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7 Ways to Keep Call Center Employees Engaged

Achievers

Your call center employees are very often the first employees your customers interact with. They are problem solvers, and they are the keys to driving innovation, knowledge, and revenue throughout your organization. Call center employees also spend a lot of time talking to customers who are less than happy. Source: ContactBabel. Shorten ASA times.

article thumbnail

7 Ways to Keep Call Center Employees Engaged

Achievers

Your call center employees are very often the first employees your customers interact with. They are problem solvers, and they are the keys to driving innovation, knowledge, and revenue throughout your organization. Call center employees also spend a lot of time talking to customers who are less than happy. Source: ContactBabel. Shorten ASA times.