6 Ways HR Managers Can Use a Knowledge Base

Career Metis

Does your company have an internal knowledge base that can be accessed by all employees? If you don’t have a knowledge base at all … you might want to brush up on why knowledge sharing is so crucial, and convince management to get on board.). Whether your knowledge base is big or small, here are six important ways you can use it to the full: 1)To Store Forms Used with Applicants, New Hires and Contractors.

How Knowledge Base Makes Your HR Work Smartly And Effectively

Get Hppy

Invest in a knowledge base system. Having a knowledge base not only makes data management easy for HR professionals but also ensures that everything stays updated in a centralized location. It becomes easier when you have a knowledge base in place. An online knowledge base can maintain a proper induction manual without missing any important information.

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Internal Knowledge Base: How to Create a Corporate Wiki

Rise

The same McKinsey report also found that “a searchable record of knowledge can reduce, by as much as 35 percent, the time employees spend searching for company information.”. A searchable record of knowledge is known by many names: internal knowledge base, private wiki, content management system, internal wiki, company wiki, knowledge management system or corporate wiki. An internal knowledge base is a content repository for your company.

Save Time and Simplify Transferee Moves with a Knowledge Base

UrbanBound HR

Transferees have questions. Lots of them. Well, to be more specific, there tend to be three types of transferees: ones with no questions, ones with every question imaginable, and one who ask no questions even though they have every question imaginable and everything goes horribly wrong and you get blindsided and now it’s your problem.

Recruiting Science - The Truth Behind Analytics and AI for Talent Attraction

Speaker: Andrew Gadomski, Managing Director, Aspen Analytics

HR and Hiring Professionals will benefit from this insightful presentation based in known facts and currently used practices, as well as knowledge-based predictions about analyses-based recruitment to expedite and better the process. We are consistently bombarded with whether great recruiting is an art or a science. The truth is: it is both. The human heart and mind will always be necessary parts of a successful recruitment process.

Libby James: “Something each and every day to increase your knowledge base.”

Thrive Global

Knowledge — do something each and every day to increase your knowledge base in your chosen industry. Both my business partner and I saw a clear gap in the market for a straight talking, advice-based service.

3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?

6 Good Reasons to Have a Personal Knowledge Base

HR Daily Advisor

Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. An internal knowledge base can help manage hardware and software expiration or refresh dates.

The Twine Guide to Building Your Knowledge Base

Twine App

We’ve created this guide to help you build the perfect knowledge base. In it, you’ll find actionable advice on how to plan, design and build your knowledge library. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Library. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. Introduction.

The Twine Guide to Building Your Internal Knowledge Base

Twine App

We’ve created this guide to help you build the perfect internal Knowledge Base. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. We’ll show you how to get up and running with an internal knowledge management system your staff actually use.

No One’s Using Your Google Drive Knowledge Base? Read This.

Spoke

Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Employees prefer to ask someone for help (whether via a tap on the shoulder, email, or Slack message) rather than dig through the knowledge base to find what they need. Why Google Drive is appealing as a knowledge base system.

7 Tips for Building a Knowledge Base to Wow Your Customers

G2 Crowd

An effective knowledge base helps you in staying ahead of your customers' concerns and issues. Guest Post Management

What Is Knowledge Base Software? (+How It Helps Businesses)

G2 Crowd

Your business and the people within it have a large pool of knowledge. Guest Post Marketing

Creating a Survey Using The Survey Builder

Workify

Knowledge Base Analytics Engagement Pulse Survey TechnologyThe post Creating a Survey Using The Survey Builder appeared first on Workify.

The Power of Useful Knowledge – Knowledge Base Management

Dovetail Software

Knowledge Management. I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. So let’s talk about that, because the care and feeding of your knowledge base is a critical element of long term success. . So we spend our time working on our own knowledge base, which gives us practical experience, not just theoretical. Useful Knowledge. Thus, Useful Knowledge.

Connection Before Content: Meetings That Are Knowledge-based

Conversation Matters

Peter Block has a rule of thumb that is very useful if you want a group to apply its collective knowledge to address a difficult issue, Connection before Content. Before a group attempts to use its collective knowledge to deal with serious issues it has to build the relationships that will allow the group to hold an open conversation. For example: Members tend not to share any “unique” knowledge they hold, so group discussions tend to focus only on information that is jointly held.

