Remove Career Development Remove Knowledge Management Remove Metrics Remove Retention and Turnover

Workers are looking – and leaving – for career development

HR Morning

Prospective employees see career development as among the most important reasons to sign with —and stay with — with your organization. And, while you may think you are offering top-notch learning and development programs, they don’t think you are doing such a great job. Surveys show that workers and employers don’t agree on how well organizations are meeting employees’ development expectations. Employee development. Retention. Leadership development.

35 IT Help Desk Statistics: How Does Your Team Stack Up?

Spoke

The first is by monitoring metrics and tracking your progress toward KPIs. But once you know how your team is doing today compared to how it was performing in the past, the next step is to benchmark your metrics against those of other companies. The average starting salary for service desk managers is $79,250 ( SDI ). The most important skills for service desk managers include leadership, communication, and role-specific processes, procedures, and metrics ( SDI ).