Why Empathy Is Key To 21st-Century Business And Why You Should Care
JANUARY 17, 2017
You may have been conditioned to believe they are efficiency, productivity, and constant growth because those are the metrics most organizations focus on. When was the last time you went out and listened to the people who matter in your business — employees, customers, partners, vendors, community members — and found out what is in their hearts and minds? We would set up teams to come up with fixes, but not much ever got implemented, and the same issues came up year after year.