Expert insights. Personalized for you.
We’ve created this guide to help you build the perfect knowledge base. In it, you’ll find actionable advice on how to plan, design and build your knowledge library. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Library. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. Introduction. MORE
But in today’s knowledge based economy, this measure of productivity no longer holds true, making it increasingly difficult to evaluate people’s’ performance. Productivity at its most basic, signifies the rate of output per unit of input. The phrase echoes an era where people were seen as elements in a production line, measured by the amount of time it would take them to produce a single item. MORE
In a highly competitive industry, financial professionals can set themselves apart by proactively developing both knowledge-based and interpersonal skills. According to research, knowledge-based skills are acquired through “education, self study and work experience,” while personal skills include “communication, team work and risk taking.”. Organizations in the financial sector face more scrutiny, regulations and oversight than those in any other industry. MORE
The world of work has evolved from primarily agrarian to factory work to knowledge-based work and now is significantly influenced by technology and innovation. It’s no longer good enough to have a strong organization or culture, the individual managers need to evolve their focus and become coaches–through performance coaching. By Melissa Carson, GPHR SHRM-SCP, Founder; Consultant; Coach, Crim Dell Consulting, LLC. HR West 2020 Speaker. MORE
The same McKinsey report also found that “a searchable record of knowledge can reduce, by as much as 35 percent, the time employees spend searching for company information.”. A searchable record of knowledge is known by many names: internal knowledge base, private wiki, content management system, internal wiki, company wiki, knowledge management system or corporate wiki. An internal knowledge base is a content repository for your company. MORE
Knowledge Base Analytics Engagement Pulse Survey TechnologyThe post Creating a Survey Using The Survey Builder appeared first on Workify. MORE
Your Knowledge Base should be a carefully curated library of relevant information from all across your business. That’s why we’re so excited to announce our full Google Drive integration – it lets you attach and even embed live Google Drive docs into the Knowledge Base and other parts of Twine. Embed that file in your Knowledge article. These Drive files are now accessible to your people through a well-ordered knowledge base. MORE
Knowledge — do something each and every day to increase your knowledge base in your chosen industry. Both my business partner and I saw a clear gap in the market for a straight talking, advice-based service. MORE
Initial documents are signed and uploaded , requests are sent, and new knowledge base articles are published and read. After several months of project implementation your new HR Service Delivery platform is finally live! The HR team and all employees are excited to use this new tool. The implementation phase is over, thank you everyone, it was a pleasure to work with you. Now let’s celebrate and enjoy the success of our new tool! Hmm, not so fast. hr analytics MORE
Each generation is equipped with skills and knowledge based upon the environment they grew up in, and organizations are searching for them in the current competitive business environment. The following considerations will have an impact on the development of leadership skills: Achievement motivation is based on quick results so training will need to counterbalance the value of time to evolve concepts. Tech savviness will influence a more knowledge-based managerial style. MORE
It’s now simpler than ever to update the author on any knowledge base resource. We’ve also expanded our knowledge base sort options to include: Newest. Knowledge metrics : displays information about knowledge base resources including KBs that are most popular, were recently created, up for review and more. Team performance metrics : analyzes how efficiently agents are solving requests by measuring key request and time-based metrics. MORE
Your business and the people within it have a large pool of knowledge. Guest Post Marketing MORE
Whether it’s understanding which agent enabled an integration or when a new knowledge base resource was added, we know how important it is to have fine-grained visibility into all activity in atSpoke. MORE
Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Employees prefer to ask someone for help (whether via a tap on the shoulder, email, or Slack message) rather than dig through the knowledge base to find what they need. Why Google Drive is appealing as a knowledge base system. MORE
Despite swaths of technological advances, in our knowledge-based, global economy an organization’s key assets are still its employees. Employee retention is top-of-mind for any organization looking to stay competitive in today’s market. Considering this, substantial amounts of research have been published about potential predictors and causes of employee turnover. Most of this research can be classified into two categories: individual-level explanations (e.g., MORE
Engine Yard Sends Employees on Missions to Grow Its Knowledge Base. The Challenge: Cloud app management platform Engine Yard had invested in a Zendesk knowledge base to encourage self-service and community troubleshooting, but employees and customers weren't engaging with the knowledge base as fast as hoped. Results: 4,500 users reviewed 500,000 screens to correct or improve translations based on their native languages. MORE