Uploading employee data with our new User Data Management (UDM) feature

Workify

Knowledge Base Employee EngagementThe post Uploading employee data with our new User Data Management (UDM) feature appeared first on Workify.

Data 40

Ask The Expert: What Are My Options for Affordable Care Act (ACA) Reporting?

HR Daily Advisor

However, I was able to find a Knowledge Base article that provides information on how QuickBooks can be used to generate reports that support in-house completion of the ACA forms. Ask the Expert Benefits ACA AIR IRS Knowledge BaseEmployers will need to do ACA reporting for this year, including forms 1094 & 1095. What options (e.g. software) does the employer have to for reporting? Currently I use Quickbooks to submit my W2 forms.).

It’s An Exciting Time to Be In HR In the Middle East

TLNT: The Business of HR

The Middle East is currently undergoing a massive economic transformation, transitioning from resource-dependent into a knowledge-based economy. HR Insights HR News Immigration expatriate Featured

5 Ways to Keep Your Skills and Knowledge Current

MBO Partners

Keep your skill set, knowledge base, and expertise level on the cutting edge with these five tips

Authentic or Tokenistic? How does your employee experience score?

Pay Compliment

Once again our CEO David Perks is featured in the leading UK knowledge base, HRZone. Tools to assess if your employee experience is authentic or all show. this time providing insight and a toolset to assess your employee experience for authenticity and to set employer KPIs for trust and respect in the workplace. Read more here , and let us know your thoughts in the comments below.

Everything #HR Needs to Know About Bots

HR Bartender

Answering a question based on knowledge base such as “What is the leave of absence policy in California?”. The primary case deflection approach today is to search for answers in what is typically known as knowledge base. Thus, HR can scale to support their employee base much more efficiently and effectively and truly free up personnel to work on more strategic initiatives. I’ve been looking forward to writing this post.

How to Overcome 5 of the Worst Hits to Productivity

TLNT: The Business of HR

But in today’s knowledge based economy, this measure of productivity no longer holds true, making it increasingly difficult to evaluate people’s’ performance. Productivity at its most basic, signifies the rate of output per unit of input. The phrase echoes an era where people were seen as elements in a production line, measured by the amount of time it would take them to produce a single item.

5 Companies Using Gamification to Boost Business Results

Cornerstone On Demand

Engine Yard Sends Employees on Missions to Grow Its Knowledge Base. The Challenge: Cloud app management platform Engine Yard had invested in a Zendesk knowledge base to encourage self-service and community troubleshooting, but employees and customers weren't engaging with the knowledge base as fast as hoped. Results: 4,500 users reviewed 500,000 screens to correct or improve translations based on their native languages.

3 ways to use HR service delivery analytics

PeopleDoc

Initial documents are signed and uploaded , requests are sent, and new knowledge base articles are published and read. After several months of project implementation your new HR Service Delivery platform is finally live! The HR team and all employees are excited to use this new tool. The implementation phase is over, thank you everyone, it was a pleasure to work with you. Now let’s celebrate and enjoy the success of our new tool! Hmm, not so fast. hr analytics

Turnover Contagion: Are Your Employees Vulnerable?

SHRM

Despite swaths of technological advances, in our knowledge-based, global economy an organization’s key assets are still its employees. Employee retention is top-of-mind for any organization looking to stay competitive in today’s market. Considering this, substantial amounts of research have been published about potential predictors and causes of employee turnover. Most of this research can be classified into two categories: individual-level explanations (e.g.,

Supercharge Knowledge Management With Help From AI

Business2Community

In his 1999 book Management Challenges for the 21 Century , Austrian-born American management consultant, professor, and author Peter Drucker wrote of the importance of “the coordination and exploitation of organizations’ knowledge resources, in order to create benefit and competitive advantage.”

