Contact Center & CX Trends 2019 (Part 2)
Aberdeen HCM Essentials
DECEMBER 20, 2018
In the first post of this three-part series, we noted that now is the time of the year CX leaders are evaluating their 2018 activities and planning for 2019. Aberdeen’s recent survey of CX leaders helped us uncover the top technologies companies plan to incorporate in their CX technology toolbox in 2019. videos, images, podcasts, etc.)
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