A knowledge management system helps people in an organization share, access, and update business knowledge and information. And while that’s all great in theory, in practice, knowledge management is imperfect. At most companies, effective knowledge management requires a significant amount of time, attention, and energy. Adding artificial intelligence to knowledge management drastically reduces the amount of oversight required to manage the program. MORE
However, I was able to find a Knowledge Base article that provides information on how QuickBooks can be used to generate reports that support in-house completion of the ACA forms. Ask the Expert Benefits ACA AIR IRS Knowledge BaseEmployers will need to do ACA reporting for this year, including forms 1094 & 1095. What options (e.g. software) does the employer have to for reporting? Currently I use Quickbooks to submit my W2 forms.). MORE
Training new employees to tap their highest potential is essential for business success. As success of any organization is directly tied to employee skill and performance, gaps in training can prove. Workology is the art and science of work, HR and recruitment. Join the resource revolution. HR millennials onboarding small business hr training MORE
Knowledge Management. I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. So let’s talk about that, because the care and feeding of your knowledge base is a critical element of long term success. . So we spend our time working on our own knowledge base, which gives us practical experience, not just theoretical. Useful Knowledge. Thus, Useful Knowledge. MORE
Keep your skill set, knowledge base, and expertise level on the cutting edge with these five tips MORE
Peter Block has a rule of thumb that is very useful if you want a group to apply its collective knowledge to address a difficult issue, Connection before Content. Before a group attempts to use its collective knowledge to deal with serious issues it has to build the relationships that will allow the group to hold an open conversation. For example: Members tend not to share any “unique” knowledge they hold, so group discussions tend to focus only on information that is jointly held. MORE
The world of work has evolved from primarily agrarian to factory work to knowledge-based work and now is significantly influenced by technology and innovation. It’s no longer good enough to have a strong organization or culture, the individual managers need to evolve their focus and become coaches–through performance coaching. By Melissa Carson, GPHR SHRM-SCP, Founder; Consultant; Coach, Crim Dell Consulting, LLC. HR West 2020 Speaker. MORE
Invest in a knowledge base system. Having a knowledge base not only makes data management easy for HR professionals but also ensures that everything stays updated in a centralized location. It becomes easier when you have a knowledge base in place. An online knowledge base can maintain a proper induction manual without missing any important information. MORE
Whether it’s understanding which agent enabled an integration or when a new knowledge base resource was added, we know how important it is to have fine-grained visibility into all activity in askSpoke. MORE
Transferees have questions. Lots of them. Well, to be more specific, there tend to be three types of transferees: ones with no questions, ones with every question imaginable, and one who ask no questions even though they have every question imaginable and everything goes horribly wrong and you get blindsided and now it’s your problem. MORE
An effective knowledge base helps you in staying ahead of your customers' concerns and issues. Guest Post Management MORE
Knowledge Base Employee EngagementThe post Uploading employee data with our new User Data Management (UDM) feature appeared first on Workify. MORE
Answering a question based on knowledge base such as “What is the leave of absence policy in California?”. The primary case deflection approach today is to search for answers in what is typically known as knowledge base. Thus, HR can scale to support their employee base much more efficiently and effectively and truly free up personnel to work on more strategic initiatives. I’ve been looking forward to writing this post. MORE
Housed on our website under the Resources tab, the BerniePortal Knowledge Base is your one-stop shop for all things BerniePortal support. Have a BerniePortal question? Did you know BerniePortal has an extensive library of resources and step-by-step "how to" guides for you, your employer clients, and employees? You can also access this resources center from your BerniePortal account via the dropdown under your profile picture when logged in MORE
Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. Spoke makes it simple to find knowledge, get help, distribute information, and provide support. Even knowledge management systems—which are typically viewed as more accessible than ticketing systems—can be overly complex. MORE
Initial documents are signed and uploaded , requests are sent, and new knowledge base articles are published and read. After several months of project implementation your new HR Service Delivery platform is finally live! The HR team and all employees are excited to use this new tool. The implementation phase is over, thank you everyone, it was a pleasure to work with you. Now let’s celebrate and enjoy the success of our new tool! Hmm, not so fast. hr analytics MORE
Does your company have an internal knowledge base that can be accessed by all employees? If you don’t have a knowledge base at all … you might want to brush up on why knowledge sharing is so crucial, and convince management to get on board.). Whether your knowledge base is big or small, here are six important ways you can use it to the full: 1)To Store Forms Used with Applicants, New Hires and Contractors. MORE
