Part II “We Know More Than We Can Say: How to Use Tacit Knowledge
Conversation Matters
OCTOBER 5, 2013
Rob Cross and Lee Sproull conducted a study in 2004 that looked at the benefits that accrued to people who had a conversation with a colleague about a relatively ambiguous issue each was facing. These seekers were project managers in a large consulting firm. The vendor said, ''This will take you 10 months''.
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