Frontline Employee Training: Best Practices that Drive Customer Satisfaction
Rallyware for Human Resources
AUGUST 28, 2018
Lack of consistency in the operational guidelines when management is constantly coming up with new ideas that sometimes might be confusing. Frontline employee training program structure. For instance, some choose not to use the word “but”; others write extensive guidelines on using a combination of “felt,” “feel” and “found;” etc.
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