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Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Businesses use various call center platforms to handle customer inquiries, complaints, suggestions, and feedback. What is call center software? Let’s get started.

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Workers are looking – and leaving – for career development

HR Morning

But it’s the ongoing training that’s at the core of talent management —and of retention. Software analysis and review site Better Buys conducted exclusive research into what companies are offering employees and what those employees really value the most. Succession planning. Institutional knowledge/Knowledge management.

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Training Remote Workers: Strategies For Success In The Digital Age

HR Tech Girl

Your learning materials will have to transform in order to be effective. As such, it’s important to begin by understanding the key competencies that remote employees need in your organization. It’s using technology—like a smartphone, PC, e-reader, and more—to find, evaluate, and communicate information.”