Expert insights. Personalized for you.
The Official Knowledge Management Cheat Sheet. Big US businesses lose $47M in productivity each year due to poor knowledge management. What is knowledge management? But unless you collect all the knowledge somewhere, you’re going to lose it. MORE
reminds me of BP's approach to knowledge management. By examing each objective in turn, I am asking: what are the knowledge inputs (i.e. what are the knowledge outputs, e.g. reports, guidance, database entries Already it is clear that there are some recurring themes, such as a virtuous cycle of knowledge development, where new knowledge is created, evaluated, shared, refined and developed, applied and lessons learned, which in turn are fed into an evolving knowledge base. MORE
Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base? MORE
As reported by McKinsey , a single employee “spends an estimated 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks.” . How to use a wiki to guard against knowledge loss . MORE
Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom? MORE
Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue. Breaking down knowledge silos. Engineers develop an increasingly-complex code base behind the product. MORE
Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Employees prefer to ask someone for help (whether via a tap on the shoulder, email, or Slack message) rather than dig through the knowledge base to find what they need. Knowledge Management MORE
A knowledge management system helps people in an organization share, access, and update business knowledge and information. And it delivers many crucial benefits : it boosts productivity, minimizes risk, creates competitive advantage, and helps businesses make better, faster decisions. And while that’s all great in theory, in practice, knowledge management is imperfect. So how can artificial intelligence help knowledge management? MORE
In an earlier blog post I described a framework for Knowledge Transfer and explained that the choice of knowledge transfer process differs depending upon 1) what transfer problem the organization is trying to solve, and 2) the type of knowledge (e.g. But in several of the examples both implicit knowledge and explicit is transferred as well. The dinner is a way for the Barden team to express their gratitude to those who came to lend their knowledge. MORE
We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence. MORE
Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. There is a category of products that helps reduce the amount of time HR teams spend on these administrative tasks: ticketing systems. HR receives a ton of knowledge and service requests. an employee benefits management system. MORE
A new approach to giving people the information and support they need to be happy and productive at work. The ticketing and knowledge management features include everything internal support teams like IT and HR need to get things done, and nothing they don’t. As they’re responding to requests, they can add new information to the knowledge base right from a ticket. Updating the knowledge base is really convenient in Spoke. MORE
Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom? MORE
Knowledge Management. I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. And if you are serious about using an HR Case Management platform, then you should be very interested in the topic. So let’s talk about that, because the care and feeding of your knowledge base is a critical element of long term success. . Useful Knowledge. MORE
By Emil Hajric Managing people is a skill that comes naturally to some, while others have to work hard to master the main aspects of what can be an unavoidably tricky task. Being able to assess an individual’s ability to manage others successfully is especially important from an HR perspective. You will need to establish what attributes a great manager brings to the table so you can work towards uncovering them during the recruitment process. MORE
But today, expanding internet connectivity and the rise of knowledge-based economies is enabling organizations to hire skilled workers across geographical boundaries of states and even countries. From improved productivity to reduced overheads, the benefits of a remote workforce are plenty. There is no shortage of communication or knowledge management tools in the market, but organizations also need to understand the challenges before they roll out such tools. MORE
You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? The end goal of all knowledge management is a state of organised nirvana: where anything an employee might need to know is easily accessible and said employee knows how to find it. Intranet or knowledge base. MORE
When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. Content Management. MORE
“The value of a business is a function of how well the financial capital and the intellectual capital are managed by the human capital. As the role of HR has become more crucial than ever, managing HR activities and maintaining coordination among the employees has become more difficult than ever. Also read: Technology Is Changing Human Resource Management – But Where Will It Go? Invest in a knowledge base system. Manage financial information. MORE
When launching their knowledge-management initiatives, organizations often resemble oil-extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns out to be even harder than real oil extraction from the entrails of the Earth. That is, even with such a sustainable resource as knowledge, few companies succeed in making a good use of it. MORE
You’d be hard-pressed to find an owner or manager that doesn’t recognize the importance of employee engagement. It’s a fact: The more actively engaged your employees are in their work, the more productive they’ll be. then store these files on a centralized internal knowledge base. MORE
To be sure, engaging with your long-time employees will benefit your business in a number of ways: Improves individual and team-wide productivity. By improving your employee onboarding experience, your new hires will require less assistance from your management staff throughout. MORE
For many organizations, systems with a knowledge base—such as SocialChorus, Digital Signal, Ryver, ServiceNow and Zendesk—can increase employee engagement, eliminate paper processes and make information available faster and in more useful ways for employees. Kaufman adds that customers report 16 percent higher productivity, 11 percent less turnover and 20 percent faster adoption of company initiatives. We still see risks with knowledge management-based tools. MORE
Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base? MORE
Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. Spoke makes it simple to find knowledge, get help, distribute information, and provide support. Even knowledge management systems—which are typically viewed as more accessible than ticketing systems—can be overly complex. MORE
Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. How covid-19 affects various industries and brands depends on the kind of product or service that they render. MORE
We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. Consider how many times your organization has lost valuable expertise and knowledge when an employee left? How we collect and manage their knowledge is critical. Types of knowledge. MORE
Helpdesk service is a major part of ITSM, with ticket management application being one of the most important factors. Knowledge Management. Knowledge management is one of the features of IT service management software that will have the biggest impact on your service desk. Another benefit of knowledge management is that end users can also get access to information on their own. This self-service option comes in the form of a knowledge base. MORE
Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. Searching for files can be a huge waste of time and productivity. MORE
We’ve created this guide to help you build the perfect internal Knowledge Base. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. We’ll show you how to get up and running with an internal knowledge management system your staff actually use. MORE
So you decide it’s time to create a system that helps you share the company’s evolving internal knowledge—event calendars, legal documents, IT FAQs, org charts, HR policies, etc.—so Adopting a traditional knowledge management solution. Here’s how initial knowledge management efforts play out at a lot of companies. Teams that answer a lot of question from other employees—HR, IT, Product, Sales, Legal, etc.—discover Knowledge Management MORE
And so, yeah, yeah, I think you’re gonna see people get very smart about where they want to see innovation in their products and where they wish that you wouldn’t bother innovating. SHRM, I just saw the other day that SHRM has a venture capital arm, and now they are now, sa they’re not just investing, but they’re releasing products. Releasing products. So now a SHRM certificate means you know how to use SHRM products. Selling a product? MORE
3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization? MORE
Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. The context-aware help desk software can help you manage and close numerous requests through multiple channels. MORE
Trainual
MAY 28, 2021
The Official Knowledge Management Cheat Sheet. Big US businesses lose $47M in productivity each year due to poor knowledge management. What is knowledge management? But unless you collect all the knowledge somewhere, you’re going to lose it.
Get Hppy
NOVEMBER 27, 2017
“The value of a business is a function of how well the financial capital and the intellectual capital are managed by the human capital. As the role of HR has become more crucial than ever, managing HR activities and maintaining coordination among the employees has become more difficult than ever. Also read: Technology Is Changing Human Resource Management – But Where Will It Go? Invest in a knowledge base system. Manage financial information.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Rise
JULY 16, 2020
As reported by McKinsey , a single employee “spends an estimated 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks.” . How to use a wiki to guard against knowledge loss .
SkyPrep
FEBRUARY 5, 2018
3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?
ThoughtFarmer
JULY 29, 2019
We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. Consider how many times your organization has lost valuable expertise and knowledge when an employee left? How we collect and manage their knowledge is critical. Types of knowledge.
HR Daily Advisor
AUGUST 7, 2018
Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. Searching for files can be a huge waste of time and productivity.
Twine App
JANUARY 28, 2019
You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? The end goal of all knowledge management is a state of organised nirvana: where anything an employee might need to know is easily accessible and said employee knows how to find it. Intranet or knowledge base.
Spoke
JUNE 6, 2018
Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Employees prefer to ask someone for help (whether via a tap on the shoulder, email, or Slack message) rather than dig through the knowledge base to find what they need. Knowledge Management
Spoke
MARCH 21, 2018
We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence.
Spoke
APRIL 15, 2019
A knowledge management system helps people in an organization share, access, and update business knowledge and information. And it delivers many crucial benefits : it boosts productivity, minimizes risk, creates competitive advantage, and helps businesses make better, faster decisions. And while that’s all great in theory, in practice, knowledge management is imperfect. So how can artificial intelligence help knowledge management?
Spoke
JUNE 19, 2018
Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue. Breaking down knowledge silos. Engineers develop an increasingly-complex code base behind the product.
|
Spoke
SEPTEMBER 23, 2019
When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. Content Management.
Dovetail Software
JANUARY 28, 2016
Knowledge Management. I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. And if you are serious about using an HR Case Management platform, then you should be very interested in the topic. So let’s talk about that, because the care and feeding of your knowledge base is a critical element of long term success. . Useful Knowledge.
Spoke
JANUARY 27, 2021
Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base?
Spoke
JANUARY 26, 2021
Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base?
Spoke
OCTOBER 18, 2018
So you decide it’s time to create a system that helps you share the company’s evolving internal knowledge—event calendars, legal documents, IT FAQs, org charts, HR policies, etc.—so Adopting a traditional knowledge management solution. Here’s how initial knowledge management efforts play out at a lot of companies. Teams that answer a lot of question from other employees—HR, IT, Product, Sales, Legal, etc.—discover Knowledge Management
Spoke
NOVEMBER 5, 2018
Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. Spoke makes it simple to find knowledge, get help, distribute information, and provide support. Even knowledge management systems—which are typically viewed as more accessible than ticketing systems—can be overly complex.