The Middle East is currently undergoing a massive economic transformation, transitioning from resource-dependent into a knowledge-based economy. HR Insights HR News Immigration expatriate Featured MORE
Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. An internal knowledge base can help manage hardware and software expiration or refresh dates. MORE
Once again our CEO David Perks is featured in the leading UK knowledge base, HRZone. Tools to assess if your employee experience is authentic or all show. this time providing insight and a toolset to assess your employee experience for authenticity and to set employer KPIs for trust and respect in the workplace. Read more here , and let us know your thoughts in the comments below. MORE
In a highly competitive industry, financial professionals can set themselves apart by proactively developing both knowledge-based and interpersonal skills. According to research, knowledge-based skills are acquired through “education, self study and work experience,” while personal skills include “communication, team work and risk taking.”. Organizations in the financial sector face more scrutiny, regulations and oversight than those in any other industry. MORE
We’ve created this guide to help you build the perfect internal Knowledge Base. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. We’ll show you how to get up and running with an internal knowledge management system your staff actually use. MORE
In his 1999 book Management Challenges for the 21 Century , Austrian-born American management consultant, professor, and author Peter Drucker wrote of the importance of “the coordination and exploitation of organizations’ knowledge resources, in order to create benefit and competitive advantage.” MORE
3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization? MORE
Knowledge Base Related Topics Career Metis
JUNE 19, 2019
Does your company have an internal knowledge base that can be accessed by all employees? If you don’t have a knowledge base at all … you might want to brush up on why knowledge sharing is so crucial, and convince management to get on board.). Whether your knowledge base is big or small, here are six important ways you can use it to the full: 1)To Store Forms Used with Applicants, New Hires and Contractors.
Get Hppy
NOVEMBER 27, 2017
Invest in a knowledge base system. Having a knowledge base not only makes data management easy for HR professionals but also ensures that everything stays updated in a centralized location. It becomes easier when you have a knowledge base in place. An online knowledge base can maintain a proper induction manual without missing any important information.
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Rise
JULY 16, 2020
The same McKinsey report also found that “a searchable record of knowledge can reduce, by as much as 35 percent, the time employees spend searching for company information.”. A searchable record of knowledge is known by many names: internal knowledge base, private wiki, content management system, internal wiki, company wiki, knowledge management system or corporate wiki. An internal knowledge base is a content repository for your company.
UrbanBound HR
JUNE 21, 2016
Transferees have questions. Lots of them. Well, to be more specific, there tend to be three types of transferees: ones with no questions, ones with every question imaginable, and one who ask no questions even though they have every question imaginable and everything goes horribly wrong and you get blindsided and now it’s your problem.
Speaker: Andrew Gadomski, Managing Director, Aspen Analytics
HR and Hiring Professionals will benefit from this insightful presentation based in known facts and currently used practices, as well as knowledge-based predictions about analyses-based recruitment to expedite and better the process. We are consistently bombarded with whether great recruiting is an art or a science. The truth is: it is both. The human heart and mind will always be necessary parts of a successful recruitment process.
Thrive Global
AUGUST 12, 2020
Knowledge — do something each and every day to increase your knowledge base in your chosen industry. Both my business partner and I saw a clear gap in the market for a straight talking, advice-based service.
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SkyPrep
FEBRUARY 5, 2018
3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?
HR Daily Advisor
AUGUST 7, 2018
Does your company maintain a knowledge base? A knowledge base is essentially a virtual warehouse with important info, lessons, training tips, and all of that personnel data that HR has amassed. However, just as important as it is to have a public, online knowledge base software, keeping a private, internal knowledge base is equally important. An internal knowledge base can help manage hardware and software expiration or refresh dates.
Twine App
FEBRUARY 14, 2018
We’ve created this guide to help you build the perfect knowledge base. In it, you’ll find actionable advice on how to plan, design and build your knowledge library. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Library. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. Introduction.
Twine App
FEBRUARY 14, 2018
We’ve created this guide to help you build the perfect internal Knowledge Base. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base. Learn what a knowledge base is and why you need one. Keep your knowledge base relevant. We’ll show you how to get up and running with an internal knowledge management system your staff actually use.
Spoke
JUNE 6, 2018
Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Employees prefer to ask someone for help (whether via a tap on the shoulder, email, or Slack message) rather than dig through the knowledge base to find what they need. Why Google Drive is appealing as a knowledge base system.
