The Official Knowledge Management Cheat Sheet


The Official Knowledge Management Cheat Sheet. Big US businesses lose $47M in productivity each year due to poor knowledge management. What is knowledge management? But unless you collect all the knowledge somewhere, you’re going to lose it.

How Knowledge Base Makes Your HR Work Smartly And Effectively

Get Hppy

“The value of a business is a function of how well the financial capital and the intellectual capital are managed by the human capital. As the role of HR has become more crucial than ever, managing HR activities and maintaining coordination among the employees has become more difficult than ever. Also read: Technology Is Changing Human Resource Management – But Where Will It Go? Invest in a knowledge base system. Manage financial information.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Internal Knowledge Base: How to Create a Corporate Wiki


As reported by McKinsey , a single employee “spends an estimated 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks.” . How to use a wiki to guard against knowledge loss .

3 Ways to foster a knowledge based organization


3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?

Knowledge Management: What it is and why it matters


We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. Consider how many times your organization has lost valuable expertise and knowledge when an employee left? How we collect and manage their knowledge is critical. Types of knowledge.

6 Good Reasons to Have a Personal Knowledge Base

HR Daily Advisor

Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. Searching for files can be a huge waste of time and productivity.

What is knowledge management strategy?

Twine App

You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? The end goal of all knowledge management is a state of organised nirvana: where anything an employee might need to know is easily accessible and said employee knows how to find it. Intranet or knowledge base.

No One’s Using Your Google Drive Knowledge Base? Read This.


Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Employees prefer to ask someone for help (whether via a tap on the shoulder, email, or Slack message) rather than dig through the knowledge base to find what they need. Knowledge Management

What Is Knowledge Management, and Why Is It Important?


We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence.

4 key benefits of adding A.I. to your knowledge management program


A knowledge management system helps people in an organization share, access, and update business knowledge and information. And it delivers many crucial benefits : it boosts productivity, minimizes risk, creates competitive advantage, and helps businesses make better, faster decisions. And while that’s all great in theory, in practice, knowledge management is imperfect. So how can artificial intelligence help knowledge management?

Knowledge Management 2.0.: Using AI to Knock Down Silos and Unlock Productivity


Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue. Breaking down knowledge silos. Engineers develop an increasingly-complex code base behind the product.

Knowledge Management Software: 7 Things You Need to Know


When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. Content Management.

The Power of Useful Knowledge – Knowledge Base Management

Dovetail Software

Knowledge Management. I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. And if you are serious about using an HR Case Management platform, then you should be very interested in the topic. So let’s talk about that, because the care and feeding of your knowledge base is a critical element of long term success. . Useful Knowledge.

New: Unify fragmented knowledge in atSpoke


Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base?

New: Unify fragmented knowledge in atSpoke


Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base?

Why knowledge search is broken, and how to fix it


So you decide it’s time to create a system that helps you share the company’s evolving internal knowledge—event calendars, legal documents, IT FAQs, org charts, HR policies, etc.—so Adopting a traditional knowledge management solution. Here’s how initial knowledge management efforts play out at a lot of companies. Teams that answer a lot of question from other employees—HR, IT, Product, Sales, Legal, etc.—discover Knowledge Management

We built Spoke to be better than other ticketing systems. Here’s why.


Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. Spoke makes it simple to find knowledge, get help, distribute information, and provide support. Even knowledge management systems—which are typically viewed as more accessible than ticketing systems—can be overly complex.

The knowledge search engines can’t find

HR Times

Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom?

The knowledge search engines can’t find


Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom?

How To Turn Employees Into Active Users Of Corporate Knowledge


When launching their knowledge-management initiatives, organizations often resemble oil-extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns out to be even harder than real oil extraction from the entrails of the Earth. That is, even with such a sustainable resource as knowledge, few companies succeed in making a good use of it.

Developing Customer Service Skills During COVID-19

Professional Alternatives

Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. How covid-19 affects various industries and brands depends on the kind of product or service that they render.

10 Best Help Desk Software to Totally Check out in 2020!


Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. The context-aware help desk software can help you manage and close numerous requests through multiple channels.

