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Bridging The Gap Between HR And Business Outcomes

Hppy

As the CHRO, I’ll be looking at what drives customer satisfaction. Davenport, Jeanne Harris and Jeremy Shapiro referenced in an article for Harvard Business Review : “Almost every company we’ve studied says it values employee engagement, but some—including Starbucks, Limited Brands, and Best Buy—can precisely identify the value of a 0.1%