Professional Alternatives

MAY 27, 2020

Customer service skills are optimized when organizations move away from the rigidly structured coaching system in contact centers. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow. — 3) Utilize Collaboration Tools. — 4) Improve Knowledge Sharing.

Staffing Software 52

Staffing Software Planning Tools Staffing Video Recruiting 52

Conversation Matters

JUNE 25, 2012

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

Knowledge Management 88

Knowledge Management Staffing Software Interview Software Planning Tools 88

Analytics in HR

FEBRUARY 22, 2024

HR chatbots are software programs that use artificial intelligence (AI) to handle various human resource functions like answering basic questions, performing tasks, and offering support. The high adoption of this technology and the presence of large players in this area will create enough growth opportunities for the market.

HR Software 101

HR Software HR Planning Hiring Software Onboarding Software 101