Remove Coaching Remove Knowledge Management Remove Presentation Remove Retention and Turnover
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Knowledge Management: Benefits and Best Practices

Vantage Circle

All data and information need to be managed so that there is never a gap in the future. Let us now have a brief look at what knowledge management is. What is Knowledge Management? The main objective of knowledge management is to enhance the performance of the organization and approach the goals strategically.

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Everything You Need to Know about Call Center Training

PSB

However, many agents need help with modern requirements, which leads to high turnover. It’s useful for in-office settings where all trainees are present. Personalized One-On-One Coaching For smaller teams, one-on-one training is a focused approach. The missing link here is structured call center training.

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Are You Truly Invested in Your Talent?

MapHR

A survey conducted on behalf of the World Federation of Personnel Management Associations identified several challenges for HR management. Six of the top ten challenges listed reside under the TM umbrella: Leadership Development, Compensation, Recruitment, Succession Planning, Learning and Development, and Retention.