Professional Services Outlook 2019: Q&A with Jeanne Urich of Service Performance Insight
Workday
FEBRUARY 1, 2019
Jeanne Urich, managing director at Service Performance Insight (SPI), a global research and consulting organization, tackled these questions and more in a recent conversation with me. Her company’s annual Professional Services Maturity™ Benchmark will be published in February. Leadership could be a factor as well. That’s improving.
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