The Brief Guide To Collecting Employee Feedback During Onboarding

Vantage Circle

To be sure, engaging with your long-time employees will benefit your business in a number of ways: Improves individual and team-wide productivity. By improving your employee onboarding experience, your new hires will require less assistance from your management staff throughout.

The benefits of a ticketing system for HR teams


Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. There is a category of products that helps reduce the amount of time HR teams spend on these administrative tasks: ticketing systems. HR receives a ton of knowledge and service requests. an employee benefits management system.

How to Tackle the Engagement Crisis in a Remote Workforce?


But today, expanding internet connectivity and the rise of knowledge-based economies is enabling organizations to hire skilled workers across geographical boundaries of states and even countries. From improved productivity to reduced overheads, the benefits of a remote workforce are plenty. There is no shortage of communication or knowledge management tools in the market, but organizations also need to understand the challenges before they roll out such tools.

Serving Your Customers Better: ITSM Software Solutions Breathe New Life Into Your Service Desk

Effortless HR

Helpdesk service is a major part of ITSM, with ticket management application being one of the most important factors. Knowledge Management. Knowledge management is one of the features of IT service management software that will have the biggest impact on your service desk. Another benefit of knowledge management is that end users can also get access to information on their own. This self-service option comes in the form of a knowledge base.

Spoke 1.0: How We’re Reinventing Help Desk Software


A new approach to giving people the information and support they need to be happy and productive at work. The ticketing and knowledge management features include everything internal support teams like IT and HR need to get things done, and nothing they don’t. As they’re responding to requests, they can add new information to the knowledge base right from a ticket. Updating the knowledge base is really convenient in Spoke.

Four key skills successful managers have in common


By Emil Hajric Managing people is a skill that comes naturally to some, while others have to work hard to master the main aspects of what can be an unavoidably tricky task. Being able to assess an individual’s ability to manage others successfully is especially important from an HR perspective. You will need to establish what attributes a great manager brings to the table so you can work towards uncovering them during the recruitment process.

6 Employee Benefits That Will Drive Engagement In 2020


You’d be hard-pressed to find an owner or manager that doesn’t recognize the importance of employee engagement. It’s a fact: The more actively engaged your employees are in their work, the more productive they’ll be. then store these files on a centralized internal knowledge base.

Here’s How Digital Collaboration Tools Are Improving Communication


For many organizations, systems with a knowledge base—such as SocialChorus, Digital Signal, Ryver, ServiceNow and Zendesk—can increase employee engagement, eliminate paper processes and make information available faster and in more useful ways for employees. Kaufman adds that customers report 16 percent higher productivity, 11 percent less turnover and 20 percent faster adoption of company initiatives. We still see risks with knowledge management-based tools.

Tools 59

HR Tech Weekly: Episode #291: Stacey Harris and John Sumser

HR Examiner

And so, yeah, yeah, I think you’re gonna see people get very smart about where they want to see innovation in their products and where they wish that you wouldn’t bother innovating. SHRM, I just saw the other day that SHRM has a venture capital arm, and now they are now, sa they’re not just investing, but they’re releasing products. Releasing products. So now a SHRM certificate means you know how to use SHRM products. Selling a product?

Where's the Oil?

Knowledge Musings

reminds me of BP's approach to knowledge management. By examing each objective in turn, I am asking: what are the knowledge inputs (i.e. what are the knowledge outputs, e.g. reports, guidance, database entries Already it is clear that there are some recurring themes, such as a virtuous cycle of knowledge development, where new knowledge is created, evaluated, shared, refined and developed, applied and lessons learned, which in turn are fed into an evolving knowledge base.

4 Great Ways to Conduct Peer Assists: Transferring Knowledge Effectively

Conversation Matters

In an earlier blog post I described a framework for Knowledge Transfer and explained that the choice of knowledge transfer process differs depending upon 1) what transfer problem the organization is trying to solve, and 2) the type of knowledge (e.g. But in several of the examples both implicit knowledge and explicit is transferred as well. The dinner is a way for the Barden team to express their gratitude to those who came to lend their knowledge.