The Official Knowledge Management Cheat Sheet

Trainual

The Official Knowledge Management Cheat Sheet. Big US businesses lose $47M in productivity each year due to poor knowledge management. What is knowledge management? But unless you collect all the knowledge somewhere, you’re going to lose it.

Internal Knowledge Base: How to Create a Corporate Wiki

Rise

As reported by McKinsey , a single employee “spends an estimated 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks.” . How to use a wiki to guard against knowledge loss .

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Supercharge Knowledge Management With Help From AI

Business2Community

In his 1999 book Management Challenges for the 21 Century , Austrian-born American management consultant, professor, and author Peter Drucker wrote of the importance of “the coordination and exploitation of organizations’ knowledge resources, in order to create benefit and competitive advantage.”

3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?

How Knowledge Base Makes Your HR Work Smartly And Effectively

Get Hppy

“The value of a business is a function of how well the financial capital and the intellectual capital are managed by the human capital. As the role of HR has become more crucial than ever, managing HR activities and maintaining coordination among the employees has become more difficult than ever. Also read: Technology Is Changing Human Resource Management – But Where Will It Go? Invest in a knowledge base system. Manage financial information.

Why Leaders Need a Personal Knowledge Management System

Business2Community Leadership

One of the challenging things about being a leader is that you need to stay on top of the latest trends and developments in your industry and in business management overall. You need to keep building your knowledge base, grow your skills, and stay mentally sharp.

6 Good Reasons to Have a Personal Knowledge Base

HR Daily Advisor

Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. It Provides IT Asset Management.

The Twine Guide to Building Your Knowledge Base

Twine App

We’ve created this guide to help you build the perfect knowledge base. In it, you’ll find actionable advice on how to plan, design and build your knowledge library. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Library. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. Introduction.

Knowledge management: Fuel for the social enterprise

HR Times

Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. By making it easier to capture, access, use, and share knowledge throughout the organization, you make room for people and performance to thrive. Lots of knowledge, not a lot of management. Putting knowledge to work.

The Twine Guide to Building Your Internal Knowledge Base

Twine App

We’ve created this guide to help you build the perfect internal Knowledge Base. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. We’ll show you how to get up and running with an internal knowledge management system your staff actually use.

What is knowledge management strategy?

Twine App

You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? The end goal of all knowledge management is a state of organised nirvana: where anything an employee might need to know is easily accessible and said employee knows how to find it. Intranet or knowledge base.

No One’s Using Your Google Drive Knowledge Base? Read This.

Spoke

Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Employees prefer to ask someone for help (whether via a tap on the shoulder, email, or Slack message) rather than dig through the knowledge base to find what they need. Knowledge Management

The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?

What Is Knowledge Management, and Why Is It Important?

Spoke

We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence.

4 key benefits of adding A.I. to your knowledge management program

Spoke

A knowledge management system helps people in an organization share, access, and update business knowledge and information. And while that’s all great in theory, in practice, knowledge management is imperfect. At most companies, effective knowledge management requires a significant amount of time, attention, and energy. Adding artificial intelligence to knowledge management drastically reduces the amount of oversight required to manage the program.

The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

You can’t measure the ROI of knowledge. Where we used to talk about blue collar and white collar, we now need to add “no collar.” “These no collars are those contributing knowledge on platforms like Stack Overflow , they are software programmers that work freelance and get engaged as contractors. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?

A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Non-Profits working in Developing Countries Have Come Late to Knowledge Management. In many industry sectors knowledge management has been in place for 15 to 20 years.

Knowledge management: Fuel for the social enterprise

Bersin

Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. By making it easier to capture, access, use, and share knowledge throughout the organization, you make room for people and performance to thrive. Lots of knowledge, not a lot of management. Putting knowledge to work.

