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Knowledge Management: Benefits and Best Practices

Vantage Circle

All data and information need to be managed so that there is never a gap in the future. Let us now have a brief look at what knowledge management is. What is Knowledge Management? The main objective of knowledge management is to enhance the performance of the organization and approach the goals strategically.

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Everything You Need to Know about Call Center Training

PSB

However, many agents need help with modern requirements, which leads to high turnover. Classroom training includes lectures, workshops, and group activities. They efficiently handle customer complaints, questions, and issues, increasing customer satisfaction and retention. Happy customers attract more business.