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Developing Customer Service Skills During COVID-19

Professional Alternatives

Developing this kind of collaboration is hard under normal situations and now that remote work is encouraged, you should make use of software like Slack and Zoom to encourage collaboration. — 4) Improve Knowledge Sharing. Knowledge sharing can be dynamic.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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How HR Chatbots Can Improve HR Processes (Includes Company Examples)

Analytics in HR

HR chatbots are software programs that use artificial intelligence (AI) to handle various human resource functions like answering basic questions, performing tasks, and offering support. Using Eightfold AI’s Talent Management solution, Ubisoft implemented its own internal talent marketplace.