WorkTech
APRIL 22, 2020
Guru announced a $30 Million Series C for a knowledge management platform that integrates across enterprise applications. Knowledge management has direct ties to learning, emerging models of work (distributed, remote, etc.), and internal workforce mobility.
Bersin with Deloitte
NOVEMBER 16, 2018
Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. 2019 Global Human Capital Trends survey. Lots of knowledge, not a lot of management. Related links.
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HRExecutive
APRIL 3, 2019
McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8 hours each day searching for the information they need to do their jobs.
Aberdeen HCM Essentials
DECEMBER 20, 2018
In the first post of this three-part series, we noted that now is the time of the year CX leaders are evaluating their 2018 activities and planning for 2019. Aberdeen’s recent survey of CX leaders helped us uncover the top technologies companies plan to incorporate in their CX technology toolbox in 2019. videos, images, podcasts, etc.)
Chief Learning Officer - Talent Management
JULY 22, 2021
Knowledge sharing is enabled through robust knowledge management infrastructure. 2019) Adaptive sustainable organizations: System dynamic models of a university balancing the virtuous and the vicious. Problem solving processes are tied to organizational learning. Key to success in times of change . Collard, M.;
Aberdeen HCM Essentials
DECEMBER 28, 2018
In the final post of our three-part series, we’ll cover the three technologies which CX leaders plan to increase their adoption of in 2019. If you missed our prior two posts, the first observed the benefits and use cases of the top three technologies CX leaders plan to adopt in 2019.
Aberdeen HCM Essentials
JUNE 5, 2019
This is important, as Aberdeen’s research on the top contact center & CX trends shows that automation is among the top five technology capabilities CX leaders plan to incorporate within their CX technology toolbox in 2019. The post Verint Engage 2019 Conference Takeaways appeared first on Aberdeen.
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