Knowledge Management 2.0.: Using AI to Knock Down Silos and Unlock Productivity

Spoke

Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue. Breaking down knowledge silos. Engineers develop an increasingly-complex code base behind the product. Knowledge Management

Knowledge Management Software: 7 Things You Need to Know

Spoke

When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. But how does knowledge management software work, and which one is right for your organization? What is ITIL knowledge management?

The Power of Useful Knowledge – Knowledge Base Management

Dovetail Software

Knowledge Management. I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. And if you are serious about using an HR Case Management platform, then you should be very interested in the topic. So let’s talk about that, because the care and feeding of your knowledge base is a critical element of long term success. . Useful Knowledge.

Where Knowledge Management Has Been and Where It Is Going- Part One

Conversation Matters

But what is most interesting to me is the profound change in the way we conceptualize knowledge and the implications of that conceptualization for how we do our work as knowledge professionals. What I mean when I say, “how we conceptualize knowledge” are issues like, “Who in the organization has useful knowledge;” “How stable >is knowledge over time;” “How we can tell if knowledge is valid or trustworthy.” Knowledge Management Precursors.

How To Turn Employees Into Active Users of Corporate Knowledge

TalentCulture

Launching their knowledge management initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns to be even harder than real oil extraction from the entrails of the earth. That is, even with such a sustainable resource as knowledge, only few companies succeed in making a good use of it.

New: Unify fragmented knowledge in atSpoke

Spoke

Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base?

New: Unify fragmented knowledge in atSpoke

Spoke

Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base?

Why knowledge search is broken, and how to fix it

Spoke

So you decide it’s time to create a system that helps you share the company’s evolving internal knowledge—event calendars, legal documents, IT FAQs, org charts, HR policies, etc.—so Adopting a traditional knowledge management solution. Here’s how initial knowledge management efforts play out at a lot of companies. Finally, a manager in one of those domains decides to do something about it. The problem with wikis for knowledge management.

How to Hold a Retreat or Meeting Where New Thinking Emerges

Conversation Matters

The invitees were twenty-five recognized thought leaders in the field of knowledge management, both academics and practitioners. The stated goal of the retreat was to “push the boundaries of what we know about creating and managing knowledge-based organizations.” Rather, we hope you will share the leading edge of your best thinking on some important aspect of managing knowledge-based organizations.

KM Principles at the US Army

Knowledge Musings

The US Army has a set of Knowledge Management Principles and an accompanying paper (pdf) that describes the details (date stamped June 2008). Train and educate leaders, managers and champions. Reward knowledge sharing and make knowledge management a career-enhancing activity. Use every interaction, whether face-to-face or virtual, as an opportunity to acquire and share knowledge. Prevent knowledge loss.

Knowledge-at-work: The essence of KM?

Knowledge-at-work

Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « Capturing corporate memory | Main | KM on-line discourse » May 29, 2006 The essence of KM? A recent spurt of posts on the Act-km list, has respondents trying to define knowledge management in a single sentence that can be grasped by a 13 year old - quite a task. and storing stuff in knowledge bases in their replies.

We built Spoke to be better than other ticketing systems. Here’s why.

Spoke

Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. Spoke makes it simple to find knowledge, get help, distribute information, and provide support. Even knowledge management systems—which are typically viewed as more accessible than ticketing systems—can be overly complex.

The knowledge search engines can’t find

HR Times

Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom?

How To Turn Employees Into Active Users Of Corporate Knowledge

SuccessFactors

When launching their knowledge-management initiatives, organizations often resemble oil-extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. However, knowledge management often turns out to be even harder than real oil extraction from the entrails of the Earth. That is, even with such a sustainable resource as knowledge, few companies succeed in making a good use of it.

The knowledge search engines can’t find

Bersin

Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom?

Developing Customer Service Skills During COVID-19

Professional Alternatives

Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow.

10 Best Help Desk Software to Totally Check out in 2020!

SurveySparrow

Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. The context-aware help desk software can help you manage and close numerous requests through multiple channels.