article thumbnail

Contact Center & CX Trends 2019 (Part 2)

Aberdeen HCM Essentials

In the first post of this three-part series, we noted that now is the time of the year CX leaders are evaluating their 2018 activities and planning for 2019. Aberdeen’s recent survey of CX leaders helped us uncover the top technologies companies plan to incorporate in their CX technology toolbox in 2019. videos, images, podcasts, etc.)

article thumbnail

Contact Center & CX Trends 2019 (Part 3)

Aberdeen HCM Essentials

In the final post of our three-part series, we’ll cover the three technologies which CX leaders plan to increase their adoption of in 2019. If you missed our prior two posts, the first observed the benefits and use cases of the top three technologies CX leaders plan to adopt in 2019. happy) or dissatisfaction (frustrating).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

Discussions with customers were particularly insightful — I was able to learn how they use various technologies such as workforce optimization, interactive virtual agents (IVA), voice biometrics, and analytics. The post Verint Engage 2019 Conference Takeaways appeared first on Aberdeen. Go-to-Market Overview.

article thumbnail

Assessing Values in Online Technology Part 4

HR Examiner

Over the course of a 90 day period (Ending on 5 September 2019), we collected survey responses from 542 individuals. People Analytics: 4%. Knowledge Management. People Analytics. People Analytics. People Analytics. We used email lists to target HR executives. We did not purchase any responses.

article thumbnail

HR Tech Weekly: Episode #210: Stacey Harris and John Sumser

HR Examiner

Air Date: March 7, 2019. million to help businesses automate hiring with chatbots, Paradox, an Assistive Intelligence Platform for Talent Experience Announces 2019 Growth Plans and Funding, and Online learning startup Skill-Lync promises India’s mechanical engineers a job, or their money back. HR Tech Weekly. Episode: 210.

article thumbnail

HR Data Makes Its Own Gravy (Part 2)

HR Examiner

In a world of global digital business, the only sensible way to manage PII is by fully complying with everything you can. According to Sierra-Cedar’s 2019 Systems Survey 1 , 41% of HR Departments are responsible for PII in their company. The same can be said for much of people analytics and intelligent tools. Connecting Data.

article thumbnail

Why law firms are rapidly adopting intranets

ThoughtFarmer

But the benefits of intranets go beyond knowledge management , Law firms adopting intranet technology are reaping a multitude of other benefits. In the 2019 Law Firms in Transition survey, 78% of the firms that created a more collaborative culture say that improved collaboration has resulted in improved firm performance.