Competencies Knowledge Management Learning Management Retention and Turnover 
HR Morning
JUNE 11, 2019
Those resources range from a knowledgeable guide to help them get settled into a new job to the ongoing training needed to acquire and apply new and advanced knowledge, skills, and abilities. But it’s the ongoing training that’s at the core of talent management —and of retention.
PSB
OCTOBER 18, 2023
However, many agents need help with modern requirements, which leads to high turnover. They efficiently handle customer complaints, questions, and issues, increasing customer satisfaction and retention. Reduce Turnover: nvesting in training keeps existing employees motivated and content. Happy customers attract more business.
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