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G2 Crowd
DECEMBER 20, 2019
An effective knowledge base helps you in staying ahead of your customers' concerns and issues. Guest Post Management
G2 Crowd
NOVEMBER 8, 2019
Your business and the people within it have a large pool of knowledge. Guest Post Marketing
Workify
OCTOBER 6, 2020
Knowledge Base Analytics Engagement Pulse Survey TechnologyThe post Creating a Survey Using The Survey Builder appeared first on Workify.
Dovetail Software
JANUARY 28, 2016
Knowledge Management. I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. So let’s talk about that, because the care and feeding of your knowledge base is a critical element of long term success. . So we spend our time working on our own knowledge base, which gives us practical experience, not just theoretical. Useful Knowledge. Thus, Useful Knowledge.
Conversation Matters
FEBRUARY 25, 2009
Peter Block has a rule of thumb that is very useful if you want a group to apply its collective knowledge to address a difficult issue, Connection before Content. Before a group attempts to use its collective knowledge to deal with serious issues it has to build the relationships that will allow the group to hold an open conversation. For example: Members tend not to share any “unique” knowledge they hold, so group discussions tend to focus only on information that is jointly held.
Workify
JULY 6, 2020
Knowledge Base Employee EngagementThe post Uploading employee data with our new User Data Management (UDM) feature appeared first on Workify.
HR Daily Advisor
SEPTEMBER 30, 2015
However, I was able to find a Knowledge Base article that provides information on how QuickBooks can be used to generate reports that support in-house completion of the ACA forms. Ask the Expert Benefits ACA AIR IRS Knowledge BaseEmployers will need to do ACA reporting for this year, including forms 1094 & 1095. What options (e.g. software) does the employer have to for reporting? Currently I use Quickbooks to submit my W2 forms.).
TLNT: The Business of HR
MARCH 13, 2018
The Middle East is currently undergoing a massive economic transformation, transitioning from resource-dependent into a knowledge-based economy. HR Insights HR News Immigration expatriate Featured
MBO Partners
APRIL 18, 2018
Keep your skill set, knowledge base, and expertise level on the cutting edge with these five tips
Pay Compliment
SEPTEMBER 30, 2020
Once again our CEO David Perks is featured in the leading UK knowledge base, HRZone. Tools to assess if your employee experience is authentic or all show. this time providing insight and a toolset to assess your employee experience for authenticity and to set employer KPIs for trust and respect in the workplace. Read more here , and let us know your thoughts in the comments below.
HR Bartender
AUGUST 20, 2017
Answering a question based on knowledge base such as “What is the leave of absence policy in California?”. The primary case deflection approach today is to search for answers in what is typically known as knowledge base. Thus, HR can scale to support their employee base much more efficiently and effectively and truly free up personnel to work on more strategic initiatives. I’ve been looking forward to writing this post.
TLNT: The Business of HR
SEPTEMBER 24, 2018
But in today’s knowledge based economy, this measure of productivity no longer holds true, making it increasingly difficult to evaluate people’s’ performance. Productivity at its most basic, signifies the rate of output per unit of input. The phrase echoes an era where people were seen as elements in a production line, measured by the amount of time it would take them to produce a single item.
Cornerstone On Demand
APRIL 17, 2015
Engine Yard Sends Employees on Missions to Grow Its Knowledge Base. The Challenge: Cloud app management platform Engine Yard had invested in a Zendesk knowledge base to encourage self-service and community troubleshooting, but employees and customers weren't engaging with the knowledge base as fast as hoped. Results: 4,500 users reviewed 500,000 screens to correct or improve translations based on their native languages.
PeopleDoc
JANUARY 10, 2019
Initial documents are signed and uploaded , requests are sent, and new knowledge base articles are published and read. After several months of project implementation your new HR Service Delivery platform is finally live! The HR team and all employees are excited to use this new tool. The implementation phase is over, thank you everyone, it was a pleasure to work with you. Now let’s celebrate and enjoy the success of our new tool! Hmm, not so fast. hr analytics
SHRM
AUGUST 13, 2019
Despite swaths of technological advances, in our knowledge-based, global economy an organization’s key assets are still its employees. Employee retention is top-of-mind for any organization looking to stay competitive in today’s market. Considering this, substantial amounts of research have been published about potential predictors and causes of employee turnover. Most of this research can be classified into two categories: individual-level explanations (e.g.,
Business2Community
SEPTEMBER 16, 2020
In his 1999 book Management Challenges for the 21 Century , Austrian-born American management consultant, professor, and author Peter Drucker wrote of the importance of “the coordination and exploitation of organizations’ knowledge resources, in order to create benefit and competitive advantage.”
