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Part II “We Know More Than We Can Say: How to Use Tacit Knowledge

Conversation Matters

. In Part I, I explained why “we know more than we can say” including, 1) how our brains store knowledge, 2) how we create knowledge 3) the values and relationships that are involved in tacit knowledge. I gave examples of situations in which knowledge workers, who understood something very deeply, were unable to clearly articulate what they knew to others, although they were themselves able to act on their deep knowledge.

Video 82

The Essential Guide to Business Performance Management

Lattice

Employees want their work and performance to be managed. That's why business performance management exists — it's a way for managers to support and develop employees to empower their work. The key to business performance management is to not be a helicopter boss or demand perfection all the time. But it's worth it — the managers who nail business performance management are better at engaging, evaluating, and handling their teams.