Get Smart About Knowledge Management

ATD Human Capital

Knowledge. And effective knowledge management and sharing can be the key to enhancing employee performance and fostering innovation. Talent professionals have a major role in enabling access to critical knowledge and expertise in real time, wherever and whenever work gets done.

Why Knowledge Management Matters

Saba

You may have heard of knowledge management, but do you know why it’s important to business success, and what strategies you can use to help put it to work at your company?

What is Knowledge Management and Why is it Important to Your Company?

EDSI

If you’re interested in learning more about knowledge management, or if you need more insight on why it’s important to your company, you’ve come to the right place.

Stop Calling It Boring: The Importance of Knowledge Management

ATD Human Capital

Think knowledge management is a snooze? Without knowledge management, we would fail to share information with our co-workers, clients, and customers. how to use knowledge management as a performance improvement tactic. Think again.

Knowledge Management That Makes a Difference

Conversation Matters

Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.

The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

You can’t measure the ROI of knowledge. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge? I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID.

The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. It is the "means," but what is being managed are ideas.

Knowledge Management 2.0.: Using AI to Knock Down Silos and Unlock Productivity

Spoke

Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Breaking down knowledge silos. And on putting the gathered knowledge to impactful use. Knowledge Management

The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Knowledge management began in the mid 1990’s. Leveraging Explicit Knowledge. Leveraging Experiential Knowledge.

Building Employee Confidence & Productivity through Knowledge Management

Paychex

A knowledge management initiative can provide a powerful way to leverage the working knowledge, specific to your business, that is resident in your workforce.

The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

You can’t measure the ROI of knowledge. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge? I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID.

Knowledge Management As a Way to Bring Civility and Caring to Organizations

Conversation Matters

I always found it interesting that the stories were about the receivers not the originators of knowledge. Being Helpful Change Management change culture kindness KM knowledge sharing metrics . Could you envision KM as a way to bring civility and caring to organizations?

A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The types of issues that require leveraging the collective knowledge.

Potentiation: Neurology and Knowledge Management

Conversation Matters

It’s a term that those of us that are involved in knowledge and learning could make great use of – no need for neurologist to have all the fun! There is a wonderful term that cognitive neurologists use, “ potentiation.”

Knowledge Management As a Way to Bring Civility and Caring to Organizations

Conversation Matters

I always found it interesting that the stories were about the receivers not the originators of knowledge. Being Helpful Change Management change culture kindness KM knowledge sharing metrics . Could you envision KM as a way to bring civility and caring to organizations?

A Knowledge Management Conference that Actually Used KM Principles

Conversation Matters

Like many organizations, the US Army holds a Knowledge Management Conference each year. This year, the 6th annual conference, was run by a very savvy group of folks at Strategic Knowledge Solutions (SKS).

Kelman on Knowledge management 2.0

Knowledge Musings

Steve Kelman has Knowledge management 2.0 If yesterday’s catchphrase was knowledge management, today’s is collaboration. To some extent, knowledge management and collaboration have common features. However, knowledge management has a more vertical, hierarchical sound, implying wisdom gathered by headquarters employees who then pass it to the field. in the July 14, 2008 Federal Computer Week magazine.

Knowledge-at-work: Knowledge managers

Knowledge-at-work

Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « KM practices | Main | Perennial KM issues » November 11, 2006 Knowledge managers The knowledge manager may well be an endangered species as the KM meme fades and firms rush to stay abreast of complexity, social networking and chaos theory. So exactly what did a knowledge manager do and what were they responsible for?

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

Knowledge Management: Where We've Been and Where We're Going - Part Two

Conversation Matters

In this series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is leveraging explicit knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

Where Knowledge Management Has Been and Where It Is Going- Part One

Conversation Matters

But what is most interesting to me is the profound change in the way we conceptualize knowledge and the implications of that conceptualization for how we do our work as knowledge professionals. Knowledge Management Precursors. Employees resisted using other’s knowledge.

Event: The Push and Pull of Knowledge Management in R&D

Knowledge Musings

InnovationWell are doing another event at Bryn Mawr (Philadelphia) on 13 October The Push and Pull of Knowledge Management in R&D : Knowledge Management in the pharmaceutical industry has been undergoing a transition over the past 5-10 years.

Why knowledge search is broken, and how to fix it

Spoke

So you decide it’s time to create a system that helps you share the company’s evolving internal knowledge—event calendars, legal documents, IT FAQs, org charts, HR policies, etc.—so Adopting a traditional knowledge management solution. Knowledge Management

How To Turn Employees Into Active Users of Corporate Knowledge

TalentCulture

Launching their knowledge management initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. Why knowledge lays idle.