PeopleDoc
JANUARY 10, 2019
Initial documents are signed and uploaded , requests are sent, and new knowledge base articles are published and read. After several months of project implementation your new HR Service Delivery platform is finally live! The HR team and all employees are excited to use this new tool. The implementation phase is over, thank you everyone, it was a pleasure to work with you. Now let’s celebrate and enjoy the success of our new tool! Hmm, not so fast. hr analytics
BerniePortal
JUNE 21, 2019
Housed on our website under the Resources tab, the BerniePortal Knowledge Base is your one-stop shop for all things BerniePortal support. Have a BerniePortal question? Did you know BerniePortal has an extensive library of resources and step-by-step "how to" guides for you, your employer clients, and employees? You can also access this resources center from your BerniePortal account via the dropdown under your profile picture when logged in
Twine App
NOVEMBER 26, 2018
Your Knowledge Base should be a carefully curated library of relevant information from all across your business. That’s why we’re so excited to announce our full Google Drive integration – it lets you attach and even embed live Google Drive docs into the Knowledge Base and other parts of Twine. Embed that file in your Knowledge article. These Drive files are now accessible to your people through a well-ordered knowledge base.
Spoke
APRIL 15, 2019
A knowledge management system helps people in an organization share, access, and update business knowledge and information. And while that’s all great in theory, in practice, knowledge management is imperfect. At most companies, effective knowledge management requires a significant amount of time, attention, and energy. Adding artificial intelligence to knowledge management drastically reduces the amount of oversight required to manage the program.
Spoke
NOVEMBER 5, 2018
Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. Spoke makes it simple to find knowledge, get help, distribute information, and provide support. Even knowledge management systems—which are typically viewed as more accessible than ticketing systems—can be overly complex.
Spoke
JULY 30, 2020
Whether it’s understanding which agent enabled an integration or when a new knowledge base resource was added, we know how important it is to have fine-grained visibility into all activity in atSpoke.
Spoke
JULY 30, 2020
Whether it’s understanding which agent enabled an integration or when a new knowledge base resource was added, we know how important it is to have fine-grained visibility into all activity in askSpoke.
HRO Today
APRIL 18, 2019
Each generation is equipped with skills and knowledge based upon the environment they grew up in, and organizations are searching for them in the current competitive business environment. The following considerations will have an impact on the development of leadership skills: Achievement motivation is based on quick results so training will need to counterbalance the value of time to evolve concepts. Tech savviness will influence a more knowledge-based managerial style.
NCHRA
FEBRUARY 25, 2020
The world of work has evolved from primarily agrarian to factory work to knowledge-based work and now is significantly influenced by technology and innovation. It’s no longer good enough to have a strong organization or culture, the individual managers need to evolve their focus and become coaches–through performance coaching. By Melissa Carson, GPHR SHRM-SCP, Founder; Consultant; Coach, Crim Dell Consulting, LLC. HR West 2020 Speaker.
NCHRA
FEBRUARY 25, 2020
The world of work has evolved from primarily agrarian to factory work to knowledge-based work and now is significantly influenced by technology and innovation. It’s no longer good enough to have a strong organization or culture, the individual managers need to evolve their focus and become coaches–through performance coaching. By Melissa Carson, GPHR SHRM-SCP, Founder; Consultant; Coach, Crim Dell Consulting, LLC. HR West 2020 Speaker.
Spoke
OCTOBER 6, 2020
It’s now simpler than ever to update the author on any knowledge base resource. We’ve also expanded our knowledge base sort options to include: Newest. Knowledge metrics : displays information about knowledge base resources including KBs that are most popular, were recently created, up for review and more. Team performance metrics : analyzes how efficiently agents are solving requests by measuring key request and time-based metrics.
Kazoo
NOVEMBER 30, 2017
In a highly competitive industry, financial professionals can set themselves apart by proactively developing both knowledge-based and interpersonal skills. According to research, knowledge-based skills are acquired through “education, self study and work experience,” while personal skills include “communication, team work and risk taking.”. Organizations in the financial sector face more scrutiny, regulations and oversight than those in any other industry.
Kazoo
NOVEMBER 30, 2017
In a highly competitive industry, financial professionals can set themselves apart by proactively developing both knowledge-based and interpersonal skills. According to research, knowledge-based skills are acquired through “education, self study and work experience,” while personal skills include “communication, team work and risk taking.”. Organizations in the financial sector face more scrutiny, regulations and oversight than those in any other industry.
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