The Official Knowledge Management Cheat Sheet

Trainual

The Official Knowledge Management Cheat Sheet. Big US businesses lose $47M in productivity each year due to poor knowledge management. What is knowledge management? But unless you collect all the knowledge somewhere, you’re going to lose it.

Knowledge management: Managing multigenerational needs

HR Times

This challenges organizations, as they must facilitate knowledge transfer within a multigenerational workforce to stay competitive. Those diversities are reflected by generational characteristics that have an impact on how employees interact and exchange knowledge.

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Deloitte Insights: Overcoming Pitfalls in Knowledge Management with Performance Enablement Solutions

Rallyware for Human Resources

New technologies and ways of working demand a change in approaches to knowledge management. A recent research report by Deloitte indicates the need for companies to rethink their knowledge creation and sharing strategies to successfully navigate the ever-changing business landscape.

What Are Knowledge Management Solutions and Why You Should Care

Business2Community

The use of knowledge management systems (KMS) is gaining traction among enterprises, especially when it comes to customer service and human resource management. It is nowhere as popular as accounting, enterprise resource planning (ERP), customer relations management (CRM), or project management software. More Than Managing Knowledge. Knowledge management systems have become more relevant to businesses over the past decade.

Knowledge management: Managing multigenerational needs

Bersin

This challenges organizations, as they must facilitate knowledge transfer within a multigenerational workforce to stay competitive. Those diversities are reflected by generational characteristics that have an impact on how employees interact and exchange knowledge.

Knowledge management proves a hot topic in Toronto

ThoughtFarmer

On Friday morning ThoughtFarmer hosted a breakfast & learn session on the topic of knowledge management in the workplace. . The event, held at Stratus Restaurant in Toronto, attracted many industries including legal firms who are quick to seek out knowledge sharing solutions. .

Knowledge Management That Makes a Difference

Conversation Matters

Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! I have long held a conviction that the best way to understand knowledge management is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.

How 4 organizations used their intranet to support knowledge management

ThoughtFarmer

For example, what if you had to deal with a customer who insisted on knowing where every product was manufactured? But how do you find and access all of this information and knowledge? Traditional document storage solutions fail to capture the context and discussion around specific knowledge. These scenarios are just a few of the examples of why organizations seek to implement a knowledge management (KM) strategy. . Procedure management. Idea management.

Knowledge Management: Benefits and Best Practices

Vantage Circle

As we evolve with time, our knowledge about all the things that we know grows as well. While we enhance our abilities, we should not forget the history behind our advancements, which need systematic management to be documented well. What is Knowledge Management?

Building Employee Confidence & Productivity through Knowledge Management

Paychex

A knowledge management initiative can provide a powerful way to leverage the working knowledge, specific to your business, that is resident in your workforce. The more that critical operational knowledge is distributed throughout your organization, and made easily accessible to your employees, the more efficient your business can become

What is knowledge management strategy?

Twine App

You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? The end goal of all knowledge management is a state of organised nirvana: where anything an employee might need to know is easily accessible and said employee knows how to find it. Intranet or knowledge base.

What Is Knowledge Management, and Why Is It Important?

Spoke

We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 74 percent of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent. Spoke makes knowledge management easy using smart design and artificial intelligence.

4 key benefits of adding A.I. to your knowledge management program

Spoke

A knowledge management system helps people in an organization share, access, and update business knowledge and information. And it delivers many crucial benefits : it boosts productivity, minimizes risk, creates competitive advantage, and helps businesses make better, faster decisions. And while that’s all great in theory, in practice, knowledge management is imperfect. So how can artificial intelligence help knowledge management?

Knowledge Management 2.0.: Using AI to Knock Down Silos and Unlock Productivity

Spoke

Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Effective knowledge sharing within a company–which involves a lot more than just maintaining an internal wiki– directly impacts productivity and revenue. Breaking down knowledge silos. Engineers develop an increasingly-complex code base behind the product. Knowledge Management

Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. Johnsonville Foods an Example of Using Collective Knowledge to Address Complex Issues.

Knowledge Management As a Way to Bring Civility and Caring to Organizations

Conversation Matters

I always found it interesting that the stories were about the receivers not the originators of knowledge. Maybe KM is not about increasing production or saving dollars. Being Helpful Change Management change culture kindness KM knowledge sharing metrics . Could you envision KM as a way to bring civility and caring to organizations? After all, KM is essentially about employees sharing what they know with other employees. Sharing is about giving and kindness.

Knowledge Management Software: 7 Things You Need to Know

Spoke

When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. Content Management.

Knowledge Management As a Way to Bring Civility and Caring to Organizations

Conversation Matters

I always found it interesting that the stories were about the receivers not the originators of knowledge. Maybe KM is not about increasing production or saving dollars. Being Helpful Change Management change culture kindness KM knowledge sharing metrics . Could you envision KM as a way to bring civility and caring to organizations? After all, KM is essentially about employees sharing what they know with other employees. Sharing is about giving and kindness.

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. The second category is about Leveraging Experiential Knowledge and it gave rise to communities of practice and reflection processes. Leveraging Collective Knowledge.

An Organization That Is Serious About Lessons Learned:The Wildland Fire Lessons Learned Center

Conversation Matters

You might be able to use the one about cell phones yourself! Research on the transfer of knowledge ( Szulanski and Lee 2020 ) describe common barriers to transfer, which the Wildland Fire Lessons Learned Center has found a way to overcome.

Harnessing Technology to Unlock the Power of Communities of Practice (COPs)

HR Times

Communities of practice (CoPs) are groups of people who share knowledge on a specific subject, and they have always been a great way for organizations to share knowledge with and among colleagues. As a result, the client halted all the product’s imports.

Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers. In this post I propose a third task for knowledge managers, helping organizations improve knowledge worker productivity. Knowledge Management Professionals.

5 reasons why email should be a thing of the past

Interact-Intranet

This process goes back and forth until eventually they have a finished product (assuming that along the way they have no technical problems, no one is confused about which version is the most up to date, etc.). that is a lot of 20 minute periods of decreased productivity every single day. The worst twist in this story is that answering emails feels productive – hitting the reply button feels like an accomplishment when it is more often procrastination. It buries knowledge.

Study 55

Purpose-Driven Stories move beyond Quotas and KPIs

One Millimeter Mindset

Your story takes a product, service or program and extends that object beyond that sales contract. Telling purpose-driven stories engages strategic partners and clients. Because these stories do not sound like the quota- and KPI-driven stories they hear from other professionals. Even when these professionals are their own internal colleagues. Now, you may not feel that your functional role involves telling stories. Yet, think again.

Adobe 66

The Tipping Point

Spoke

How can companies stay productive as they embrace remote work? The big question now is what that rapid transition will do to employees’ productivity. Toward peak productivity. During normal times, remote working drives significant productivity gains.

Knowledge Transmission and Engaging Expert Collaborators

Talentoday

www.talentoday.com In a global economy facing constant competition and ever-increasing challenges, companies must ensure the transmission of knowledge and know-how internally in order to move forward and progress. Knowledge management and internal knowledge sharing are crucial for companies to maintain critical skills. Management and managers will need to put in place incentives and develop a culture of recognition to improve knowledge transfer.

Digital Adoption Platforms: A people-centered solution to successful technology adoption

HR Times

One people-centered solution to help companies manage the challenges that come with this digital revolution is Digital Adoption Platforms (DAPs). How well organizations cope with and manage this change and the knowledge increase by supporting their employees can determine their long-term success or ultimate failure. If not managed effectively, the new digital workforce and workplace can actually have a negative impact on the bottom line.

New: Unify fragmented knowledge in atSpoke

Spoke

Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base?

New: Unify fragmented knowledge in atSpoke

Spoke

Between Slack, wikis like Confluence, and the endless sea of knowledge that is the web, it can feel overwhelming to find the information you need to do your best work. Did you know it’s now possible to import any existing resources from Confluence into atSpoke’s Knowledge Base?

KMWorld names Jostle a 2016 Trend-Setting Product

Jostle

Vancouver, Canada (September 1, 2016) — Jostle Corporation is excited to see our employee intranet platform listed as one of KMWorld ’s Trend-Setting Products of 2016. In its 16th year, the list identifies products that fulfill the ultimate goal of knowledge management—delivering the right information to the right people at the right time. This year 87 products made the list.

Contact Center & CX Trends 2019 (Part 2)

Aberdeen HCM Essentials

Knowledge management : This isn’t a new technology in the CX leaders’ toolbox. Knowledge management provides customer-facing departments such as sales and service with a centralized repository of content they can use to do their jobs. From a sales perspective, it can be used to document and store organizational knowledge built and shared informally across sellers, including new sales rep onboarding procedures, selling guides for specific products, etc.

Harnessing Technology to Unlock the Power of Communities of Practice (COPs)

Bersin

Communities of practice (CoPs) are groups of people who share knowledge on a specific subject, and they have always been a great way for organizations to share knowledge with and among colleagues. As a result, the client halted all the product’s imports.

What Research Says About Transferring Explicit Knowledge: To Share or Not to Share*

Conversation Matters

I regularly review the new research on knowledge sharing and knowledge transfer because, although all of us have an opinion about what encourages or impedes workers sharing their knowledge, I recognize that my own and others' opinions are rarely based on research. The basic question the researchers addressed was, “What are the factors that affect knowledge sharing using KMSs in Multinational Corporations?” Knowledge Sharing Practices Findings.

Study 61

The Tipping Point

Spoke

How can companies stay productive as they embrace remote work? The big question now is what that rapid transition will do to employees’ productivity. Toward peak productivity. During normal times, remote working drives significant productivity gains.

Enabling productivity and a positive workforce experience

Bersin

These are technologies that enable HR to go beyond the advancements that cloud solutions have delivered to create a truly differentiated, worker-centric, productive, and Simply IrresistibleTM workforce experience. That’s not to say that all transactions and interactions are suitable for automation: Where HR can really create meaningful impact and value is by considering enabling technology through the lens of its customers, striving for the right balance between productivity and empathy.