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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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People Analytics and HR-Tech Reading List

Littal Shemer

I find here inspiration, blended with practical guidance and validation for my practices, mixed with new ideas and innovative tools, but most of all, an “open door” to a professional community , which I’m happy and honored to be a part of it. Browse and read this book sample today, and offer your feedback.

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Guide to Hiring Employees in Jamaica

Recruiters Lineup

The Jamaican economy has seen growth in sectors such as tourism, agriculture, and information technology, which may influence hiring needs. Unemployment Rates: Understanding the current unemployment rates in Jamaica can help businesses gauge the level of competition for talent and adjust their recruitment strategies accordingly.

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100+ Top HR and Recruiting Podcasts

SelectSoftware

Whether you’re on your morning commute, or working out in the gym, these podcasts are a great way to stay up to date on the latest in everything from people analytics to hr software. Their guest and hosts discuss a variety of topics including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR.