Knowledge management: Managing multigenerational needs

Bersin with Deloitte

This challenges organizations, as they must facilitate knowledge transfer within a multigenerational workforce to stay competitive. Those diversities are reflected by generational characteristics that have an impact on how employees interact and exchange knowledge.

Knowledge Management That Makes a Difference

Conversation Matters

Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.

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How 4 organizations used their intranet to support knowledge management


For example, what if you had to deal with a customer who insisted on knowing where every product was manufactured? But how do you find and access all of this information and knowledge? Explicit knowledge : Knowledge that is easy to articulate and share. Idea management.

Knowledge Management: What it is and why it matters


We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason.

What is knowledge management strategy?

Twine App

You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy?

What Is Knowledge Management, and Why Is It Important?


We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 Examples of knowledge management in organizations.

Knowledge Management 2.0.: Using AI to Knock Down Silos and Unlock Productivity


Half of our modern economy is built on knowledge workers and knowledge-based work. But “knowledge management” as a concept carries a lot of baggage. Breaking down knowledge silos. Engineers develop an increasingly-complex code base behind the product.

Knowledge Management Software: 7 Things You Need to Know


When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data.

4 key benefits of adding A.I. to your knowledge management program


A knowledge management system helps people in an organization share, access, and update business knowledge and information. And while that’s all great in theory, in practice, knowledge management is imperfect. simplifies knowledge discovery.

Knowledge Management As a Way to Bring Civility and Caring to Organizations

Conversation Matters

I always found it interesting that the stories were about the receivers not the originators of knowledge. Maybe KM is not about increasing production or saving dollars. Being Helpful Change Management change culture kindness KM knowledge sharing metrics

Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. Providing all the knowledge available on the issue.

Knowledge Management As a Way to Bring Civility and Caring to Organizations

Conversation Matters

I always found it interesting that the stories were about the receivers not the originators of knowledge. Maybe KM is not about increasing production or saving dollars. Being Helpful Change Management change culture kindness KM knowledge sharing metrics

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

Enabling productivity and a positive workforce experience

Bersin with Deloitte

These are technologies that enable HR to go beyond the advancements that cloud solutions have delivered to create a truly differentiated, worker-centric, productive, and Simply IrresistibleTM workforce experience. One of the four shifts for the Future of HR.

Digital Adoption Platforms: A people-centered solution to successful technology adoption

Bersin with Deloitte

One people-centered solution to help companies manage the challenges that come with this digital revolution is Digital Adoption Platforms (DAPs). If not managed effectively, the new digital workforce and workplace can actually have a negative impact on the bottom line.

Purpose-Driven Stories move beyond Quotas and KPIs

Babette Ten Haken - Professional Development

Your story takes a product, service or program and extends that object beyond that sales contract. Telling purpose-driven stories engages strategic partners and clients. Because these stories do not sound like the quota- and KPI-driven stories they hear from other professionals.

Adobe 85

5 reasons why email should be a thing of the past


This process goes back and forth until eventually they have a finished product (assuming that along the way they have no technical problems, no one is confused about which version is the most up to date, etc.). that is a lot of 20 minute periods of decreased productivity every single day.

Study 71

Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers. In this post I propose a third task for knowledge managers, helping organizations improve knowledge worker productivity. Knowledge Management Professionals.

Why knowledge search is broken, and how to fix it


So you decide it’s time to create a system that helps you share the company’s evolving internal knowledge—event calendars, legal documents, IT FAQs, org charts, HR policies, etc.—so Adopting a traditional knowledge management solution. Knowledge Management

Knowledge Transmission and Engaging Expert Collaborators

TalenToday In a global economy facing constant competition and ever-increasing challenges, companies must ensure the transmission of knowledge and know-how internally in order to move forward and progress. knowledge-management soft-skills talent training-and-development hr

KMWorld names Jostle a 2016 Trend-Setting Product


Vancouver, Canada (September 1, 2016) — Jostle Corporation is excited to see our employee intranet platform listed as one of KMWorld ’s Trend-Setting Products of 2016. This year 87 products made the list.

Contact Center & CX Trends 2019 (Part 2)

Aberdeen HCM Essentials

Knowledge management : This isn’t a new technology in the CX leaders’ toolbox. Knowledge management provides customer-facing departments such as sales and service with a centralized repository of content they can use to do their jobs.

