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7 Ways to Keep Call Center Employees Engaged

Achievers

Your call center employees are very often the first employees your customers interact with. They are problem solvers, and they are the keys to driving innovation, knowledge, and revenue throughout your organization. Call center employees also spend a lot of time talking to customers who are less than happy. Source: ContactBabel. Shorten ASA times.

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7 Ways to Keep Call Center Employees Engaged

Achievers

Your call center employees are very often the first employees your customers interact with. They are problem solvers, and they are the keys to driving innovation, knowledge, and revenue throughout your organization. Call center employees also spend a lot of time talking to customers who are less than happy. Source: ContactBabel. Shorten ASA times.

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Top 5 HR Challenges to Overcome in 2022

Empuls

Covid-19 is a seminal event in many respects, but its aftermath has created new and unparalleled challenges for HR professionals. The massive initial layoffs are now manifesting in labor shortages in many geographies as the economic recovery begins. Where we work and how we work are likely to continue to undergo rapid changes.

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PayScale Tools for Today's Comp Pro! Compensation Glossary: Part 1 of 4

Compensation Today

Jenni Marquez, CCP, PayScale Compensation Professional Even the most seasoned HR professional might take a big gulp if approached by their CEO to take charge of anything comp. That’s because, despite being part of the HR department, compensation is like the cool kid at a party. You know, the one you’re afraid to talk to. Not to worry!

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FLSA Chaos, Exploiting Exempts and Living Laboratories

Compensation Cafe

Before the last-minute temporary injunction , most employers went ahead and made the necessary changes to wages, salaries and payroll practices, anticipating the new rule. Many longstanding assumptions about work, wages, salaries and the dignity of labor will be shaken. America will become a living laboratory.

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Preventing Whistleblowers in the Workplace: OSHA Expands the Rights of Whistleblowers

HR Daily Advisor

The enforcement manual replaces previous guidance that was issued in May 2015, and includes one significant change that negatively impacts employers during the investigation process. Maciel, Esq. and Dan Deacon, Esq., Conn Maciel Carey . Are you at risk of an OSHA whistleblower investigation?

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The Best Employee Retention Articles and Resources from Across the Web

ForUsAll

About: When it comes to learning about employee turnover prevention, examples are one of our favorite tools. employees are eligible for bonuses four times a year, with biannual salary reviews. High turnover to contend with? Low employee engagement giving you a headache? Workers looking for the door? Source: Entrepreneur.