Lessons Learned in Transforming Talent Management in Healthcare
AUGUST 24, 2016
Based in Marshall, Michigan, the 94-bed community health care center has achieved patient satisfaction scores that place it in the top two percent of Michigan hospitals, and top five percent of hospitals in the United States. Despite its success, the hospital’s HR team received regular complaints from employees about its performance management system. What prompted Oaklawn Hospital to make the shift towards ongoing performance management?