No One’s Using Your Google Drive Knowledge Base? Read This.


Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Knowledge Management

What Research Says About Transferring Explicit Knowledge: To Share or Not to Share*

Conversation Matters

I regularly review the new research on knowledge sharing and knowledge transfer because, although all of us have an opinion about what encourages or impedes workers sharing their knowledge, I recognize that my own and others' opinions are rarely based on research.

Study 81

A Model Lessons Learned System – The US Army

Conversation Matters

I have detailed the progression of this system using the model I constructed for The Three Eras of Knowledge Management. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth.

Avoiding Knowledge Silos: The 4 Best Practices for Your Business


Knowledge silos are a natural outcome of the way we’ve structured work. Effective cross-team sharing of knowledge and information just isn’t built-in to the way many companies operate. That’s why smart companies intent on avoiding knowledge silos proactively adopt tools and processes that make it easy for subject matter experts (SMEs) to share their knowledge. Spoke makes it easy to access important knowledge, no matter where it lives across your organization.

Tools 40

Knowledge As A Service: Embracing Disruptors To Drive Revenues

SAP Innovation

If knowledge is power, it’s not surprising someone realized the value in packaging it as a product. For professional service companies, Knowledge as a Service (or KaaS) is becoming a critical concept that can drive up revenues and keep firms competitive.

Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. Given those principles, after 15 years there are still no managers at K&S, nor hierarchy or job descriptions.

Are On-line Discussion Forums Conversations?

Conversation Matters

In my opinion on-line forums are the gold standard of knowledge sharing. A clear response from a knowledgeable peer is all that is needed. And that exploration even has the potential to create new knowledge. Conversation is a topic I often present about.

Language Matters: It Sets the Tone for What You Do and What You Value!

Thrive Global

If meeting with your boss instills fear in you, try this language, ‘have a productive innovative meeting with my boss setting me up for promotion’. wellness language communication knowledge knowledge-management

How to Make Use of Your Organization’s Collective Knowledge – Accessing the Knowledge of the Whole Organization - Part I

Conversation Matters

Collective knowledge is the next step beyond knowledge sharing for organizations. More than just making use of the existing knowledge employees have, collective knowledge makes use of the sensemaking capabilities of employees. Understandably most leaders see it as their responsibility to come up with answers for the complex issues their organizations face, ascribing to the manager-as-problem-solver model of leadership.

We Know More Than We Can Say: The Paradox of Tacit Knowledge - Part One

Conversation Matters

It is quoted to encourage attending to tacit knowledge, rather than exclusively focusing on explicit knowledge. The answer lies in, 1) how our brains store knowledge, 2) how we create knowledge, and 3) the values and relationships that are interlinked with tacit knowledge. . How Our Brains Store Knowledge. What we think of as tacit knowledge is really the human ability to draw on our past experiences to respond to new problems or questions.

Learning From Failure - It's Possible

Conversation Matters

But the research of Cannon and Edmondson indicates that managers greatly underestimate the difficulties that are involved in learning from failure. At 3M failures are seen as a necessary step in a larger process of developing successful, innovative products.” (p.

The Incentive Question or Why People Share Knowledge

Conversation Matters

How do we incentivise people to share their knowledge? The question is asked because when managers look around their organizations they don’t see much knowledge sharing going on. People Willingly Share Their Knowledge. We do not give that knowledge away lightly.

Study 81

The knowledge search engines can’t find

Bersin with Deloitte

Organizations struggle with how to do this effectively with the traditional approaches to knowledge management. So, do traditional approaches to knowledge management activities suffice for managing the organizational knowledge and wisdom?

A-Space (Facebook-like) Is Making a Difference Across the U.S. Intelligence Community

Conversation Matters

This report provides an overview of an exploratory scientific, qualitative study conducted by the Defense Intelligence Agency’s (DIA) Knowledge Laboratory in April- June of 2009. The most productive network relationships for gaining unique or novel ideas are not the close relationships among an analyst’s teammates (what sociologists call strong ties) because team/division members tend to have redundant knowledge.

Improving the Employee Experience with Better Technology

Cornerstone On Demand

Whether in an office, out in the field, on the sales floor or on a production line, most workers today must use technology to interact with work-related content. But too often, workers use outdated and disconnected technologies to access and share this content, making them less productive and less satisfied at work. These organizations lack knowledge management tools that support learning content and help provide employees access the right information at the right times.