Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation
Conversation Matters
MAY 13, 2012
In the summer of 2009 GM filed for bankruptcy. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. Why didn’t KM save General Motors? Do we want to do it?
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