiting has been focused on some very surface level items: mainly time to fill and quality of hire.

HR Metrics to Follow / Implement in 2019

CakeHR

Our goal is to make your job simpler by presenting HR metrics to follow in 2019. To cut the long story short, you have to follow key HR metrics because: Only 20% of employees strongly agree that their performance is managed in a way that motivates them to do outstanding work. There are all sorts of aspects to analyze here, but 10 metrics are more important than the rest. This metric may not be as precise as the first one, but it’s sometimes even more important.

Top 10 Metrics Driving Quality of Hire

ClearCompany HRM

There is no shortage of metrics driving Quality of Hire today, which should be a good thing, but, like any other process, there are inefficiencies that waste time and resources. And, as data analytics becomes more advanced and prevalent in HR, Quality of Hire is increasingly more recognized as an all-encompassing metric rather than simply a recruiting metric or something that can be calculated by a single formula.

Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management can be, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

Metrics That Matter

HRO Today

Five talent acquisition metrics will be critical to developing an effective hiring strategy post-COVID-19. An important part of that recovery will be metrics: assessing talent needs and hiring processes to ensure they are effective as possible. Bucher points to five TA metrics that will be critical post-COVID-19. The post Metrics That Matter appeared first on HRO Today.

Top Metrics for your Performance Management Dashboard

Reflektive

We’ve included the most important metrics for HR teams, leadership, and managers to monitor — now and into 2021. Our recommended metrics for HR teams are below: Alignment Metrics. Engagement Metrics. Productivity Metrics. DEI Metrics.

Protecting Local Banks Through Intelligent Risk Metrics

360 factors

Risk prediction solutions track external metrics and leading indicators. This data is often combined with internal metrics to help banks reassess their risk management framework and get early warnings about emerging risks. Meaningful, Insightful Metrics for Predictions.

19 Recruiting Metrics You Should Know About

Analytics in HR

Recruiting metrics are an essential part of a data-driven hiring and recruitment analytics. However, if you would keep track of every recruiting metric you could find on the web, you’d have no time left to do actual recruiting! But first, let’s answer the question: What are recruiting metrics? What are recruiting metrics? Recruiting metrics are measurements used to track hiring success and optimize the process of hiring candidates for an organization.

Recruiting Science - The Truth Behind Analytics and AI for Talent Attraction

Speaker: Andrew Gadomski, Managing Director, Aspen Analytics

Attendees can expect to learn: What's REALLY Happening in Analytics and Metrics: Does it Work? We are consistently bombarded with whether great recruiting is an art or a science. The truth is: it is both. The human heart and mind will always be necessary parts of a successful recruitment process. But, those required parts can be augmented to include data like we've never seen before. And, we have the science to back up the data and decipher it.

5 Metrics for Effective Succession Planning

Cornerstone On Demand

At Cornerstone, we've focused on identifying five key metrics to gauge existing talent and help current employees grow: 1) Potential. This metric helps managers think about their team balance if an employee leaves—whether he or she moves to another internal position or a different organization. While metrics like the above give your company insight on your workforce, it's important to remember that succession planning programs are designed to benefit employees.

eBook: Build your Employee Learning Metrics

PlatCore

One of the most powerful functions of any learning solution is the ability to use metrics to illustrate success. This ebook shows metrics that can ultimately determine the return on investment (ROI) associated with your learning program. What gets measured gets done.

eBook 60

24 HR Metrics to Track and Measure

Achievers - Recruiting

By tracking key HR metrics, you can see where your organization is strong and what needs improvement. Here are 24 valuable metrics that you should be measuring and analyzing. These metrics are great indicators of the strength of your hiring process. Using HR metrics.

Increasing Diversity Metrics Transparency

Drafted

Improvement starts with transparency our goal is to make it easier for people to find, analyze, & compare diversity metrics. Subscribe to get more updates

People, HR & Analytics

Speaker: Rodney B. Bolton SPHR, CEO, HR BIZZ

Join us to learn how to empower your organization to align metrics with strategic business goals, using HR analytics.

Social Media Metrics that Matter

Advanced Learning Institute

FACEBOOK + INSTAGRAM | METRICS THAT MATTER. Here’s the real question—what do those metrics mean? Vanity Metrics. Useful Metrics. Pay more attention to metrics than trends here. Attend: The post Social Media Metrics that Matter appeared first on Advanced Learning Institute (A.L.I.). Blog Communications Government Advanced Learning Institute government communications social media for government social media metrics

Introduction to Recruiting Metrics FAQ

Workable

Recruitment metrics help you gauge the effectiveness of your recruitment process. Here are frequently asked questions and answers about recruiting metrics to help you understand recruiting data and use it to boost your hiring: Intro to Recruiting Metrics. What are recruiting metrics? What can you learn from recruitment metrics? Which are the most important metrics to track? How can I have better visibility into recruiting metrics?

Impress Your CEO With These Strategic Business Impact Recruiting Metrics

Visier

It’s also important to understand that you can’t impress a CEO with a large volume of tactical recruiting metrics. Instead, you must focus on metrics that demonstrate a direct impact on what CEO’s really care about, the firm’s strategic goals. When you shift to this “WOW the CEO” metric model, you need to begin using business impacts as the key selection criteria for determining which metrics to report to senior executives.

There’s Value In Pulling Together Metrics

TLNT: The Business of HR

Uncategorized Featured metrics people analyticsThe hype about HR analytics is sufficiently disconnected from reality that it’s worth taking a step back and reviewing where we are.

