article thumbnail

What elements of an improvement are transferable, and what adaptations are needed?

Conversation Matters

One of the questions to be discussed at the up-coming Salzburg Seminar I will be attend July10-15 is, “What elements of an improvement are transferable, and what adaptations are needed?” 13, Number 6S, 2013. Dave Snowden , “7 Principles of Knowledge Management”, Cognitive-edge.com.

article thumbnail

The Takeaways from RingCentral Analyst Summit

Aberdeen HCM Essentials

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. As an example, recommending a contact center agent a subject-matter expert (SME) who’s currently available to address the issue that the agent is working on to help a client.

article thumbnail

Using Teams to Solve Hard Problems: A Book Review of Collaborative Intelligence By Richard Hackman

Conversation Matters

There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. In this post, I am reviewing his last book (he died in 2013) in which he turned his in-depth understanding to study teams in US intelligence agencies. Richard Hackman is one of those.