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Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « Capturing corporate memory | Main | KM on-line discourse » May 29, 2006 The essence of KM? A recent spurt of posts on the Act-km list, has respondents trying to define knowledge management in a single sentence that can be grasped by a 13 year old - quite a task. and storing stuff in knowledge bases in their replies. MORE
We’ve created this guide to help you build the perfect knowledge base. In it, you’ll find actionable advice on how to plan, design and build your knowledge library. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Library. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. Introduction. MORE
Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base? MORE
The invitees were twenty-five recognized thought leaders in the field of knowledge management, both academics and practitioners. The stated goal of the retreat was to “push the boundaries of what we know about creating and managing knowledge-based organizations.” Rather, we hope you will share the leading edge of your best thinking on some important aspect of managing knowledge-based organizations. MORE
You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge? MORE
As reported by McKinsey , a single employee “spends an estimated 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks.” . How to use a wiki to guard against knowledge loss . MORE
Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom? MORE
The US Army has a set of Knowledge Management Principles and an accompanying paper (pdf) that describes the details (date stamped June 2008). Train and educate leaders, managers and champions. Reward knowledge sharing and make knowledge management a career-enhancing activity. Use every interaction, whether face-to-face or virtual, as an opportunity to acquire and share knowledge. Prevent knowledge loss. MORE
Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue. Breaking down knowledge silos. Engineers develop an increasingly-complex code base behind the product. Knowledge Management MORE
Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Employees prefer to ask someone for help (whether via a tap on the shoulder, email, or Slack message) rather than dig through the knowledge base to find what they need. Knowledge Management MORE
A knowledge management system helps people in an organization share, access, and update business knowledge and information. And while that’s all great in theory, in practice, knowledge management is imperfect. At most companies, effective knowledge management requires a significant amount of time, attention, and energy. Adding artificial intelligence to knowledge management drastically reduces the amount of oversight required to manage the program. MORE
You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge? MORE
But what is most interesting to me is the profound change in the way we conceptualize knowledge and the implications of that conceptualization for how we do our work as knowledge professionals. What I mean when I say, “how we conceptualize knowledge” are issues like, “Who in the organization has useful knowledge;” “How stable >is knowledge over time;” “How we can tell if knowledge is valid or trustworthy.” Knowledge Management Precursors. MORE
We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence. MORE
Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. HR receives a ton of knowledge and service requests. Even if you have a knowledge base (and even if people actually look for answers there first), it doesn’t help with requests because a person must handle requests manually. MORE
The ticketing and knowledge management features include everything internal support teams like IT and HR need to get things done, and nothing they don’t. As they’re responding to requests, they can add new information to the knowledge base right from a ticket. Updating the knowledge base is really convenient in Spoke. When someone asks Spoke a question, Spoke’s AI finds the best answer in its knowledge base and automatically provides a friendly response. MORE
Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. By making it easier to capture, access, use, and share knowledge throughout the organization, you make room for people and performance to thrive. Lots of knowledge, not a lot of management. Putting knowledge to work. MORE
Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. By making it easier to capture, access, use, and share knowledge throughout the organization, you make room for people and performance to thrive. Lots of knowledge, not a lot of management. Putting knowledge to work. MORE
Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom? MORE
Knowledge Management. I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. And if you are serious about using an HR Case Management platform, then you should be very interested in the topic. So let’s talk about that, because the care and feeding of your knowledge base is a critical element of long term success. . Useful Knowledge. MORE
You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? The end goal of all knowledge management is a state of organised nirvana: where anything an employee might need to know is easily accessible and said employee knows how to find it. Intranet or knowledge base. MORE
When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. But how does knowledge management software work, and which one is right for your organization? What is ITIL knowledge management? MORE
“The value of a business is a function of how well the financial capital and the intellectual capital are managed by the human capital. As the role of HR has become more crucial than ever, managing HR activities and maintaining coordination among the employees has become more difficult than ever. Also read: Technology Is Changing Human Resource Management – But Where Will It Go? Invest in a knowledge base system. Manage financial information. MORE
When launching their knowledge-management initiatives, organizations often resemble oil-extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns out to be even harder than real oil extraction from the entrails of the Earth. That is, even with such a sustainable resource as knowledge, few companies succeed in making a good use of it. MORE
The conversation was moderated by Ashley Owens , IT Manager at Fleetsmith and featured Kerry Buckley , Freda Kreitzer , Erin Merchant , and Rosanna Schaefer. Teams looking for the time back and end-users looking for better solution access starts with knowledge management. MORE
By improving your employee onboarding experience, your new hires will require less assistance from your management staff throughout. Thinking high-level, you’ll want to touch base with your new hires on a regular, recurring basis. MORE
Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. Spoke makes it simple to find knowledge, get help, distribute information, and provide support. Even knowledge management systems—which are typically viewed as more accessible than ticketing systems—can be overly complex. MORE
Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow. MORE
We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. Consider how many times your organization has lost valuable expertise and knowledge when an employee left? How we collect and manage their knowledge is critical. Types of knowledge. MORE
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Non-Profits working in Developing Countries Have Come Late to Knowledge Management. In many industry sectors knowledge management has been in place for 15 to 20 years. MORE
One of the challenging things about being a leader is that you need to stay on top of the latest trends and developments in your industry and in business management overall. You need to keep building your knowledge base, grow your skills, and stay mentally sharp. MORE
Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. It Provides IT Asset Management. MORE
In his 1999 book Management Challenges for the 21 Century , Austrian-born American management consultant, professor, and author Peter Drucker wrote of the importance of “the coordination and exploitation of organizations’ knowledge resources, in order to create benefit and competitive advantage.” MORE
We’ve created this guide to help you build the perfect internal Knowledge Base. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. We’ll show you how to get up and running with an internal knowledge management system your staff actually use. MORE
Launching their knowledge management initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns to be even harder than real oil extraction from the entrails of the earth. That is, even with such a sustainable resource as knowledge, only few companies succeed in making a good use of it. MORE
So you decide it’s time to create a system that helps you share the company’s evolving internal knowledge—event calendars, legal documents, IT FAQs, org charts, HR policies, etc.—so Adopting a traditional knowledge management solution. Here’s how initial knowledge management efforts play out at a lot of companies. Finally, a manager in one of those domains decides to do something about it. The problem with wikis for knowledge management. MORE
3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization? MORE
Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. The context-aware help desk software can help you manage and close numerous requests through multiple channels. MORE
Business2Community Leadership
FEBRUARY 19, 2021
One of the challenging things about being a leader is that you need to stay on top of the latest trends and developments in your industry and in business management overall. You need to keep building your knowledge base, grow your skills, and stay mentally sharp.
Get Hppy
NOVEMBER 27, 2017
“The value of a business is a function of how well the financial capital and the intellectual capital are managed by the human capital. As the role of HR has become more crucial than ever, managing HR activities and maintaining coordination among the employees has become more difficult than ever. Also read: Technology Is Changing Human Resource Management – But Where Will It Go? Invest in a knowledge base system. Manage financial information.
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Rise
JULY 16, 2020
As reported by McKinsey , a single employee “spends an estimated 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks.” . How to use a wiki to guard against knowledge loss .
Business2Community
SEPTEMBER 16, 2020
In his 1999 book Management Challenges for the 21 Century , Austrian-born American management consultant, professor, and author Peter Drucker wrote of the importance of “the coordination and exploitation of organizations’ knowledge resources, in order to create benefit and competitive advantage.”
SkyPrep
FEBRUARY 5, 2018
3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?
Spoke
JUNE 6, 2018
Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Employees prefer to ask someone for help (whether via a tap on the shoulder, email, or Slack message) rather than dig through the knowledge base to find what they need. Knowledge Management
HR Daily Advisor
AUGUST 7, 2018
Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. It Provides IT Asset Management.
Twine App
FEBRUARY 14, 2018
We’ve created this guide to help you build the perfect knowledge base. In it, you’ll find actionable advice on how to plan, design and build your knowledge library. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Library. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. Introduction.
HR Times
NOVEMBER 16, 2018
Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. By making it easier to capture, access, use, and share knowledge throughout the organization, you make room for people and performance to thrive. Lots of knowledge, not a lot of management. Putting knowledge to work.
Spoke
MARCH 21, 2018
We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence.
Twine App
FEBRUARY 14, 2018
We’ve created this guide to help you build the perfect internal Knowledge Base. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. We’ll show you how to get up and running with an internal knowledge management system your staff actually use.
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Spoke
APRIL 15, 2019
A knowledge management system helps people in an organization share, access, and update business knowledge and information. And while that’s all great in theory, in practice, knowledge management is imperfect. At most companies, effective knowledge management requires a significant amount of time, attention, and energy. Adding artificial intelligence to knowledge management drastically reduces the amount of oversight required to manage the program.
Twine App
JANUARY 28, 2019
You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? The end goal of all knowledge management is a state of organised nirvana: where anything an employee might need to know is easily accessible and said employee knows how to find it. Intranet or knowledge base.
Conversation Matters
JULY 19, 2017
You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?
Spoke
JUNE 19, 2018
Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue. Breaking down knowledge silos. Engineers develop an increasingly-complex code base behind the product. Knowledge Management
Spoke
SEPTEMBER 23, 2019
When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. But how does knowledge management software work, and which one is right for your organization? What is ITIL knowledge management?