HR Times
JANUARY 30, 2020
Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom?
Bersin
JANUARY 30, 2020
Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom?
SuccessFactors
DECEMBER 30, 2016
When launching their knowledge-management initiatives, organizations often resemble oil-extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns out to be even harder than real oil extraction from the entrails of the Earth. That is, even with such a sustainable resource as knowledge, few companies succeed in making a good use of it.
Professional Alternatives
MAY 27, 2020
Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. How covid-19 affects various industries and brands depends on the kind of product or service that they render.
SurveySparrow
APRIL 22, 2020
Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. The context-aware help desk software can help you manage and close numerous requests through multiple channels.
Vantage Circle
APRIL 7, 2021
To be sure, engaging with your long-time employees will benefit your business in a number of ways: Improves individual and team-wide productivity. By improving your employee onboarding experience, your new hires will require less assistance from your management staff throughout.
Spoke
NOVEMBER 19, 2018
Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. There is a category of products that helps reduce the amount of time HR teams spend on these administrative tasks: ticketing systems. HR receives a ton of knowledge and service requests. an employee benefits management system.
Kea
OCTOBER 22, 2019
But today, expanding internet connectivity and the rise of knowledge-based economies is enabling organizations to hire skilled workers across geographical boundaries of states and even countries. From improved productivity to reduced overheads, the benefits of a remote workforce are plenty. There is no shortage of communication or knowledge management tools in the market, but organizations also need to understand the challenges before they roll out such tools.
Effortless HR
AUGUST 14, 2017
Helpdesk service is a major part of ITSM, with ticket management application being one of the most important factors. Knowledge Management. Knowledge management is one of the features of IT service management software that will have the biggest impact on your service desk. Another benefit of knowledge management is that end users can also get access to information on their own. This self-service option comes in the form of a knowledge base.
Spoke
MARCH 27, 2018
A new approach to giving people the information and support they need to be happy and productive at work. The ticketing and knowledge management features include everything internal support teams like IT and HR need to get things done, and nothing they don’t. As they’re responding to requests, they can add new information to the knowledge base right from a ticket. Updating the knowledge base is really convenient in Spoke.
Impraise
MARCH 5, 2019
By Emil Hajric Managing people is a skill that comes naturally to some, while others have to work hard to master the main aspects of what can be an unavoidably tricky task. Being able to assess an individual’s ability to manage others successfully is especially important from an HR perspective. You will need to establish what attributes a great manager brings to the table so you can work towards uncovering them during the recruitment process.
PlanSource
DECEMBER 31, 2019
You’d be hard-pressed to find an owner or manager that doesn’t recognize the importance of employee engagement. It’s a fact: The more actively engaged your employees are in their work, the more productive they’ll be. then store these files on a centralized internal knowledge base.
HRExecutive
APRIL 29, 2019
For many organizations, systems with a knowledge base—such as SocialChorus, Digital Signal, Ryver, ServiceNow and Zendesk—can increase employee engagement, eliminate paper processes and make information available faster and in more useful ways for employees. Kaufman adds that customers report 16 percent higher productivity, 11 percent less turnover and 20 percent faster adoption of company initiatives. We still see risks with knowledge management-based tools.
HR Examiner
NOVEMBER 6, 2020
And so, yeah, yeah, I think you’re gonna see people get very smart about where they want to see innovation in their products and where they wish that you wouldn’t bother innovating. SHRM, I just saw the other day that SHRM has a venture capital arm, and now they are now, sa they’re not just investing, but they’re releasing products. Releasing products. So now a SHRM certificate means you know how to use SHRM products. Selling a product?
Knowledge Musings
FEBRUARY 26, 2008
reminds me of BP's approach to knowledge management. By examing each objective in turn, I am asking: what are the knowledge inputs (i.e. what are the knowledge outputs, e.g. reports, guidance, database entries Already it is clear that there are some recurring themes, such as a virtuous cycle of knowledge development, where new knowledge is created, evaluated, shared, refined and developed, applied and lessons learned, which in turn are fed into an evolving knowledge base.
Conversation Matters
DECEMBER 21, 2016
In an earlier blog post I described a framework for Knowledge Transfer and explained that the choice of knowledge transfer process differs depending upon 1) what transfer problem the organization is trying to solve, and 2) the type of knowledge (e.g. But in several of the examples both implicit knowledge and explicit is transferred as well. The dinner is a way for the Barden team to express their gratitude to those who came to lend their knowledge.
52 
Let's personalize your content