article thumbnail

Here’s How IBM Predicts 95% of Its Turnover Using Data

Linkedin Talent Blog

With the cost of replacing an employee sitting anywhere between 30 and 400% of that person’s annual salary, there’s obviously a strong financial case for investing in retention — not to mention the benefits of preserving institutional knowledge and protecting morale. Last year, job attrition in the U.S. She’s still with IBM today.

Data 56
article thumbnail

IC ROI: 8 (surprising) ways internal communication technology impacts your bottom line

Interact-Intranet

In Sales, you’re measured on the volume and value of opportunities you bring in – and that affects turnover and profit. In Customer Service, it may be the number of tickets you resolve, or the feedback rating you receive – and that impacts on customer retention. The good news is, IC is a maturing industry.