Bridging The Gap Between HR And Business Outcomes
Hppy
MAY 16, 2016
Let’s take an example: One of my company’s business goals is to increase customer satisfaction by X%. As the CHRO, I’ll be looking at what drives customer satisfaction. Here are just a few examples that Thomas H. At Best Buy, for example, that value is more than $100,000 in the store’s annual operating income.
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