Remove Knowledge Base Remove Knowledge Management Remove Productivity Remove Staffing
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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime. It’s important to assess the volume and complexity of user issues to determine the optimal staffing level. This frees up the team’s time to focus on more complex problems.

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Developing Customer Service Skills During COVID-19

Professional Alternatives

Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. How covid-19 affects various industries and brands depends on the kind of product or service that they render. — 4) Improve Knowledge Sharing.

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How HR Chatbots Can Improve HR Processes (Includes Company Examples)

Analytics in HR

More companies recognize the benefits of AI for managing their employees. Also, 65% of respondents reported that AI improved productivity and efficiency in their HR departments. Using Bloomfire’s Knowledge Management Software System software, Aite Group created hundreds of pieces of content for employees.