Remove Conference Remove Knowledge Management Remove Staffing Remove Time and Attendance
article thumbnail

Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Establishing clear and efficient communication channels, such as a dedicated ticketing system or a centralized helpdesk platform, ensures that users can easily report their issues and receive timely updates on their resolution. It’s important to assess the volume and complexity of user issues to determine the optimal staffing level.

article thumbnail

3 Reasons Conversational Technology Should Be on Your Radar

HRExecutive

Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions. No KM Role.

article thumbnail

How HR Chatbots Can Improve HR Processes (Includes Company Examples)

Analytics in HR

They can also update employees’ information, track attendance, and direct staff to relevant HR resources. Using Bloomfire’s Knowledge Management Software System software, Aite Group created hundreds of pieces of content for employees. The time to hire was also shortened. million subscribers. Most KPIs were unmet.