Technology’s impact on knowledge management

Bersin with Deloitte

The best talent may no longer be where companies exist meaning that managing a more broadly dispersed workforce will be a competitive differentiator. Namely, better knowledge management and clever implementation of digital workplace tools can make businesses smarter than ever.

Knowledge management: Fuel for the social enterprise

Bersin with Deloitte

Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. Lots of knowledge, not a lot of management.

The 10-Step Guide to Setting Up a Knowledge Management Program

EDSI

When it comes to knowledge management (KM), not everyone agrees on its definition or value. Knowledge management refers to the explicit and tacit information life-cycle that runs throughout the entire organization continually

Get Smart About Knowledge Management

ATD Human Capital

Knowledge. And effective knowledge management and sharing can be the key to enhancing employee performance and fostering innovation. Talent professionals have a major role in enabling access to critical knowledge and expertise in real time, wherever and whenever work gets done.

Knowledge management: Fuel for the social enterprise

HR Times

Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. Lots of knowledge, not a lot of management.

Why Knowledge Management Matters

Saba

You may have heard of knowledge management, but do you know why it’s important to business success, and what strategies you can use to help put it to work at your company?

What is Knowledge Management and Why is it Important to Your Company?

EDSI

If you’re interested in learning more about knowledge management, or if you need more insight on why it’s important to your company, you’ve come to the right place.

Knowledge Management That Makes a Difference

Conversation Matters

Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.

What Is Knowledge Management, and Why Is It Important?

Spoke

We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 Examples of knowledge management in organizations.

The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

You can’t measure the ROI of knowledge. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge? I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID.

Knowledge Management 2.0.: Using AI to Knock Down Silos and Unlock Productivity

Spoke

Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Breaking down knowledge silos. And on putting the gathered knowledge to impactful use. Knowledge Management

Building Employee Confidence & Productivity through Knowledge Management

Paychex

A knowledge management initiative can provide a powerful way to leverage the working knowledge, specific to your business, that is resident in your workforce.

The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. It is the "means," but what is being managed are ideas.

The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Knowledge management began in the mid 1990’s. Leveraging Explicit Knowledge. Leveraging Experiential Knowledge.

The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

You can’t measure the ROI of knowledge. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge? I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID.

Knowledge Management As a Way to Bring Civility and Caring to Organizations

Conversation Matters

I always found it interesting that the stories were about the receivers not the originators of knowledge. Being Helpful Change Management change culture kindness KM knowledge sharing metrics . Could you envision KM as a way to bring civility and caring to organizations?

A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

Kelman on Knowledge management 2.0

Knowledge Musings

Steve Kelman has Knowledge management 2.0 If yesterday’s catchphrase was knowledge management, today’s is collaboration. To some extent, knowledge management and collaboration have common features. However, knowledge management has a more vertical, hierarchical sound, implying wisdom gathered by headquarters employees who then pass it to the field. in the July 14, 2008 Federal Computer Week magazine.

Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The types of issues that require leveraging the collective knowledge.

Potentiation: Neurology and Knowledge Management

Conversation Matters

It’s a term that those of us that are involved in knowledge and learning could make great use of – no need for neurologist to have all the fun! There is a wonderful term that cognitive neurologists use, “ potentiation.”

Knowledge Management As a Way to Bring Civility and Caring to Organizations

Conversation Matters

I always found it interesting that the stories were about the receivers not the originators of knowledge. Being Helpful Change Management change culture kindness KM knowledge sharing metrics . Could you envision KM as a way to bring civility and caring to organizations?

A Knowledge Management Conference that Actually Used KM Principles

Conversation Matters

Like many organizations, the US Army holds a Knowledge Management Conference each year. This year, the 6th annual conference, was run by a very savvy group of folks at Strategic Knowledge Solutions (SKS).

Knowledge-at-work: Knowledge managers

Knowledge-at-work

Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « KM practices | Main | Perennial KM issues » November 11, 2006 Knowledge managers The knowledge manager may well be an endangered species as the KM meme fades and firms rush to stay abreast of complexity, social networking and chaos theory. So exactly what did a knowledge manager do and what were they responsible for?

Event: The Push and Pull of Knowledge Management in R&D

Knowledge Musings

InnovationWell are doing another event at Bryn Mawr (Philadelphia) on 13 October The Push and Pull of Knowledge Management in R&D : Knowledge Management in the pharmaceutical industry has been undergoing a transition over the past 5-10 years.

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

Knowledge Management: Where We've Been and Where We're Going - Part Two

Conversation Matters

In this series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is leveraging explicit knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

Where Knowledge Management Has Been and Where It Is Going- Part One

Conversation Matters

But what is most interesting to me is the profound change in the way we conceptualize knowledge and the implications of that conceptualization for how we do our work as knowledge professionals. Knowledge Management Precursors. Employees resisted using other’s knowledge.

How To Turn Employees Into Active Users of Corporate Knowledge

TalentCulture

Launching their knowledge management initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. Why knowledge lays idle.

Why knowledge search is broken, and how to fix it

Spoke

So you decide it’s time to create a system that helps you share the company’s evolving internal knowledge—event calendars, legal documents, IT FAQs, org charts, HR policies, etc.—so Adopting a traditional knowledge management solution. Knowledge Management

SharePoint Can’t Learn

Conversation Matters

SharePoint has become so ubiquitous that, at KM World, Knowledge Management seems to have become equated with implementing SharePoint repositories and communities! A document in a repository is not knowledge any more than a book on a shelf is knowledge. Knowledge is created and resides in the minds of human beings. Translation is most effective when it is a conversation between those that wrote the document and those that want to use that knowledge.

No One’s Using Your Google Drive Knowledge Base? Read This.

Spoke

Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Knowledge Management

Language Matters: It Sets the Tone for What You Do and What You Value!

Thrive Global

wellness language communication knowledge knowledge-managementI talk a lot about the fact that language has such a powerful influence and impact on people’s lives.

5 reasons why email should be a thing of the past

Interact

It buries knowledge. Knowledge management is a big issue for organizations, especially with growing access to large pools of data and globalized, distributed teams. That knowledge is quickly buried beneath the avalanche of other emails received on a daily basis.

Study 71

What Research Says About Transferring Explicit Knowledge: To Share or Not to Share*

Conversation Matters

I regularly review the new research on knowledge sharing and knowledge transfer because, although all of us have an opinion about what encourages or impedes workers sharing their knowledge, I recognize that my own and others' opinions are rarely based on research.

Study 87

Knowledge Transfer: When to Use What Method

Conversation Matters

Transferring knowledge from one part of the organization to another is at the heart of knowledge management. But a general call to encourage more knowledge sharing or transfer is not very effective because there are many ways to transfer knowledge.

Avoiding Knowledge Silos: The 4 Best Practices for Your Business

Spoke

Knowledge silos are a natural outcome of the way we’ve structured work. Effective cross-team sharing of knowledge and information just isn’t built-in to the way many companies operate. That’s why smart companies intent on avoiding knowledge silos proactively adopt tools and processes that make it easy for subject matter experts (SMEs) to share their knowledge. Spoke makes it easy to access important knowledge, no matter where it lives across your organization.

Tools 35

The Hallways of Learning

Conversation Matters

This was a group of about 20 researchers and, as the name implies, they studied workplace issues, including, environment, safety, labor, and management. Question 2 - there was a tremendous increase in knowledge of what others were working on.