The Insider’s Guide to Employee Recognition

Recognition supports your employees, brand, and bottom line. The Insider’s Guide to Employee Recognition shares keys to success, including impact on key business metrics, how to earn buy-in from leadership, best practices for managers and peers.

The Top 10 Strategic HR and TA Metrics That CEOs Want to See

Visier

Unfortunately, most of those who create metrics in HR and recruiting don’t really understand the strategic mindset of CEOs. And, as a result, the metrics that are reported to CEOs and the executive committee result in no positive action being taken. So, if your metrics don’t directly and unambiguously cover strategic goals like increasing revenue, productivity, or innovation, they simply won’t drive executives to act. The Top 7 Strategic HR Metrics for Impressing Your CEO.

Mobility Metrics That Matter

HRO Today

Visibility and transparency can only be achieved by tracking data and the associated metrics, which ultimately translate into accurate reporting.”. A focus on ‘experience metrics’ is becoming commonplace in our daily lives, and this extends to a relocating employee’s experience,” says Woelfel. Mulholland says not to count out standard performance metrics that measure the more tactical aspects of relocation. The post Mobility Metrics That Matter appeared first on HRO Today.

24 HR Metrics that can Make a Difference in Your Business Today

CakeHR

What are Human Resource Metrics? By using Human Resource metrics. Employing human resource metrics in your business is a great way to measure the progress (or demise) of your HR actions. HR metrics are priceless and most modern HR programs can help you seamlessly integrate these into your day to day HR functions. Why HR Metrics are Important? HR metrics can help a company focus its resources on what’s more important. Don’t know which metric to use?

Beyond HR KPIs: Strategic Metrics for Organizational Development

Analytics in HR

So, what’s new in the HR metrics field? Second, there is the issue of developing new metrics. An example is the CAMTO Project ( [link] ), which makes a set of more than 200 organization-level metrics available to HR professionals. The second is the development of adequate metrics that allow us to appreciate the previous dimensions in a valid and reliable way. The post Beyond HR KPIs: Strategic Metrics for Organizational Development appeared first on AIHR Analytics.

When Recruiter Priorities Compete: Fill Speed, Growing Req Loads, and Diversity

It’s a question as old as the recruiting profession itself: How many reqs should one recruiter handle at a time? Even in our data-driven age of hard metrics and objective assessments, the answer is: It depends. Download this White Paper to discover the key factors that go into finding your answer to the req load question.

Are You Managing to the Right Metrics?

TLNT: The Business of HR

To meet performance metrics, that’s why. HR Management Performance Management metricsWe’re at it again. Wells Fargo is being fined $185,000,000 because employees created about 2,000,000 bogus accounts. Why would good people do this?

How to use Performance Metrics to improve Employee Engagement

Possible Works

There are many metrics which throw a light on the level of employee engagement, and it helps to track them to stay on track. Having established the importance of employee engagement, let’s look at how you could set performance metrics to see an improvement in employee engagement.

Four Recruitment Metrics to Optimize the Recruiting Process

Employment Metrix

The following are four time-tested metrics for recruiters to make their recruiting process as smooth and efficient as possible. This is a crucial metric to get a handle on to predict how long it will take to find someone to fill this type of position in the future.

How To Link Recruiting Metrics To Business Outcomes

Cornerstone On Demand

According to LinkedIn's 2017 Global Recruiting Trends Report , "quality of hire" is the top recruiting metric that hiring managers care about—and for good reason. Quality of hire is also arguably the best metric to demonstrate the effectiveness of the recruiting department and its value as a strategic business function. The importance of demonstrating quality of hire is nothing new, but how do you actually measure this metric?

How to Scale Your Workforce from 0 to 100 in Less Than 6 Months

Speaker: Gaurav Valani, Head of Talent, Overstock

Metrics, Metrics, Metrics: The exact metrics we measure to track our progress and improvement. With the unemployment rates reaching all-time lows, it has undoubtedly become a candidate-driven market. Engaging, attracting, hiring and retaining candidates quickly, while not compromising culture and candidate experience, is paramount to driving brand loyalty.

COVID-19 HR Metrics | Reward Gateway

Reward Gateway

4 min read. RGB-US | The Employee Experience RGB-US | Technology and Innovation RGB-US | Leadership and Management

Do Your Learning Metrics Invoke Emotion?

Cornerstone On Demand

Part of this was in part due to the great relationship we had with our CFO, who helped us identify some traditional and some unique metrics to measure. You can have the best metric in the world, but if success or failure doesn't impact the emotions of those who are determining the effectiveness, you won't get their attention.

Five Metrics to Measure Customer Experience ROI

SelectSoftware

There are different metrics to measure the ROI of customer experience initiatives. This article

Virtual HR Training Event: HR Metrics and Change Management

Lighthouse

In the last few weeks I’ve had the pleasure of visiting Toronto and the Caribbean to speak about metrics, evidence, and leading change. Here’s the schedule: Tuesday, March 6th Metrics: Measuring HR’s Business Value. Session 1: Metrics: Measuring HR’s Business Value. “If Explore examples of balanced scorecards and unique metrics created to align with business objectives, as well as case studies of metrics in action.

How to Leverage Data to Better Your Employees' Health Benefits Selection

Speaker: Darrell Moon, CEO, Orriant

We need to shift away from the focus on purchasing healthcare and instead, focus on how we can create health for our employees. By incorporating dashboards in our benefits selection process, we can watch for trends in benefits and leverage that data to lower costs, retain employees, and attract new talent. Join Darrell Moon, CEO of Orriant, to learn if your benefits selection is meeting your employees' needs.