No One’s Using Your Google Drive Knowledge Base? Read This.

Spoke

Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Knowledge Management

What Research Says About Transferring Explicit Knowledge: To Share or Not to Share*

Conversation Matters

I regularly review the new research on knowledge sharing and knowledge transfer because, although all of us have an opinion about what encourages or impedes workers sharing their knowledge, I recognize that my own and others' opinions are rarely based on research.

Study 87

Knowledge Transfer: When to Use What Method

Conversation Matters

Transferring knowledge from one part of the organization to another is at the heart of knowledge management. But a general call to encourage more knowledge sharing or transfer is not very effective because there are many ways to transfer knowledge.

The Helper's Dilemma: Issues facing International Development

Conversation Matters

material, knowledge, skill, money) that the receiver lacks, which puts the helper in a one-up position with the receiver, and is the source of the recognition, on both parts, that the helper can withdraw the help at his/her discretion.

The Hallways of Learning

Conversation Matters

This was a group of about 20 researchers and, as the name implies, they studied workplace issues, including, environment, safety, labor, and management. Question 2 - there was a tremendous increase in knowledge of what others were working on.

Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

Every organization has the problem of how to save the knowledge it has created, but after the cancelation of the Constellation program (CxP), NASA has that problem in spades. NASA learned its lesson about losing knowledge early in 1990.

Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton. Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book.

A Model Lessons Learned System – The US Army

Conversation Matters

I have detailed the progression of this system using the model I constructed for The Three Eras of Knowledge Management. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth.

What elements of an improvement are transferable, and what adaptations are needed?

Conversation Matters

Transferable” implies moving the knowledge that was gained in one place, to another place. This format of giving the originator responsibility for the adaptation is effective because of the nature of our tacit knowledge.

5 reasons why email should be a thing of the past

Interact

It buries knowledge. Knowledge management is a big issue for organizations, especially with growing access to large pools of data and globalized, distributed teams. That knowledge is quickly buried beneath the avalanche of other emails received on a daily basis.

Study 71

How to Grow a Knowledge Sharing Culture

Conversation Matters

How to grow a knowledge sharing culture – a culture where people expect to share their knowledge with others and willingly ask others for help when they need it. I get asked the culture question a lot by managers that have already tried and failed with all of the above.

Avoiding Knowledge Silos: The 4 Best Practices for Your Business

Spoke

Knowledge silos are a natural outcome of the way we’ve structured work. Effective cross-team sharing of knowledge and information just isn’t built-in to the way many companies operate. That’s why smart companies intent on avoiding knowledge silos proactively adopt tools and processes that make it easy for subject matter experts (SMEs) to share their knowledge. Spoke makes it easy to access important knowledge, no matter where it lives across your organization.

Tools 36

The Power of Action Learning: A Process for Building a Collaborative Culture

Conversation Matters

One of the most powerful tools for moving an organization’s culture toward collaboration and knowledge sharing is a process called Action Learning. The importance of asking questions to pull rather than push knowledge. •

CoP Facilitator Tasks That Create a Sense of Community and an Environment that is Welcoming

Conversation Matters

Schedule and hold in-person events for community members (story telling sessions, speed consulting, knowledge cafes, etc.) Provide success stories to the executive management committee. Knowledge Management Strategies Change ManagementI have been implementing Communities of Practice (CoP) since around 2000. As I have helped organizations design their own CoPs, I have learned a great deal about how to make them a real force for change and collaboration.

Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the really tough nuts to crack in KM has been how to transfer the knowledge of experts to those less skilled. If we are going to crack this nut, we need a better image – a more accurate way to think about how experts create and store the knowledge they use. A more accurate image would then allow us to think of better ways to transfer that knowledge to others. Teaching the skills to another embeds the knowledge more deeply, helping it to become increasingly tacit.

The Helper's Dilemma: Issues facing International Development

Conversation Matters

material, knowledge, skill, money) that the receiver lacks, which puts the helper in a one-up position with the receiver, and is the source of the recognition, on both parts, that the helper can withdraw the help at his/her discretion.

Nine Practices To Make Webinars Interactive and Effective

Conversation Matters

We too often under estimate the knowledge that attendees have, assuming the “expert” is the only one who “knows”. They are an amazing technology with a huge potential for informing us, jointly creating knowledge, problem solving, and sharing what we have learned with each other. Knowledge Management Strategies Collective Intelligence

Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. Given those principles, after 15 years there are still no managers at K&S, nor hierarchy or job descriptions.