Conversation Matters
JULY 19, 2017
You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Non-Profits working in Developing Countries Have Come Late to Knowledge Management. In many industry sectors knowledge management has been in place for 15 to 20 years.
Bersin
NOVEMBER 16, 2018
Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. By making it easier to capture, access, use, and share knowledge throughout the organization, you make room for people and performance to thrive. Lots of knowledge, not a lot of management. Putting knowledge to work.
Dovetail Software
JANUARY 28, 2016
Knowledge Management. I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. And if you are serious about using an HR Case Management platform, then you should be very interested in the topic. So let’s talk about that, because the care and feeding of your knowledge base is a critical element of long term success. . Useful Knowledge.
Conversation Matters
MAY 2, 2009
But what is most interesting to me is the profound change in the way we conceptualize knowledge and the implications of that conceptualization for how we do our work as knowledge professionals. What I mean when I say, “how we conceptualize knowledge” are issues like, “Who in the organization has useful knowledge;” “How stable >is knowledge over time;” “How we can tell if knowledge is valid or trustworthy.” Knowledge Management Precursors.
Spoke
JANUARY 27, 2021
Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base?
TalentCulture
DECEMBER 19, 2016
Launching their knowledge management initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns to be even harder than real oil extraction from the entrails of the earth. That is, even with such a sustainable resource as knowledge, only few companies succeed in making a good use of it.
Spoke
OCTOBER 18, 2018
So you decide it’s time to create a system that helps you share the company’s evolving internal knowledge—event calendars, legal documents, IT FAQs, org charts, HR policies, etc.—so Adopting a traditional knowledge management solution. Here’s how initial knowledge management efforts play out at a lot of companies. Finally, a manager in one of those domains decides to do something about it. The problem with wikis for knowledge management.
Conversation Matters
JUNE 6, 2012
The invitees were twenty-five recognized thought leaders in the field of knowledge management, both academics and practitioners. The stated goal of the retreat was to “push the boundaries of what we know about creating and managing knowledge-based organizations.” Rather, we hope you will share the leading edge of your best thinking on some important aspect of managing knowledge-based organizations.
Knowledge Musings
AUGUST 25, 2008
The US Army has a set of Knowledge Management Principles and an accompanying paper (pdf) that describes the details (date stamped June 2008). Train and educate leaders, managers and champions. Reward knowledge sharing and make knowledge management a career-enhancing activity. Use every interaction, whether face-to-face or virtual, as an opportunity to acquire and share knowledge. Prevent knowledge loss.
Spoke
NOVEMBER 5, 2018
Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. Spoke makes it simple to find knowledge, get help, distribute information, and provide support. Even knowledge management systems—which are typically viewed as more accessible than ticketing systems—can be overly complex.
Knowledge-at-work
MAY 29, 2006
Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « Capturing corporate memory | Main | KM on-line discourse » May 29, 2006 The essence of KM? A recent spurt of posts on the Act-km list, has respondents trying to define knowledge management in a single sentence that can be grasped by a 13 year old - quite a task. and storing stuff in knowledge bases in their replies.
HR Times
JANUARY 30, 2020
Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom?
Bersin
JANUARY 30, 2020
Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom?
SuccessFactors
DECEMBER 30, 2016
When launching their knowledge-management initiatives, organizations often resemble oil-extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns out to be even harder than real oil extraction from the entrails of the Earth. That is, even with such a sustainable resource as knowledge, few companies succeed in making a good use of it.
SurveySparrow
APRIL 22, 2020
Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. The context-aware help desk software can help you manage and close numerous requests through multiple channels.
Spoke
NOVEMBER 19, 2018
Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. HR receives a ton of knowledge and service requests. Even if you have a knowledge base (and even if people actually look for answers there first), it doesn’t help with requests because a person must handle requests manually.
Spoke
APRIL 3, 2020
The conversation was moderated by Ashley Owens , IT Manager at Fleetsmith and featured Kerry Buckley , Freda Kreitzer , Erin Merchant , and Rosanna Schaefer. Teams looking for the time back and end-users looking for better solution access starts with knowledge management.
Vantage Circle
APRIL 7, 2021
By improving your employee onboarding experience, your new hires will require less assistance from your management staff throughout. Thinking high-level, you’ll want to touch base with your new hires on a regular, recurring basis.
Professional Alternatives
MAY 27, 2020
Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow.
Spoke
MARCH 27, 2018
The ticketing and knowledge management features include everything internal support teams like IT and HR need to get things done, and nothing they don’t. As they’re responding to requests, they can add new information to the knowledge base right from a ticket. Updating the knowledge base is really convenient in Spoke. When someone asks Spoke a question, Spoke’s AI finds the best answer in its knowledge base and automatically provides a friendly response.
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