3 ways to use HR service delivery analytics

PeopleDoc

Initial documents are signed and uploaded , requests are sent, and new knowledge base articles are published and read. After several months of project implementation your new HR Service Delivery platform is finally live! The HR team and all employees are excited to use this new tool. The implementation phase is over, thank you everyone, it was a pleasure to work with you. Now let’s celebrate and enjoy the success of our new tool! Hmm, not so fast. hr analytics

The best place to look for BerniePortal support

BerniePortal

Housed on our website under the Resources tab, the BerniePortal Knowledge Base is your one-stop shop for all things BerniePortal support. Have a BerniePortal question? Did you know BerniePortal has an extensive library of resources and step-by-step "how to" guides for you, your employer clients, and employees? You can also access this resources center from your BerniePortal account via the dropdown under your profile picture when logged in

Introducing our new Google Drive Integration

Twine App

Your Knowledge Base should be a carefully curated library of relevant information from all across your business. That’s why we’re so excited to announce our full Google Drive integration – it lets you attach and even embed live Google Drive docs into the Knowledge Base and other parts of Twine. Embed that file in your Knowledge article. These Drive files are now accessible to your people through a well-ordered knowledge base.

4 key benefits of adding A.I. to your knowledge management program

Spoke

A knowledge management system helps people in an organization share, access, and update business knowledge and information. And while that’s all great in theory, in practice, knowledge management is imperfect. At most companies, effective knowledge management requires a significant amount of time, attention, and energy. Adding artificial intelligence to knowledge management drastically reduces the amount of oversight required to manage the program.

We built Spoke to be better than other ticketing systems. Here’s why.

Spoke

Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. Spoke makes it simple to find knowledge, get help, distribute information, and provide support. Even knowledge management systems—which are typically viewed as more accessible than ticketing systems—can be overly complex.

New: Get fine-grained visibility with Activity Log

Spoke

Whether it’s understanding which agent enabled an integration or when a new knowledge base resource was added, we know how important it is to have fine-grained visibility into all activity in atSpoke.

Data 50

New: Get fine-grained visibility with Activity Log

Spoke

Whether it’s understanding which agent enabled an integration or when a new knowledge base resource was added, we know how important it is to have fine-grained visibility into all activity in askSpoke.

Data 50

Next Generation of Leaders

HRO Today

Each generation is equipped with skills and knowledge based upon the environment they grew up in, and organizations are searching for them in the current competitive business environment. The following considerations will have an impact on the development of leadership skills: Achievement motivation is based on quick results so training will need to counterbalance the value of time to evolve concepts. Tech savviness will influence a more knowledge-based managerial style.

The Decline of Supervision and the Rise of Performance Coaching

NCHRA

The world of work has evolved from primarily agrarian to factory work to knowledge-based work and now is significantly influenced by technology and innovation. It’s no longer good enough to have a strong organization or culture, the individual managers need to evolve their focus and become coaches–through performance coaching. By Melissa Carson, GPHR SHRM-SCP, Founder; Consultant; Coach, Crim Dell Consulting, LLC. HR West 2020 Speaker.

The Decline of Supervision and the Rise of Performance Coaching

NCHRA

The world of work has evolved from primarily agrarian to factory work to knowledge-based work and now is significantly influenced by technology and innovation. It’s no longer good enough to have a strong organization or culture, the individual managers need to evolve their focus and become coaches–through performance coaching. By Melissa Carson, GPHR SHRM-SCP, Founder; Consultant; Coach, Crim Dell Consulting, LLC. HR West 2020 Speaker.

atSpoke’s August & September Product Highlights

Spoke

It’s now simpler than ever to update the author on any knowledge base resource. We’ve also expanded our knowledge base sort options to include: Newest. Knowledge metrics : displays information about knowledge base resources including KBs that are most popular, were recently created, up for review and more. Team performance metrics : analyzes how efficiently agents are solving requests by measuring key request and time-based metrics.

Navigating Engagement and Performance Management in the Finance Sector

Kazoo

In a highly competitive industry, financial professionals can set themselves apart by proactively developing both knowledge-based and interpersonal skills. According to research, knowledge-based skills are acquired through “education, self study and work experience,” while personal skills include “communication, team work and risk taking.”. Organizations in the financial sector face more scrutiny, regulations and oversight than those in any other industry.

Navigating Engagement and Performance Management in the Finance Sector

Kazoo

In a highly competitive industry, financial professionals can set themselves apart by proactively developing both knowledge-based and interpersonal skills. According to research, knowledge-based skills are acquired through “education, self study and work experience,” while personal skills include “communication, team work and risk taking.”. Organizations in the financial sector face more scrutiny, regulations and oversight than those in any other industry.